Transactions and Refunds on Niyo Cards

Support & Troubleshooting Help
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567

Hey @Nabeel_Shah, we tried reaching you on a call, but your number seems inactive :telephone_receiver:. Could you please check and confirm here if the refund for the highlighted transaction has been credited to your account? :moneybag:

Let us know if you need any assistance – you can always count on us! :handshake::blush:

568

yes it has been credited to my account

2 Likes
569

Thank you so much for the confirmation! :blush: Have a wonderful day ahead! :star2:

1 Like
570

Thank you so much, @AMISH_JHAVERI for hopping on a call with me and confirming that the refund has been credited back to your Niyo account. :blush: Please confirm here and let us know if you need any further assistance. You can always count on us! :blue_heart: Have a wonderful day ahead! :star2:

571

Thanks for reaching me received amount deducted

572

Thank you so much for the confirmation! :blush: Feel free to connect with our live in-app chat team or email us at global.escalation@goniyo.com

:calling: Our team will be happy to assist you! :handshake:

573

Hey @yashm

We tried reaching you but couldn’t connect. As per the bank’s confirmation, we’re happy to inform you that the refunds for both transactions have been successfully credited to your account. :tada: Please check and let us know if you need any further assistance—we’re here to help! :blush::blue_heart:

574

Hi Preeti,

I had received the refund on 14/01/2025 after approaching the Principal Nodal Officer of SBM (India). In addition, I filed a complaint with RBI ombudsman and received compensation for the delay in settlement from the bank on 19/02/2025. Thanks a lot for the amazing customer service and quick resolution of the case in 35 days only.

575

@Sujay_V We completely understand how frustrating this situation must have been for you, and we sincerely apologize for the delay in resolving your concern. :pray: Unfortunately, the reversal TATs are governed by SBM Bank’s guidelines, which are beyond Niyo’s control, and we aren’t able to expedite the process until the turnaround time is exceeded. We truly appreciate your patience and understanding during this time. :blush:

We’re happy to know that you’ve received the funds now! Rest assured, we’ll share your feedback with the SBM Bank team to help improve the issue resolution time for a better experience in the future. Wishing you a great day ahead! Take care :heart:.

576

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Two fake transactions worth Rs 7451 and Rs 7172 without any OTP

577

Hey @Aabhas96

Welcome to the Niyo Community! :raised_hands:

That shouldn’t have happened, and we’re here to help resolve your concerns. :pray: For now, please lock your card channels to prevent any further transactions until we can check with the bank. :hourglass_flowing_sand: Kindly give us a little time, and we’ll get back to you with the proper support. :muscle: Thank you for your patience! :blush:


Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.


Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.


And don’t forget to explore the Travel with Niyo category for even more travel content!


We’re always here if you need anything! :ledger:

578

Hey @Aabhas96, thank you for joining the call with our bank executive. :blush: As discussed, a ticket (CS1598961) has been raised for your concern, with an ERT of 14th June 2025. :hourglass_flowing_sand: Rest assured, we’re working to expedite the reversal timeline and will keep you updated as soon as we receive any further information. :pray: We truly appreciate your patience and trust in us. :raised_hands:

579

Hi,

I added 5000 INR and 16000 INR in niyo card on 31 Jan 2025 ans 4th feb 2025 respectively. I am unable to see both amounts however i am able to see deduction from my bank account. I am only carying single card and i am in a foreign country. Please help as soon as possible.

580

Hi @swati_sharma,

Welcome to the Niyo Community! :raised_hands:

We apologize for the inconvenience you’re facing. We understand how important this is, especially since you’re traveling abroad. We’re reaching out to you via DM to gather more details and assist you in resolving this as quickly as possible. Rest assured, we’ll do our best to help!

581

Hi, I don’t know how to check DM here. I have received 16000 but 5000 i have not yet received which i added on 31 Jan 2025z

582

Hi @swati_sharma1,

Thank you for sharing the details. Upon checking your account, we can confirm that there were three successful transactions of ₹5000 each. The first was initiated on 31-01-2025 at 5:54:03 PM and credited at 5:54:41 PM, the second on 01-02-2025 at 8:51:40 PM and credited at 8:52:00 PM, and the third on 03-02-2025 at 12:40:39 PM and credited at 12:41:06 PM. Additionally, the ₹16,000 transaction was credited to your account on 05-02-2025 at 12:14:28 AM. Could you please check and confirm the same? If you need further assistance, feel free to let us know!

583

Hello,

I see a fraudulent transaction on my credit card today which I haven’t authorised.
I have blocked my credit card from the app but unable to lodge a complaint via WhatsApp as my WhatsApp number is changed.
Whom and how should I contact to reverse this fraudulent transaction??

Thanks in advance!

584

Hi @Suumit_Narruni,

Welcome to the Niyo Community! :hugs:


Thank you for reaching out, and we’re sorry to hear about the issue you’re facing. Since you’ve already blocked your credit card through the app, please send us the transaction details via email at global.escalation@goniyo.com from your registered email ID. Our team will assist you in processing the chargeback for the unauthorized transaction.

Rest assured, we’ll prioritize this and work towards a quick resolution. If you have any questions or need further assistance, feel free to reach out!

585

Hi,

I made a transaction on a POS machine using my Niyo SBM credit card on December 20th at the Michael Kors store for $112.33 USD. However, I returned the item, and the store informed me that they initiated the refund for the transaction (RRN: 435423581117) on December 28th.

Since then, I have been following up with the Niyo team for the refund. I even raised a claim dispute by submitting the required dispute form, but I have yet to receive my refund.

What is the point of using a Niyo card if my money gets stuck in such situations?

586

Hi @Pramendra_Rathi,

Welcome to the Niyo Community! :raised_hands:

We sincerely apologize for the delay that occurred with your credit card transaction dispute. Kindly allow us some time to review the details, and we’ll get back to you with an update as soon as possible. Thank you for your patience and understanding.