Hey Parth! 
We tried reaching you on a call, but your number seems to be unavailable. Could you kindly check and let us know if the refund for the transaction mentioned above has been credited to your account? 
If you still need any help, feel free to reach out, and we’ll be happy to assist you! 
Hi Lakshmi, we tried reaching you by phone, but your number seems unavailable. 
Could you please confirm here if the mentioned transaction refund has been credited to your account? Let us know if you need any further assistance – we’re happy to help!
Please check this refund of 52.20 pounds ,already returned by merchant
R72327670690.pdf (12.2 KB)
Hi Manab, we will surely look into it. 
Give us some time to escalate this to the bank team and assist ahead. 
Hi Vishnu, we tried reaching you on call, but your number seems to be inactive. As per our system, we see that an amount of Rs 5000 has been refunded back to your account. 
Could you please check and confirm the same with me here? 
If you need any further assistance, feel free to reach out here or connect with our live chat team. You can also write to us at global.escalation@goniyo.com 
We’re here to help!
I made a bill payment to Niyo Global Credit card from SBM savings account 2 weeks ago and its still not reflected in credit card account, although money has been debited from the savings account. I raised a ticket 2641139 but there is no update on it for the past 2 weeks.
Their customer support is the worst and I wouldn’t recommend any of their product to anyone. SBM bank is also not responding on this matter.
Hello @Sujay_V
Welcome to the Niyo Community!
We sincerely apologize for any inconvenience caused. 
We’re here to address your concerns and prioritize them. 
Please give us some time to review the ticket shared with our team 
, and we’ll work on resolving the issue as quickly as possible.
Hi Manab, the DCB bank team has been trying to reach you on your registered number but couldn’t connect. Could you please DM us an alternate number so we can get in touch with you and proceed with the refund?
Please send details via DM. Here’s how:
- Click on my profile icon.
- Click on “MESSAGE”.
- Type your details in the message body.
- Upload any screenshots by clicking on the upload icon, and then click “Send Message”.
Continuing the discussion from Transactions and Refunds on Niyo Cards:
Ticket: 2654574
With great disappointment, I am writing to inform you that several fraudulent transactions have been made through my account. A total of 8 fraudulent transactions were carried out every 10 mins without any otps, resulting in a loss of 3 lakh rupees.
Hey @Suhas_B_M
Welcome to the Niyo Community!
We regret to learn about the fraudulent transactions on your account. As discussed, we have initiated a complaint regarding these transactions under ticket ID CS1527467. The estimated resolution time (ERT) is 04-04-2025, which includes the verification and chargeback process. Please be assured that we are prioritizing this matter and will keep you updated on any further developments. We appreciate your patience and understanding as we work to resolve this issue.
Hello Niyo community folks,
I used Niyo card for my recent Turkey trip. During the sales pitch of the card I was advises that every international ATm withdraw will have 400 rupees INR charges and gst which also will be refunded for usage of over 1 lac. Besides that there are no hidden charges. Unfortunately, when I used my card internationally, I was charged INR 400 and Local currency 400. I feel deceived. I had confirmed with sales representative about hidden charges. I need a refund for my charges which they have applied in Lira for usage of ATM
Welcome to the Niyo Community! 
We apologize for any confusion this may have caused. To clarify, for international ATM withdrawals, DCB debit cards incur a charge of INR 425 + 18% GST per transaction, while SBM debit cards are charged INR 423 + 18% GST. Please also be aware that the ATM provider may impose an additional fee, which should be visible at the ATM, but we do not have visibility over those charges.
Thank you for your patience and understanding!
I was withdrawing dollars from the bank of georgia atm, the machine worked fine, I entered all the required details, then the atm machine asked me to collect my card but card did not come out, then the transaction was declined and no money came from the atm as the card got stuck and did not come out. When I checked my account it was debited for the amount i was withdrawing, I contacted the bank of georgia they said the transaction was reversed at the same time, but I have not received the amount yet.
Any solution for this?
Hi @RajAw,
Welcome to the Niyo Community!
We apologize for the inconvenience caused. I’m reaching out via DM to gather additional information so that we can promptly address this matter with the appropriate team. Your cooperation is greatly appreciated as we work diligently to resolve this issue as quickly as possible.
Niyo global card is getting declined and I’m stuck and starving at sweden. And thanks for the support from Shubam who just send the opening blurb that too preset without even mentioning the concern
Hey @Alex_Nirappan! Welcome to Niyo Community!
We deeply regret the inconvenience. 
Currently, we are facing a server downtime due to which the transactions and a few app functionalities are being affected. This has been highlighted to our team and they are working closely with the bank. We kindly request you to allow us some more time and we’ll have this resolved. We are once again sorry for the trouble.
Regards,
Have Niyo Forex DCB Bank on returning back from JFK terminal1 purchased product from Duty Free shop .The store’s card reader machine responded DECLINE but the amount from my account were debited 49USD (INR 4195.42 ) debited for 05 times as total amount debited 245USD (INR 20997.10)
attempts were made with card
Have registered complaint with DCB Bank
Registered complaint with DCB Bank CS1545643
Please resolve & refund 245USD (20977.10) to my account.
Hey @AMISH_JHAVERI
Welcome to the Niyo Community!
Don’t worry, we’re here to assist you with your refunds! Please allow us some time to escalate the issue to the bank on priority and get it resolved for you. Rest assured, your funds are safe. Thank you for your patience and trust!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hi Amish, we tried reaching you via call, but unfortunately, it wasn’t answered. As per the update from the bank team, the estimated resolution time for your ticket is 13th February 2025. Rest assured, we are prioritizing this with the bank team and will keep you updated. 
Thank you for your patience!
Support & Troubleshooting hello i made a payment of 8611 towards forex card reload on 4th jan 2025 the amount got debited from my account but it is not credited and its been more than 5 days but there is no any news about the refund what can i do i already mailed to supportive team 3-4 days and there is no any reply
