We truly understand your concern 
, but please note that refund TATs may vary from bank to bank 
. The timeline shared with you is as per DCB Bank’s standard operating procedure.
We kindly request you to wait until tomorrow 
, and we’ll make sure to update you further. Thank you for your patience and understanding 
.
Hi,
Any update on the same?
Update? Is there anyone here who can use their SBM niyo debit card on Amazon US?
Hey @vikram_sehgal
We understand the importance of resolving this at the earliest. As per the latest update, the expected closure date for the issue is 21st May 2025. We acknowledge that this may feel like a long wait, but please be assured that the concerned team is actively working on it and we’re closely following up to ensure to expedite the process.
We truly appreciate your understanding and cooperation. We’ll keep you informed of any updates along the way. Please feel free to reach out in case you have any further concerns — we’re here to help!
Dear Sir,
I have initiated two transactions from my Union Bank account (Account No: 055512010000653, IFSC: UBIN0805556). The first transaction was for an amount of ₹6,000, followed by a second transaction of ₹12,000. Both amounts were intended to be transferred to my SBM Forex Debit Card (Account No: 20012521010622, IFSC: STCB0000065).
However, I have not received the credited amounts in my SBM Forex account. I have attached the transaction details below for your reference.
Kindly look into the matter and advise me on how I can recover the funds or have them successfully credited to my SBM account. I have mailed you guys as well, awaiting your help.
Looking forward to your prompt assistance.
Yours sincerely,
B. Solomon Raju,
9392173556.
Welcome to the Niyo Community! 
Thank you for your time on the call. As discussed, upon reviewing the details, we found that the mentioned transactions were not successful. In such cases, the amount is usually either credited to the SBM account or refunded back to the source account within 24–48 hours. Kindly allow this time for the funds to reflect, and feel free to reach out if you need any further assistance—we’re here to help!
Hi,
I have received the funds in my account.
Thank you for the assistance.
I have one more refund that is a tax refund of 156 euros from Gucci, Cannes, France.
Please check for this as well.
Hi @vikram_sehgal,
We’re glad to know that your refund has been credited . Regarding the other refund you mentioned, it has already been escalated, and we expect it to be credited to your account anytime soon. We request your patience while we await an update.
Hey @NIYOCOMM20250408WEZ1 Thanks so much for hopping on a call with me earlier and confirming that the funds have been credited back to the sender’s account 
Just drop a quick message here to confirm the same when you get a chance. 
And of course, if there’s anything else you need, we’re always happy to help! 
Take care and have a great day! 
The amount has been reversed to senders bank account!.i appreciate you all for solving all my queries and responding to me with time to time.
You’re very welcome! If you need help with anything else, just give us a shout. Have a fantastic day ahead! 
Hi,
Looking for resolution soon.
Hey @vikram_sehgal We’ll get back to you with an update soon 
. Appreciate your patience and understanding
[UPDATE] - The amount is reflecting now in the Niyo app. Thanks to Nithin from the Niyo team for a super prompt resolution.
I had transferred Rs.4000 to my Niyo DCB Debit Card using Google Pay’s Bank Transfer feature. The amount is not reflecting in the Niyo app. A subsequent transfer of Rs.500 worked and is reflecting but the 4000 has disappeared. I had raised an issue in the support chat but the agent just said they had forwarded the case to the concerned team, but haven’t received any acknowledgement of the case on Email, SMS etc.
Hi @Advaith_Mohan,
Welcome to the Niyo Community!
We’re really sorry to hear about the trouble you’ve faced with your fund transfer. We completely understand how concerning this must be. Please allow us some time to connect with you and assist further. We appreciate your patience and will do our best to resolve this at the earliest.
Hi @Advaith_Mohan,
We’ve received an update from the team that ₹4,000 has been successfully credited to your account on 14th April. Could you please check and confirm if the amount has been credited?
I made a transaction to purchase a laptop. The transaction was successful but merchant is refusing knowledge of transaction. I am trying to followup with Merchant, but very little hope. Can I dispute the transaction? What will be the last day for filing such dispute?
RRN: 509975422123
Hey @Vikram_Agrawal
Welcome to the Niyo Community!
we’re sorry to hear about the trouble with your transaction. We shall definitely have this checked with the bank for you. To proceed further, kindly DM us a screenshot showing the status of the transaction. We’ll do our best to assist you with the next steps regarding the dispute process.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @Vikram_Agrawal
We appreciate your time over the call. As discussed, we kindly request you to wait for up to 15 days from the date of the transaction, which is the standard auto-refund TAT for such declined transactions. In case the refund doesn’t reflect after this period, please feel free to write back, and we’ll be happy to take it forward for further investigation. Thank you for your patience and understanding!
Hi,
Any update on same?
