We tried reaching you on your registered number, but it seems the calls were disconnected. 
We’re here to assist you and would love to connect! 
Could you kindly share your alternate number and a convenient time via DM? 
We’ll be happy to help you further. Looking forward to hearing from you! 
Dear Niyo Team,
On December 7, 2024, I attempted to withdraw 2000 AED using my Niyo Global Card in the UAE. The transaction was declined, and I received confirmation via WhatsApp. However, the amount was still deducted from my account.
Despite raising a complaint (Ticket: CS1515807, RRN: 434117747196), it has been over a week, and my refund is still pending. As a student, this delay is causing significant financial stress.
I urge you to process the refund immediately and provide an update on the status. Your prompt action will be greatly appreciated.
Sincerely,
Aayush Batra
I tried to withdraw AED 600 from my Niyo Global SBM debit card in Dubai but the transaction timed out (Habib Bank, Bur Dubai, Dubai atm) and no cash was dispensed to me. However the money got debited from my account and also the atm fees and tax got charged. I raised a dispute for the atm transaction - reference no. - SR1261905. Atm transaction RRN - 404346332038224. Please look into this and get the amount back into my SBM account.
Welcome to the Niyo Community!
We sincerely apologize for the inconvenience caused. We have escalated this matter to the concerned team and are getting it checked. Rest assured, we will keep you updated with the progress and provide an update at the earliest.
Thank you for your patience.
Welcome to the Niyo Community!
We sincerely regret the inconvenience caused. 
As discussed, we have escalated the issue to the Bank and are actively following up to ensure a resolution. 
Rest assured, we will keep you updated as soon as we have any news. Thank you for your patience and understanding during this time. We’re here to assist you!
Thank you for taking the time to speak with us! As discussed, we’re glad to hear that the refund has been credited and you have settled the credit card bill. If you need any further assistance, feel free to reach out. We’re always here to help!
This is resolved. Thanks for the prompt help @saraswathi.r , really appreciate it.
Hello Team, I tried to transfer amount using phonepe. The amount got deducted and also showed successful transaction from phonepe but it is not reflecting my Niyo account. Let me know what information is needed from my end.
Hey @Vishnu007
Welcome to the Niyo Community!
We’re here to help! Please share the transaction screenshot via DM so we can review it and assist you further.
Here’s how:
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
Thank you for taking the time to join the call, 
Vishnu! As we discussed, the transaction on 12th Dec is currently under refund status and should be credited back to your account within 5-7 working days. 
Please rest assured that we’ll personally keep an eye on this for you and update you as soon as the refund is processed. We truly appreciate your continued trust and patience!
My refund from H&M for £34.65 was released by the company on 11 th December, I still haven’t received it ,can you check ?
R72012348680.pdf (12.0 KB)
Hello @NIYOCOMM20241214R2KB
Welcome to the Niyo Community!
We’re here to help you. Please allow us some time while we raise this concern to the bank team and assist ahead.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
Hey Manab! Thanks a lot for confirming. If you need any further help, feel free to reach out to our live chat team via the app or drop us an email at “global.escalation@goniyo.com”. We’re always here and happy to assist you! 
It’s been over month how ever there is still no response the chargeback yet not raised
Very Stressful situation going on
Hey @Swani_Narayba
We understand your concern and sincerely regret the delay. Please note that the chargeback process typically requires 32 working days as it involves verification by the merchant and the VISA team. Rest assured, we are diligently following up on your case and will keep you informed of any updates. We appreciate your patience and understanding throughout this process.
Hey @Shubhmehta
We’re happy to let you know that the refund for the declined transaction has been successfully credited to your Niyo DCB account. 
Thank you for your patience and support throughout the process!
If you have any further questions or need assistance, feel free to reach out—we’re always here to help! 
We’re happy to let you know that the refund for the declined transaction has been successfully credited to your account. Thank you for your patience and support throughout the process!
If you have any further questions or need assistance, feel free to reach out—we’re always here to help!
We appreciate your time over the call. We’re pleased to inform you that the funds have been successfully credited back to your account.
Thank you for your patience and understanding throughout this process . Should you need any further assistance, feel free to reach out to us. We’re here to help!
Hi @Swani_Narayba,
We completely understand how challenging this situation must have been for you. We did try reaching out to you via WhatsApp, but unfortunately, the call went unanswered.
We’re pleased to inform you that the chargeback has been successfully accepted, and a reversal of Rs. 1,43,122.55 was credited to your SBM Savings account on 17-12-2024 at 05:15:57 PM.
If you’re currently abroad, we recommend locking your card when not in use to prevent any unauthorized transactions. You can easily lock and unlock your card through the card settings section in your app.
We truly appreciate your patience throughout this process. If you need any further assistance or have any questions, please don’t hesitate to reach out. We’re here to help!
