Hey @Aryaan_Vedak
We appreciate you connecting with us! 
As discussed, we’re happy to inform you that your transaction issue has been resolved. 
We request you to retry the transaction at your convenience and let us know if you need any further assistance.
Thank you for your patience and cooperation throughout the process! 
Hey @yashm
We tried reaching out to you, but unfortunately, we couldn’t connect. As per the update from the bank, we’re happy to inform you that the funds have been successfully credited to your account. It would be great if you could check and confirm. 
Thank you for your patience and cooperation throughout the process! Let us know if you need any further assistance—we’re here to help!
Hello ma’am,
Thankyou for reaching out, money was credited into my account… I tried posting this message on the forum but it gave me some error and I was not able to post… Thankyou so much for your help again!!
Hi @yashm,
Thank you for confirming! We’re so glad to hear that the amount has been credited successfully. Your kind words mean a lot to us! If you ever need any help in the future, don’t hesitate to reach out. Wishing you a fantastic day ahead!
Hi , I made a transaction through card on a POS machine, it got cancelled as shown in their records but in my app it is showing as debit transactions and I don’t see any amount reverted back. Can anyone please tell in how many days amount will be credited back ?
Welcome to the Niyo Community! 
We sincerely apologize for the inconvenience.
We tried reaching you over a call but couldn’t connect. For international transactions via SBM Bank, refunds typically take up to 15 working days to reflect in your account. If the amount isn’t credited within this timeframe, please don’t hesitate to reach out—we’ll be more than happy to assist you further.
We truly appreciate your patience and support!
I have transferred 50k by neft, but the amount is still not credited
Hi @Eshwari_raj,
Welcome to the Niyo Community!
We’re really sorry for the inconvenience caused. We tried searching for your details using the email ID provided, but couldn’t find any records.
Could you please share your registered email ID or mobile number so that we can look into this and help resolve the issue at the earliest?
Please note that delays in crediting the amount can sometimes occur due to server issues during the transaction. However, if the amount is not credited to your Niyo Global account within 24-48 hours, it will be automatically reversed back to the source account.
We appreciate your patience and are here to assist you!
Same with my case around 60000 debited from 3 transactions, merchant has sent void request for the transaction to correct the amount and refund the excess amount charged, dcb Bank is not doing that
I have raised several complaints no resolution
Hey @gautham_p
We regret the inconvenience that you’ve encountered. Kindly allow an oppurtunity to have this checked and assist you further.
Hey @gautham_p
We tried calling you but unfortunately, couldn’t connect. To investigate further, we’ll need your details (e.g., screenshot of the transaction details, merchant refund confirmation email ). You can email us at global.escalation@goniyo.com and share your ticket number. If you already have an existing ticket, kindly provide the ticket number here. We’ll follow up on it. Appreciate your patience!
I didn’t receive any calls at all
I kept calling several times you support just says wait for 1 more day
Hey @gautham_p
We sincerely regret the inconvenience you’ve faced. We did try reaching out to you and will be connecting with you again. We truly appreciate your patience and assure you that we’re here to assist you.
@saraswathi.r
As per your request I have shared all the details and screenshots over the mail
Kindly help me with this and take this as a priority as this is a huge amount
@saraswathi.r
I did as you said
Within no time your team has closed the case without even reviewing the case
Hey @gautham_p
Thank you for your time on the call and for sharing the requested documents. We have escalated the issue to the concerned team for further review. Rest assured, we will keep you informed of any updates. We appreciate your patience and are here to assist you whenever needed.
Hello, I’m Shiv, and I live in Japan. I recently ordered an item from the Google Store Japan . Normally, in Japan, the payment is deducted only when the order is shipped. However, in my case, the money was immediately deducted from my Niyo Global (DCB) account right after placing the order.
Now, despite deducting ₹76,288, the bank is not authorizing the payment to Google Store. I made this transaction on March 12, and today is March 27, but the issue remains unresolved. Google has now informed me that they will cancel my order, which is extremely frustrating as I have waited so long.
I don’t want a refund—I just want the bank to authorize the payment so my order can be processed. If that’s not possible, I need an immediate refund so I can reorder. Additionally, I am now facing another issue where any new transactions I attempt are failing due to ‘insufficient balance,’ even though I have enough funds in my account.
I have already raised a support ticket, but I need this to be resolved urgently. I am attaching a screenshot of the ‘successful transaction’, which is misleading since the payment was never properly processed. This is not the first time I have faced such an issue, and I expect a quick resolution.
Please look into this as soon as possible.
Thank you.
Hey @Shivanand_Algudkar
Welcome to the Niyo Community!
Sorry for any inconvenience caused with the transactions. 
We’re here to help! Could you please share the ticket ID you raised for this issue so we can speed up the resolution for you? 
Also, it would be great if you could send us a screenshot of the ‘insufficient balance’ error here or via email at global.escalation@goniyo.com 
so we can check it out.
Rest assured, we’ll do our best to get everything sorted for you! 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
HELLO @Preeti
Thank you for your response. My ticket ID for this issue is CS1637370.
I attempted another transaction, and it is now working without showing the ‘insufficient balance’ error. However, my main concern remains unresolved I need assistance in either authorizing the payment to Google Store or processing a refund for the deducted amount (₹76,288).
I would really appreciate your support in resolving this as soon as possible. Please let me know the next steps at the earliest.
Looking forward to your quick response.
Hey @Shivanand_Algudkar! Thanks for providing the ticket number and confirming the resolution of the insufficient balance issue. 
Rest assured, we’re escalating the matter tied to ticket CS1637370 on priority and will reconnect with an update shortly. 
Your patience and trust mean a lot to us. 
