Ticket no #2683714
Please i am waiting for my refund its been more than 5 days
!
Hi @rohan_patil,
Welcome to the Niyo Community! 
We sincerely apologize for the inconvenience caused. We understand how important this amount is for you, especially as a student. Please allow us some time to get this checked with the concerned team, and we will provide you with an update as soon as possible.
Thank you for your patience and understanding. If you have any further questions or concerns, please feel free to reach out.
Hello any update regarding this? Waiting for the reply
Hi @rohan_patil,
We sincerely apologize for the delay. Please be informed that we are actively checking your case with the concerned team, and we have not yet received an update. Rest assured, we will keep you informed as soon as we receive any progress.
Thank you for your patience.
Hello still i am waiting for the reply any update? 
Hi @rohan_patil,
Thank you for your patience and for following up. We truly apologize for the delay in providing an update. As previously mentioned, your issue has been escalated to the concerned team, and we are actively working to resolve it. Kindly allow us some more time to get this sorted, and we’ll keep you informed of any progress.
We appreciate your understanding.
Hello just now i got my refund thank you for the help 
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Dear Niyo Support Team,
This is the second time in the last five days that I have encountered issues with transactions from my Niyo card via ATM.
- First Transaction:
- Date/Time: January 10, 2025, at 4:06 AM (IST)
- Amount: ₹3,868(45$)
- RRN: 500922002466
- Issue: The amount was debited from my account via ATM, but the receiver did not receive the funds.
It has been five days, and I have received no response or refund for this transaction.
- Second Transaction:
- Date/Time: January 14, 2025, at 12:07 AM (IST)
- Amount: ₹98,873(1150$)
- RRN: 501318391603
- Issue: Similarly, this amount was debited through ATM, but the receiver has not received the funds either.
The total amount in question is substantial, and these delays are highly concerning and unacceptable. I rely on these funds to pay my fees, and this situation is causing significant inconvenience.
I have attached screenshots of both transactions for your reference. Please prioritize this matter and provide an update or refund at the earliest.
Your immediate attention to resolving this issue is expected. If this is not addressed promptly, I will have to escalate the matter further.
Looking forward to a swift resolution.
Regards,
Shubham Jain
Hi @rohan_patil,
We’re so happy to hear that you received your refund! Thank you for your patience and cooperation throughout the process. If you ever need assistance in the future, don’t hesitate to reach out. We’re always here to help!
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Hi @Shubham_Jain1,
Welcome to the Niyo Community!
We sincerely apologize for the inconvenience you’ve encountered. We are reaching out via DM to gather additional details, so we can promptly escalate this to the appropriate team. Your cooperation is greatly appreciated, and we’re committed to resolving this as quickly as possible.
Hello
I did the transaction for cash withdrawals in atm but amount is deducted and I didn’t get the money please refund my amount as soon as possible it’s urgent i am a international student please help me regarding this issue
Hey @Priya_Chauhan
We’re here to address your concerns! 
Please give us a moment to look into this and assist you further. 
Priya, we tried connecting on a call 
with you but your incoming is inactive. Please don’t worry—your funds are absolutely safe and will be credited back to your savings account within 15 working days. Rest assured, we’ll personally follow up on this for you. If you need immediate assistance, feel free to connect with our live in-app chat team or write to global.escalation@goniyo.com. We appreciate your patience and trust! 
I am in abroad for my studies that why you can’t reach by call but please i am student and i want money I can’t wait more so please help me as soon as possible try it please
Priya, that’s the timeframe provided by the bank for the refund, but you may receive the funds before the 15 working days. We kindly ask for your patience, and in the meantime, we’ll check with the bank team to prioritize it for you.
I have mailed both niyo and dcb and dcb respond as htye will reply me by 26th feb seriously like 40 days and but no respond from niyo please help i am stuck my first transaction was made on 10th it been 5 days no respond and 2nd transaction has also took place 1 day ago it was more than lakh rupees i am international student i need help as soon as possible please look into it how much more time i have to wait for my refund
ticket no- 2689270 , 2689136 and through whatsapp also contacted they gave me ticket no - CS1556356
actually mailed with 2 different mail so got to tickets sorry
and also mailed to niyo bharat care ticket no - 483812
Only getting tickets but no respond i am an international student and already having stress and i am getting pressure to pay fees as soon as possible and my money is been stuck please look into it
my registered mail- Shu*********gmail.com
Any other information needed please let me know
Hey @Shubham_Jain1
We regret the inconvenience that you’ve encounetered. Kindly allow us an oppurtunity to have this checked and assist you further. We appreciate your patience till then.
It has been more than 5 days since my initial post, and this is my second attempt to get assistance. You are the second member of the community to respond, but my experience with the first post was disappointing. After 1-2 messages, I received no further replies, and now, with this post, I fear the same might happen again.
I am not receiving any solutions or clear guidance on what to do. My money is stuck, and no one seems to be helping or responding properly. It has been too many days, and I am extremely frustrated. At the very least, could you provide a reference or update on what has happened and how much longer this process might take?
On my last post, another person commented, but after that, there were no replies to my messages. This lack of response is unacceptable and not helpful at all. Please help me resolve this matter as soon as possible.
My registered email address is shubhamjainn1256@gmail.com, and my registered mobile number is +91 7666852606.
I am an international student, completely stressed out and unsure of what to do. I am here alone, and no one is helping or responding to my concerns. I need clarity on what has happened and what is going on with my transactions. Despite reaching out to Niyo, I have received no assistance or proper support.
I trusted the Niyo card, but it has let me down. Please help me resolve this issue as soon as possible. I cannot be contacted via phone due to time zone differences, but you can reach me through WhatsApp or email using my registered contact details.
I urgently need your assistance and a resolution to this matter.
Thankyou for you call back appreciated! waiting till the timeline given
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