Thank you for your time on the call! We want to assure you that your funds are safe and secure.
We understand that you successfully made a transaction, but unfortunately, the funds did not get dispensed from the ATM machine in Nepal.
Please wait for 15 working days from the transaction date for the amount to be auto-reversed back to your source. If the funds have not been reversed within this period, please reach out to us so we can escalate this matter and assist you further.
I have not received the refund from cancellation of taxi twice. Received a mail stating both refunds are successful from the taxi company, but money is not credited to the card. It has been more than 10 days. What should I do now to get the refund?
I’m reaching out via DM to gather additional information so that we can promptly address this matter with the appropriate team. Your cooperation is greatly appreciated as we work diligently to resolve this issue as quickly as possible.
I did 3 international transactions with DCB niyo bank for my train booking through an app. Unfortunately, I had to cancel the order. From vendor side they had completed the refund process but i didn’t receive any refunds on my bank account.
We’re here to help with your concerns and attempted to reach you by phone, but your number appears to be switched off. Rest assured, we’re prioritizing this and will escalate it to the bank team. We’ll keep you updated on the progress. Thank you for your understanding.
No worries at all! We’ve escalated your concern to the bank team, and we’ll keep you updated as soon as we hear back. Rest assured, we’re closely monitoring this case.
I had 3 FDs of 5000 each in the SBM account through the NIyo global app for credit card usage. However, the process was withheld when I redeemed the FDs to pay my credit card bills. Sadly, it’s been 16 days, and when I ask for solutions, all they have is: “Please be patient; we will get back to you as soon as possible”. They are neither telling us what the issue is nor resolving the matter. This is utter slopiness from the Niyo and SBM bank. It seems like I shouldn’t have trusted them with Fixed deposits.
We understand your concern regarding FD withdrawal. We sincerely apologize for the delay you’ve experienced. The issue is unexpected, and it’s taking longer than anticipated to resolve. Please be assured that we are in constant communication with the bank and actively following up to expedite the resolution. We will keep you updated on any progress over the ticket ID #2540453.
Thank you for your continued patience and understanding.
This is precisely what I mean! It is the same reply that I get from your customer agents . I appreciate that you guys are good at communication and soft skills. Kindly spend some time- learning to solve customer problems related to your products.
Thank you for taking the time to speak with us. As discussed, please allow us the opportunity to have the bill payment process reviewed by our team. Rest assured, we will keep you informed and provide an update as soon as possible.
Thank you for taking the time to speak with us. As mentioned, we’re giving this matter our highest attention and are keeping a close eye on its progress. We understand it’s been frustrating, but rest assured, we’re working hard to get it resolved quickly.
We’ll keep you updated every step of the way and ensure things are sorted out as soon as possible. Your funds are completely safe, and we appreciate your patience!
Hello it’s been 7 days is there any updates I can reactivate my sim and we can connect for any clarification as I will be in Europe for a month please let me know.
Its has been well over 30 Business Days now, and I still haven’t gotten any update of any sort regarding the refund into my account. I contacted the Amazon authorities and they informed me that the payment mandate was cancelled long ago and that my money should have been reflected in to my account long ago. I don’t understand why the bank is delaying it this long?
I request to prioritising the resolution of this matter as the wait has been taking a toll on me and waiting for the money has been excruciating which puts my future transaction ease in question.
Shubhransh, we attempted to reach you by phone again, but your number appears to be switched off. Could you please provide us with an alternate number and a copy of the merchant confirmation regarding the reversal of the charges via DM?
Also, let us know a convenient time for you so we can assist you better. Thank you!
I’ve transferred Rs.95k from my HDFC bank to Niyo account via HDFC’s Payzapp entering my Niyos upi id. The amount was deducted but not reflecting in my Niyo account, I even checked it with my HDFC bank and the transaction was successful and my niyos upi id I’ve sent money to is also correct by the way.
It’s been 3 days I’m in contact with customer care via mail and nothing was fruitful.
I need some one to help me soon as I need that money for my university fees.
We want to assure you that your funds are safe and secure.
If the funds have not been reversed within this period, please reach out to us so we can escalate this matter and assist you further. 
. I appreciate that you guys are good at communication and soft skills. Kindly spend some time- learning to solve customer problems related to your products.
