We tried calling you at your registered mobile number 87xxxx1823 but couldn’t connect.
We see that your dispute regarding the SBM credit card has already been escalated under ticket ID: 2683392. The chargeback process is expected to conclude by March 6, 2025.
Please note that the disputed transaction will reflect in your Monthly and Total Amount Due; however, no interest or charges will be applied until the dispute is resolved. If resolved in your favour, any accrued interest will be waived. If settled in favour of the merchant, the accrued interest will be applied. This has also been communicated via email. We request your understanding and patience in this matter.
Hi
I’ve raised a complaint and the number is CS1596400 and have found no resolution. I’ve been calling customer care and the only reply i get is that backend team will work on the refund.
INR 27,433 got deducted twice and i see no sign of refund or even proper communication for that matter. I’m not sure if the refund would even come through or this is a fraudulent way.
We sincerely apologize for the inconvenience this has caused you. Please allow us some time to get this checked with the concerned team. Rest assured, we are prioritizing this and will provide you with an update as soon as possible.
Thank you for your patience and understanding. If you have any further questions in the meantime, please don’t hesitate to reach out.
Hey @Snehatinani19, we’re still waiting to hear back from the bank team . Once we have an update, we’ll share it with you and assist with the resolution . Thanks for your patience and understanding !
Thank you for your patience. Upon checking with the bank, a request has been raised on your account (CS1596400) and, according to DCB Bank’s guidelines, the TAT for resolution is 4th April.
We understand this may not be the ideal timeframe, but rest assured, we are closely monitoring the situation and will keep you updated with any progress.
If you have any further questions, feel free to reach out.
I recently went to USA for a business trip. The swiped my card in the taxi machine. Immediately I received emails from DCB saying 27 times the merchant tried. Fortunately, i did not have sufficient balance and the amount got deducted twice. I blocked my card temporarily and when i unblock my card, i am still getting emails from DCB to complete the transaction. And later, I blocked my card permanently, still getting notifications to complete the transaction. I reached out to nearby DCB bank, none of them seems to knowledgeable to resolve the issue. Having a worst experience
We sincerely apologize for the inconvenience you’re experiencing. It seems that the issue might be linked to pending authorization requests from the merchant side, which can sometimes take time to clear. We will get this checked with the DCB team to ensure these requests are properly flagged and canceled on their end.
To help us investigate further, could you please share the screenshots of the particular transaction request you received? This will assist us in resolving the matter more efficiently.
Thank you for bringing this to our attention, and we appreciate your patience while we work towards resolving this issue.
The team cannot give me an assurance regarding the refund. Please share an update regarding the refund
Please find the attachment of the money debited twice and the notification i am getting to complete the transaction.
Thank you for sharing the screenshot with us. We’ve escalated the issue to the DCB team for further investigation. We understand how important this is, and we are actively working to get this resolved at the earliest.
We truly appreciate your patience, and we’ll keep you updated on the progress. If you need any further assistance, please feel free to reach out.
We’ve received an update from the DCB Bank team, and they’ve informed us that they’ve reached out to you via call. They have raised a request on your account (Request Number: CS1596848) with an estimated resolution time of June 13, 2025. During the call, they confirmed your email ID and advised you to send an email to customercare@dcbbank.com for further clarification. Additionally, they mentioned that no payments will be processed on your account since the card has been blocked.
Thank you for your patience, and we’ll continue to monitor the progress. If you have any further questions or need assistance, please don’t hesitate to reach out.
I had just made 2 deposits into Niyo DCB bank card. Amount got debited. I got messages indicating that DCB account got credited both times. However, the app for the card shows insufficient balance.
UPI reference number: 100642532815 and 100642648217.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. To assist you further, could you please share your registered email ID or mobile number with us via DM? Once we have this information, we’ll promptly get this checked with the DCB team and keep you updated.
Truly disappointed. I had a call so you should have the log. If calls are not proof of concept but mails are that means you’re actually disowning responsibility.
You can check call logs you’d seea 10min call where I discussed this in detail.
We understand your disappointment. Kindly allow us some time to connect with you and address your concerns promptly. We appreciate your patience till then.
Thanks for your time over the call. We understand your frustration regarding the interest and late payment charges. Unfortunately, these charges were applied due to non-repayment of bills on time, and we are unable to reverse them. However, we would like to inform you that your SBM account was unfrozen after Re KYC was completed.
As discussed earlier, your credit card bills can be paid from your SBM account itself. Let us know if we can assist you further.
Thanks for your time over the call, and we appreciate your confirmation here. We are always working to improve our services. For any concerns, please feel free to reach out to us anytime.
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, we’re still waiting to hear back from the bank team 
. Once we have an update, we’ll share it with you and assist with the resolution 
. Thanks for your patience and understanding 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
