We’re sorry to hear about the difficulties you’ve faced. We also tried to reach you by phone, but your number is currently unreachable.
Could you please send us a screenshot of the transaction via DM, along with an alternate number, so we can assist you further? Thank you for your patience and understanding.
Here’s how:
Click on my profile icon.
Click on “MESSAGE”.
Type your details in the message body and click “Send Message”.
Appreciate sharing the same. We’ll arrange a callback from the bank team for further assistance. Also, share with us the confirmation of reversal from the merchant via DM
Click on my profile icon.
Click on “MESSAGE”.
Type your details in the message body and click “Send Message”.
We tried to reach you via phone, but unfortunately, the call went unanswered.
We would like to share an important update regarding your TCS status based on information received from the bank. It appears that the TCS limit for the current financial year has been exceeded, which means that TCS will now be applied to each transaction moving forward.
Your current TCS limit stands at ₹1,904,934.16. Additionally, the DCB Bank team confirmed that the education loan you referenced was taken out from a different bank, with the funds subsequently transferred to DCB Bank. As a result, there is no applicable education loan for the TCS claim in this case. Therefore, we regret to inform you that it is not possible to claim the amount.
However, if you have taken the education loan from a different bank, you may still be able to claim it while filing your Income Tax Return (ITR).
If you have any further questions or need assistance, please feel free to reach out to DCB Bank at customercare@dcbbank.com via email, or by phone at 040 68157777 or 022 68997777 from 8:30 am to 8:30 pm.
I am living in New york right now; please call me in the daytime. according to EDT. Also, the people calling me have no information on the issue. They just inform me of useless statements and no facts. Connect me to the person directly who is in charge of this. On what basis are you taking this decision? I want my money back from you.
Below are the TCS stands given by the income tax department. They have clearly mentioned that regardless of the mode of remittance (in this case any bank), the LRS is valid every where.
I have taken 21 lakhs of loan reimbursement. It does not matter which bank I am using to send the money. Over 7 lakhs, I will only be charged 0.5% of TCS. Also, I have done the remittance already from other banks from which I have not taken a loan, the amount was above 7 lakhs, it cost me 0.5% only. So what you are doing is ILLEGAL.
Hi @Zahid_Niyo, This is w.r.t to the refund (Amt CZK 6772.48) processed by the merchant during my visit in Prague, Chez Republic on 23 Sep 2024 (attached refund transaction slip). It has been over 2 weeks and still the refund has not been returned processed by Niyo DCB.
While a conversation with merchant claims that the amount has been debited by the bank on 23 Sep itself. Can you please get the same check and process ASAP
We understand your concern regarding the TCS, and we appreciate your patience as we look into this matter. Please give us some time to thoroughly review your concerns so we can address them promptly and provide you with the clarity.
I enabled international transactions and also swiped it in Greece and Dubai during layovers. It worked there but not in USA. When I opened the app, it asked me to enable international transactions again and asked for my Aadhar. I’m on international roaming and I’m not be to get Aadhar SMS. This is a hard block a there is no way to contact customer service.
We deeply regret the inconvenience you’ve faced with your international transactions. It seems like the system requested Aadhaar verification due to security protocols, which unfortunately disrupted your usage, especially while on international roaming.
We understand how frustrating this can be, especially without access to OTPs. You can reach us via live chat feature within the app or write to us at “global.escalation@goniyo.com”. We’re here to support you every step of the way and are committed to ensuring a smooth resolution.
I have been trying to get refund on my niyo credit card for more than 2 weeks from two places. Both of them have confirmed that my refund has been completed from their end and I should check with the bank.
Raising a ticket on Niyo has been useless as they dont take credibility and asks me to go to bank. I am a direct customer of Niyo not DcB bank and Niyo should take some credibility at least.
Dcb banks support is useless and not responding to my mail/queries.
This is mental harrassment and I have no idea whom to approach to get my refund.
Sorry for the hassle you’ve been going through with your refund—that sounds frustrating. Please allow us a little time to check on this with our team, and we’ll get back to you as soon as we have an update. We’re here to help, and we appreciate your patience!
I got a debit message today where 10k was deducted from my account in view of Account Closure which I have no idea about. Please refund as I have not initiated any Account Closure intimation. Also I am completely stuck as there is no help from customer care
We deeply regret any distress this situation may have caused and sincerely appreciate your understanding during this time. In line with the bank’s decision, we must inform you that your account will be closed. We want to reassure you that your remaining balance is safe and secure.
As discussed, the refund of your balance will be processed via a demand draft, which will be sent to your registered communication address on file. We recognize that the closure of your account may raise concerns, and we are here to assist you through this process.
Please rest assured that we have taken your feedback seriously and have communicated your concerns to the bank regarding the lack of prior communication about the account closure.
Still you can connect with the bank via email at customercare@dcbbank.com and call at 022 6899 7777 or 040 6815 7777 for any further assistance.
I use visa equitas card provided by Niyo global. I am trying to do a transaction in Indonesian rupee, and the transaction is continuously failing. The transaction is for the payment of e-visa for Indonesia on Indonesian govt. site. Did anyone also faced the same issue and able to resolve it?
Apologies for the inconvenience caused. If the issue is still persisting, please write an email to global@goniyo.com. Our dedicated team will thoroughly review your case and provide the necessary assistance to resolve the issue as soon as possible.
Hi, I have also been facing the same issue and bank could not help in resolution. I have paid through my domestic debit card for the moment. But I am skeptical about using Niyo card in Indonesia. I don’t have any other forex card and if this does not work then I will be stuck. @metal32 were they able to resolve your issue? How about using this card in Indonesia? Did you face any issue there? Thanks.
We’re sorry to hear about the trouble you’re facing with the card . Rest assured, we’re here to help!
Our Niyo cards works seamlessly in Indonesia, but if you’re experiencing any difficulties, please share a screenshot of the error. This will help us investigate the issue and assist you further.
We’re here to look into your issue closely. Thank you for your patience!
We would like to inform you that we have thoroughly reviewed the TCS for your account, amounting to ₹1,904,934.16. You have mentioned that the TCS claim is in relation to an education loan payment. However, upon investigation, it has been determined that the loan was taken from a different bank, and the funds were subsequently transferred to DCB Bank.
In this situation, the TCS claim is not applicable, as the education loan was not disbursed by DCB Bank. Had the loan been taken from DCB Bank and the funds transferred within DCB, a TCS claim could have been considered. We regret to inform you that, under these circumstances, it is not possible to process the claim. DCB Bank has already communicated this as well.