Thank you @Preeti for escalating the issue. I appreciate your prompt response and support. I’ll wait for your update and hope for a quick resolution.
Looking forward to hearing from you soon.
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Absolutely, we’ll keep you updated! 
You can always count on us, @Shivanand_Algudkar. 
Hi @Shivanand_Algudkar, we tried reaching out to you but couldn’t connect 
. We’re happy to inform you that a refund of ₹76,288.64 was credited to your account on March 29th 
. Could you please check and confirm the same with us here?
Let us know if you need any further assistance—we’re here to help!
Hey @gautham_p
We attempted to contact you but were unable to connect. Please be informed that your issue has been escalated to the bank under Service Request #CS1637660, with an estimated resolution time (ERT) of May 13. Additionally, we have shared this request with the DCB team to expedite the process. We appreciate your patience and cooperation in the meantime.
@saraswathi.r
Thank you
I have been trying to raise issue with dcb, they’re not being helpful.
Hope this gets resolved soon
Hey @gautham_p
We truly appreciate your patience and assure you that we’re actively working on resolving this at the earliest. If you need any further updates, feel free to reach out!
hello @Preeti Thank you for the update! I’ve checked my account, and the refund of ₹76,288.64 credited successfully.
I appreciate your prompt assistance!
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Thank you for confirming! We’re glad to hear that your issue has been resolved. We truly appreciate your patience throughout the process. If you ever need any assistance, we’re always here to help. Take care and have a great day!
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@saraswathi.r
Reversal has happened for all my 3 transactions, thanks for coordinating this with DCB Bank.
This issue is not new for Indian tourists in Europe and UK, banks should be aware of automated reversals and authorisations and enable such transactions when they are in business of offering forex transactions and benefits.
My request to @Niyo to take this glitch as a priority with partnered banks and implement the automated reversal system for such foreign transactions as this could lead to lack of funds during foreign travel and also spoil mental peace.
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Hey @gautham_p
We’re glad to hear that your transactions have been reversed successfully. We truly understand the importance of seamless international transactions, especially while traveling, and we acknowledge your concern regarding automated reversals.
Rest assured, we continuously work with our partnered banks to enhance the overall transaction experience and minimize such inconveniences. Your feedback has been noted, and we will escalate this further to explore possible improvements in the authorization and reversal process.
If you need any further assistance, feel free to reach out—we’re here to help! 
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I AM A STUDENT IN TAJIKISTAN AND ON APRIL 1 AT 7.19 PM I WITHDRAW 6000 SOMONI (INR 47083) BUT MONEY NOT DISPENSED - ATM SHOWED TIMEOUT. I CALLED THE RECEPTIONIST OF THE ATM BANK AND THEY TOLD IT WILL BE REVERSED WITHIN 10 MINS. BUT DIDN’T RECEIVED
ON NEXT DAY MORNING I WENT TO THE BANK HERE AND THEY GAVE ME TRANSACTION RECEIPT OF REVERSAL.
ALSO I FILED COMPLAINT THROUGH NIYO GLOBAL CHAT.I MAILED DCB BANK BUT NO REPLY TILL NOW. MY PARENTS IN INDIA CALLED AND DCB BANK TOLD TO MAIL THEM BUT NO SOLUTION YET
ALL PROOF ARE ATTACHED BELOW.
Hi @AMEER_A,
Welcome to the Niyo Community! 
We understand your concern regarding the declined transaction and refund. Please allow us some time to check your details, and we will reach out to you soon. Rest assured, we will assist you with this matter. 
Hi,
I made a transaction at Sixt car rental in cannes, france. They blocked 500 euros as security deposit.
When I used my niyo dcb debit card whole amount (rent + security deposit) was deducted from my account.
Sixt hu as already released the security deposit on 31st but I haven’t received it back in my account yet.
Regards,
Vikram
Hi @vikram_sehgal,
Welcome to the Niyo Community!
We understand your concern regarding the deposit release to your DCB account. Please share your transaction details via my DM (click my Profile → Message) or email us at global.escalation@goniyo.com and kindly provide the ticket ID here, and we will coordinate with DCB Bank to update you at the earliest. Rest assured, your funds are safe, and we’re here to assist you.
Hi,
Ticket ID - CS1647018
1st screenshot is of total amount I paid.
2nd screenshot is invoice showing total they charged.
Difference will be amount returned/released by merchant.
Regards,
Vikram
Hi @vikram_sehgal,
Thanks for sharing the ticket and transaction details. Do not worry, we will escalate this to the DCB bank and will update you regarding your reversal at the earliest. We appreciate your patience.
Hi,
On 29th March, I used my Niyo DCB card for paying at Hotel Martinez in Cannes France.
They charged 2000 euros and blocked 1000 euros on my card but full amount i.e. 3000 euros was deducted from my account.
On 3 April, they reversed/refunded 869.8 euros but I didn’t received it yet. My friend who used his axis Bank forex card received his amount back in his account on same day.
Please see attached transaction details
Please look into the above and do the needful.
Regards,
Vikram
Hi @vikram_sehgal,
We have highlighted both transactions to DCB Bank for review and requested an update on the reversals; we appreciate your patience and will share the turnaround time and confirmation as soon as possible. 
Hi,
Well noted.
Thank you for quick response and looking for earliest solution.
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