Transactions and Refunds on Niyo Cards

Support & Troubleshooting Help
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466

Hey Parth! :blush: We tried reaching you on a call, but your number seems to be unavailable. Could you kindly check and let us know if the refund for the transaction mentioned above has been credited to your account? :money_with_wings:

If you still need any help, feel free to reach out, and we’ll be happy to assist you! :+1:

467

Hi Lakshmi, we tried reaching you by phone, but your number seems unavailable. :telephone_receiver: Could you please confirm here if the mentioned transaction refund has been credited to your account? :money_with_wings: Let us know if you need any further assistance – we’re happy to help! :blush:

468

Please check this refund of 52.20 pounds ,already returned by merchant
R72327670690.pdf (12.2 KB)

469

Hi Manab, we will surely look into it. :raised_hands: Give us some time to escalate this to the bank team and assist ahead. :hourglass_flowing_sand::blush:

470

Hi Vishnu, we tried reaching you on call, but your number seems to be inactive. As per our system, we see that an amount of Rs 5000 has been refunded back to your account. :moneybag:


Could you please check and confirm the same with me here? :white_check_mark: If you need any further assistance, feel free to reach out here or connect with our live chat team. You can also write to us at global.escalation@goniyo.com :e-mail:


We’re here to help! :blush:

471

I made a bill payment to Niyo Global Credit card from SBM savings account 2 weeks ago and its still not reflected in credit card account, although money has been debited from the savings account. I raised a ticket 2641139 but there is no update on it for the past 2 weeks.
Their customer support is the worst and I wouldn’t recommend any of their product to anyone. SBM bank is also not responding on this matter.

472

Hello @Sujay_V

Welcome to the Niyo Community! :raised_hands:

We sincerely apologize for any inconvenience caused. :pray: We’re here to address your concerns and prioritize them. :muscle: Please give us some time to review the ticket shared with our team :clock3:, and we’ll work on resolving the issue as quickly as possible.

473

Hi Manab, the DCB bank team has been trying to reach you on your registered number but couldn’t connect. :telephone_receiver: Could you please DM us an alternate number so we can get in touch with you and proceed with the refund? :money_with_wings:


Please send details via DM. Here’s how:

  1. Click on my profile icon.
  2. Click on “MESSAGE”.
  3. Type your details in the message body.
  4. Upload any screenshots by clicking on the upload icon, and then click “Send Message”.
474

Continuing the discussion from Transactions and Refunds on Niyo Cards:

Ticket: 2654574

With great disappointment, I am writing to inform you that several fraudulent transactions have been made through my account. A total of 8 fraudulent transactions were carried out every 10 mins without any otps, resulting in a loss of 3 lakh rupees.

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475

Hey @Suhas_B_M

Welcome to the Niyo Community! :raised_hands:

We regret to learn about the fraudulent transactions on your account. As discussed, we have initiated a complaint regarding these transactions under ticket ID CS1527467. The estimated resolution time (ERT) is 04-04-2025, which includes the verification and chargeback process. Please be assured that we are prioritizing this matter and will keep you updated on any further developments. We appreciate your patience and understanding as we work to resolve this issue.

476

Hello Niyo community folks,
I used Niyo card for my recent Turkey trip. During the sales pitch of the card I was advises that every international ATm withdraw will have 400 rupees INR charges and gst which also will be refunded for usage of over 1 lac. Besides that there are no hidden charges. Unfortunately, when I used my card internationally, I was charged INR 400 and Local currency 400. I feel deceived. I had confirmed with sales representative about hidden charges. I need a refund for my charges which they have applied in Lira for usage of ATM

477

Hi @NIYOCOMM202412284ABO,

Welcome to the Niyo Community! :hugs:

We apologize for any confusion this may have caused. To clarify, for international ATM withdrawals, DCB debit cards incur a charge of INR 425 + 18% GST per transaction, while SBM debit cards are charged INR 423 + 18% GST. Please also be aware that the ATM provider may impose an additional fee, which should be visible at the ATM, but we do not have visibility over those charges.

Thank you for your patience and understanding!