Any updates? Please let me know if you heard back
As per the latest update from our team, the estimated resolution date for complaint CS1706376 is 2nd June 2025. We’re actively working to expedite the process and will keep you posted on any updates.
We truly appreciate your patience and understanding.
Hi @Aryan_Prabhudesai,
We are trying to get in touch with you over a phone call via 845xxxx641, so that it would be better to resolve your concern at the earliest. But we are unable to establish a successful contact. We have sent you a dm, request that you share an alternate number there. Please share the country code if you are sharing an international number.
Hi @NIYOCOMM20250409OTA4,
We see that your issue has been resolved as per our last update on April 22 via email. It would be great if you could confirm us the same here.
I have shared my number. Please contact me as soon as possible thank you🙏🏻
Hi @Aryan_Prabhudesai,
Thanks for sharing your alternate contact number via dm. We will get in touch with you at the earliest. Appreciate your patience.
Hi @Ambily_Jayaprakash,
As confirmed via the dm, we see that your refund was credited on May 9. It would be great if you could confirm us the same here. 
Yes.
Thank you so much.
Hi @Ambily_Jayaprakash,
Thanks for sharing your confirmation. We are glad that you received your refund. 
Any updates regarding the refund?
Hi @Aryan_Prabhudesai,
We’ve forwarded your refund request to DCB Bank as discussed, and the estimated turnaround time is June 2. Meanwhile, we will reach out to you via call for further updates. Due to a few delays, we couldn’t get in touch with you at the moment. We truly appreciate your patience and understanding in the meantime.
No problem! I really appreciate any help at the moment 
1 Like
Thanks for your understanding! @Aryan_Prabhudesai
Hi @Aryan_Prabhudesai,
We tried reaching you on the alternate number shared, but it was switched off. We’ll try calling you again by Monday. Do let us know a convenient time so we can schedule the call accordingly.
Please call me again now
Hi @saraswathi.r and @SuryaK.inc
Is there an update on ticket CS1706376?
I am travelling with Ansh and we are waiting for the refund status.
Hey @Hardik_Raj
As earlier informed, we request you to kindly wait till 2nd June 2025 as this the ETR shared by the bank. We shall ensure to keep you informed once we have an update. Thank you for your patience and understanding.
Hi @SuryaK.inc @saraswathi.r
Please provide an update for CS1706376
Still haven’t received any refund or communications from the DCB Bank
Hey @Ansh_Sharma
As mentioned earlier, we request you to kindly wait until 2nd June 2025, which is the estimated resolution timeline shared by the bank. We’ll continue to keep you informed of any updates. Thank you for your continued patience and support.
Apologies for the delayed response, @Dip_Turkar.
Could you please try initiating the transaction again without saving the card details and check if that works?
If the issue still continues, we recommend reaching out to us via the in-app chat on your Niyo app. This will allow the DCB Bank team to directly check and resolve the issue for you at the earliest.
Appreciate your patience and understanding!
