Is there any update for ticket? No one has tried reaching me from the bank. They reverted to the email i sent them by saying that they will respond by july 15th? That is almost 2 months from today? Am i supposed to wait for quite a significant amount for this long?
Please check their email
We understand your concern, kindly allow us a window to have this checked and assist you further. In the meantime, kindly DM your international number so that the bank can connect with you to address your concerns promptly.
Please dm me i am unable to dm you
Hey @Aryan_Prabhudesai,
We have sent a DM, please check and revert back. Thank you!
The bank hasnt contacted me even today. Im sorry for following up so often but its been more than a week from the date of transaction and I’m really worried.
Not to worry, @Aryan_Prabhudesai — we completely understand your concern. We’re actively following up with the bank and will keep you informed of any updates. We truly appreciate your patience in the meantime.
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I understand what you’re saying but atleast give me an expected date? I gave you my ticket number too. My travel date is nearing and i have no other options. Please could you provide me some kind of tangible updates? Any help is really appreciated
Hi @Aryan_Prabhudesai,
We’ve requested the bank to share the estimated turnaround time and will update you here as soon as we hear from them. Additionally, we’ve asked for a callback to be arranged on your international contact. We truly appreciate your understanding and patience in the meantime.
Hi @Aryan_Prabhudesai,
Kindly note your refund ticket ID: CS1715393. The estimated turnaround time for closure is 11-07-2025. However, this is the maximum expected timeframe—please do let us know here in case you receive the refund earlier. We truly appreciate your patience and understanding.
Hi @saraswathi.r and @SuryaK.inc
Can you please provide an update on CS1706376?
It is 3rd June and we haven’t received any confirmation yet.
Any help is appreciated.
Hi @Hardik_Raj,
Apologies for the delay. As per the bank’s update, the resolution was expected by June 2nd. Since the issue remains unresolved, we’re following up again with the concerned team for an update. We sincerely appreciate your continued patience and will keep you informed as soon as we hear back.
Hi @Ansh_Sharma,
We tried reaching you at 992xxxt209 but couldn’t connect. We’re sorry to hear that the refund hasn’t been received yet. Please note that the matter has already been escalated to the bank. Meanwhile, we request that you check your DCB Bank statement to confirm the amount has been credited.
Hi @Nith_In
Can you please provide a timeline for the resolution?
It has been over 10 days with no update from the bank side
Hey @Hardik_Raj
We understand your concern, we’re on it. Kindly allow us a window to connect with the bank and provide with an ETR. We request your patience till then.
Today, at early hours around 12:45 am there was a deduction from my account 3050₹, which I do not do.RRN No: 395155745247642.
We regret the inconvenience caused to you. Kindly allow us an oppurtunity to have this checked and assist you further.
I received my refund🙏🏻 A huge huge thanks to the entire niyo team as I have never seen such efficient customer service in my life. Thank you so much.
That means a lot to us! 
We’re truly glad we could assist you and ensure a smooth resolution. Your kind words motivate us to keep delivering the best service every time. Thank you for being a valued part of the Niyo family!
We tried reaching out to you but couldn’t connect. We request you to kindly respond to our DM with the requested details, as this will help us investigate the issue more effectively. In the meantime, if you’re unfamiliar with the transaction, we recommend temporarily locking your card for security.
