Hello, yesterday I made a payment of ₹5000 via Niyo UPI to my DCB Bank account. It’s been over 24 hours but the balance is not reflecting. Please resolve this issue since it’s very urgent. I also raised a ticket with ticket number: 2394678.
Hi @X1,
Welcome to the Niyo Community! 
I understand the urgency of the situation regarding your payment. For assistance with transactions involving your Niyo DCB card, please reach out directly to customercare@dcbbank.com.
You can also contact them at 040 68157777 or 022 68997777 during their operating hours from 8:30 AM to 8:30 PM.
Thank you for your understanding.
Hello, I have already contacted with DCB customer care and they told me that they didn’t receive any amount of money from me. However, since the transaction is a success they told me to inform the niyo team as it may be a problem on their part, not the bank.
My niyo account is under the name of Rahul Das with 6291209787 as the registered mobile number. Please refer to the screenshot I am attaching. You will get the niyo transaction id there as well. Please resolve this issue as the money was successfully transferred from my sbi bank.
Hi Rahul,
We’ve escalated this issue to our team for a detailed review. You can expect to receive a call from the DCB support team at the earliest.
Thank you for your patience.
Thank you, now it seems to be resolved. Please make sure so that we don’t face these issues again. Honestly its quite worrisome.
1 Like
We’re glad to hear that your issue has been resolved! 
Feedback noted and rest assured, we’re dedicated to improving our processes to ensure you have a trouble-free experience.
Cheers!!
Hi! I am Adittya Chaudhuri and a user of Neo card. I am now in Germany. Today, I transferred a sum of Rs 40000 and Rs 1000 from my SBI account through IMPS to my DCB bank account 08714600000301 linked to my Neo card. Although I received the sms that my DCB bank account was credited with the money (Attaching the sms screenshots), my card balance in the Neo app remained unchanged. It’s been 2 hours. Please help me, this is urgent. I am happy to give further details.
Thanks and Regards,
Adittya Chaudhuri
This is to kindly inform you that the issue is now resolved. My balance is now updated in the Niyo App.
1 Like
Hey @Adittya_Chaudhuri
Welcome to the Niyo Community! 
We apologize for any inconvenience you may have faced while receiving money into your Niyo account. This might have been due to a server issue, but we’re happy to hear that you’ve received it now.
If you need any further assistance, feel free to reach out to our live chat team through the app or email us at “global.escalation@goniyo.com”. Our team will be more than happy to assist you!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything. 
2 Likes
Hi Team,
I have transferred 3000 Rupees to my Niyo DCB account via IMPS but it is not reflecting and its been already an hour and I need to urgently transfer this amount. My DCB Account number is 01914600027973 and transaction ID is T2412220143142945311849. Can you please look in to this urgently?
Thanks and Regards,
Jatin Jain
1 Like
Hi @Jatin_Jain1
Welcome to the Niyo Community!
We’re here to look into your concerns ASAP! Please give us a moment to check with the bank team and resolve the issue 
. Rest assured, your funds are safe 
and this might be due to a server issue 
. For any urgent help, feel free to chat with our team via the app 
or email global.escalation@goniyo.com 
. We’re happy to assist!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
Hey Jatin!
We tried reaching you on your registered number but couldn’t connect. We’re happy to inform you that Rs 3000 has been reversed to your Niyo DCB account via UPI on 22-12-2024 at 03:56 AM. 
Could you please check and confirm the same with us here? 
Feel free to connect with our live chat team via the app or write to us at global.escalation@goniyo.com for any immediate assistance. We’ll be happy to help!
Hello team,
This is Anvith Reddy Nagulapally. It’s been more than 48 hours where I have loaded 25000 in my account and money is still not reflected. I am stranded in a new country and urgently need money!!
I have already emailed customercare@dcbbank.com, but there is no response. I have also emailed niyo customer care emails. Please help immediately!!!
Hello @Anvith_Reddy
Welcome to the Niyo Community! 
Please allow us a little time to check this 
and assist you further 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
@Anvith_Reddy We’re really sorry this happened. 
This shouldn’t have occurred. Could you please share the transaction screenshot here or send it to 
global.escalation@goniyo.com? Once shared, do provide us the ticket ID. We’ll escalate it to the bank team right away and get it sorted for you. 
Hey @Anvith_Reddy Thanks for sharing this with us! As per our system check, the transaction you mentioned has failed, and a refund has already been initiated to the sender’s account 
.
Please allow 5–7 working days from the date of transaction, for the amount to be credited back. 
We truly appreciate your patience and trust! 
Hey @Anvith_Reddy We tried reaching out to you over a call, but it seems you weren’t audible 
. Could you please check and confirm if the transaction issue mentioned above has been resolved from your end?
Thanks, issue is resolved.
Hey @Anvith_Reddy
Thank you for the confirmation! We’re delighted to hear that your issue has been successfully resolved. Your patience and cooperation throughout the process truly mean a lot to us. If you need any further assistance, we’re always here to help! 
