Transactions and Refunds on Niyo Cards

Support & Troubleshooting Help
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649

Hi @vikram_sehgal,

We have raised requests on your account, and the ticket IDs are CS1648079, CS1648073, and CS1647018. The expected resolution date is May 21, 2025, and we hope that this has been communicated to you by the relevant team. Additionally, we have shared these details with DCB Bank to help expedite the refund process. Let us know if you need any further assistance. :innocent:

650

Hi,
I am still in France and I would need that money.
So please see if it can be done on priority basis.
Thanks in advance.

651

@vikram_sehgal, Thank you for getting back to us. We completely understand how important this refund is, especially while you’re overseas. :folded_hands:

We’ve already flagged your case to the concerned team and also shared the details with DCB Bank to help expedite the process. While the expected resolution date is May 21, 2025, we’ve re-escalated the matter on priority considering your current situation.

We truly appreciate your patience, and we’ll keep you posted with any updates at the earliest. Please feel free to reach out if you need anything else in the meantime.

652

Hi,
Thank you for escalating it.

1 Like
653

Hi @AMEER_A,

We would like to inform you that, as per the update received from DCB Bank, the refund has been successfully credited to your account on April 4, 2025. Kindly confirm the same from your end and let us know if you need any further assistance. :blush:

654

Hi,
Only 1 out of 3 i.e. 69.9 euros from Zara was credited into my account.
Remaining two are still pending.
Pending ones:

  1. from Sixt car rental
  2. from Hotel Martinez

Please look in to for remaining two and get them clear asap.

655

Hi @vikram_sehgal,

As informed earlier, we’ve already escalated your refund concern to the bank. Kindly note that refunds are processed by the bank in coordination with the merchant, and timelines may vary accordingly. Rest assured, the tickets have been raised on priority, and you will be updated as soon as there’s progress. We appreciate your understanding. :smiling_face:

656

Yes got it. Thanks. For your help

1 Like
657

Hi @AMEER_A,

Thanks for your confirmation and we are very happy to hear that :smiling_face:

:ledger:Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.


Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.


And don’t forget to explore the Travel with Niyo category for even more travel content!


We’re always here if you need anything. :ledger:

658

One of my friend made an neft payment of 60k to my niyo dcb account ,it’s been more than 24 hours but the amount has not been received i in my account, I have to go to U.S today but the amount is not in my account please solve it it’s been an urgency

659

Hey @NIYOCOMM20250408WEZ1

Welcome to the Niyo Community! :hugs:

Allow us a window to check this and assist ahead.

660

Please do it fast it’s an emergency

661

Is there any uptade?

662

Hi,
I have been trying to use my Niyo Global SBM debit card on Amazon .com but it’s not working. International online transactions are activated and there’s enough balance. Still, I always receive email from Amazon that the payment declined.

663

Hi @NIYOCOMM20250409OTA4,

Welcome to the Niyo Community! :raised_hands:

We regret to hear that you’re unable to use your card on Amazon for your preferred transactions. Please don’t worry—we’ll check your account details and get in touch with you at the earliest to assist you further. Thank you for your patience and understanding. :blush:

664

Thank you for joining the call with me @NIYOCOMM20250408WEZ1 :blush: As discussed, we’ve already escalated your concern to the bank team and are currently waiting to hear back from them.

Once we get an update, we’ll reconnect with you and work on resolving it promptly. Rest assured, your funds are safe :money_bag: and we’re doing our best to get this sorted quickly for you! :raising_hands:

665

Hi,
It’s been 10 days since I raised an issue about not receiving my refund. 7 days since the refund for the second transaction was raised and 6 days since I contacted Niyo support but didn’t received any resolution even after it was realised as priority.
Please look into the same and do the needful asap .

666

Hey @vikram_sehgal :waving_hand: we see that the DCB Bank team contacted you on 4th April and has raised your refund concerns under tickets: CS1648079, CS1648073, and CS1647018. The expected closure date for these is 21st May 2025 :spiral_calendar:.


As the refund process and timelines follow standard banking regulations, there’s limited intervention from Niyo. However, we’re doing our best to expedite the process for you :rocket:.


We’ll keep you posted with any updates. Thanks so much for your patience and understanding :folded_hands::blush:

667

Hi Preeti,
The standard refund timelines as confirmed by merchants and banks is 7-14 business days then why closure date is 1.5 months away?
I have mentioned it earlier that I am still in France and I need that money.
Hope Niyo understand the need and discuss with DCB Bank and sort it out at earliest.

668

Hey @NIYOCOMM20250408WEZ1 we would need an email confirmation :e_mail: from the sender’s bank confirming that the amount was successfully credited to your DCB account :credit_card:, as our team is currently unable to trace this transaction in the logs :receipt:.


Kindly share the confirmation with us so we can proceed with further action :white_check_mark:. We truly appreciate your cooperation and trust :folded_hands::blush: