I had transferring amount for my bill payment 17700 via gpay on niyo app, but amount still not credited to SBM account. I need to pay bill too, n the amount is debited from my account, and no intimation on where is the money? Please help with this
Welcome to the Niyo Community! 
We’re really sorry for the inconvenience this has caused! Please allow us the opportunity to look into this and assist you further. We truly appreciate your patience as we work on resolving this.
Thank you for taking the time to speak with us. As discussed, we kindly request you to allow 5-7 working days for the funds to be credited back to your source account or the beneficiary account. In the meantime, you may settle your credit card bill conveniently using the following secure payment link: SBM Credit Card Payment Portal.
Should you have any further questions or require assistance, please feel free to write back. We are here to help.
Thank you for your patience and understanding in this regard.
Hey @Shubhmehta
Thank you for taking the time to speak with us! 
As discussed, we’re thrilled to let you know that the refund for the declined transactions has been successfully credited to your account. 
We truly appreciate your patience and understanding throughout the process. If you need anything else, we’re just a message away! 
Dear DCB Bank,
Thank you for your response regarding the UPI transaction. I appreciate your efforts, but I must stress that this matter is extremely urgent.
I am travelling internationally, and I am in immediate need of the funds. Currently, I do not have any other funds available, and waiting for 2 working days is not a feasible option for me.
I kindly request you to prioritize this matter and either credit the amount to my account or reverse it to my daughter’s account at the earliest. Your assistance in expediting this process would mean a lot to me during this critical time.
Thank you for your understanding and support.
Best regards,
Arafath
+91 9769453905
We understand how frustrating this must be, and we truly appreciate your patience 
. Rest assured, your funds are safe and secure 
. We’ve already escalated the matter with the bank 
and are following up proactively.
We’ll make sure to keep you updated as soon as we have any new developments 
. Thank you for bearing with us 
.
I am trying to transfer funds via NEFT/IMPS but getting the error in screenshot. Have been trying since 7 hours but no luck.
Observations from Equitas bank netbanking
- didn’t find the payees I added in NiyoX
- I am able to add a new payee and transfer funds from Equitas Netbanking.
So issue seems to be with the NiyoX app but niyox.escalations@goniyo.com want me to reach out to customerservice@equitasbank.com who didn’t respond yet.
Calling 1800 103 1222 doesn’t help either as its always IVR trying to resolve the issue.
This is a very important transaction and NiyoX has failed me.
Hey @zahir_itpro
Welcome to the Niyo Community!
We’re here to assist you! Kindly send us a direct message with the error screenshot, and we’ll escalate this to our team to ensure you get the support you need. 
Here’s how:
Click on my profile icon.
Click on “MESSAGE”.
Type your details in the message body.
Upload any screenshots by clicking on the upload icon, and then click “Send Message”.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
Hey Zahir! Thank you for your time on the call. In light of what was discussed, we see that the transaction issue is fixed and you are able to do it from the application. 
We make sure that such instances do not repeat. We work in the best interest of our users and their well-being. Please confirm with us on the same, and feel free to reach us for further support. 
Please update me about my money whether it is going to be credited or not
Hi,
I made two transactions through my Niyo debit card in US on 10th December (India time) but the transactions didn’t go through to the vendor. However, money was deducted from my account. I have reached out to the support email provided but no response has been received. Screenshots of both transactions have been attached here. Please help with the refund!
Hi @Sadish_Garg,
Welcome to the Niyo Community!
Thank you for reaching out! Upon checking, it seems your account is with Equitas Bank in Niyo Global. For further assistance, kindly contact Equitas Bank at 
customerservice@equitasbank.com or 
1800 103 1222 (Mon-Fri, 9 AM-6 PM).
We truly appreciate your patience and understanding. If there’s anything else we can assist you with, feel free to let us know! 
Hi @Akash-deep I emailed them 2 daya back and have not received any response till now. The toll free number is of no help either. Can you please help me with it?
Thanks
Sadish
I am writing to report an issue regarding a UPI transfer I initiated to my account [A/C: 03014600011398] from my daughter’s account. The transaction was processed on [06/12/2024] for an amount of ₹75,000.
The funds have been debited from her account but have not yet reflected in my Niyo Bank account. As I am scheduled to travel internationally tomorrow, I urgently require these funds to complete my preparations.
I kindly request your immediate intervention to resolve this matter. If it is not possible to credit the amount to my account promptly, I request that it be reversed to my daughter’s account at the earliest. Please inform me if any additional details or documents are needed to expedite the process.
I look forward to your swift resolution of this issue.
Thank you for your support.
Regards
Arafath
Please contact me through whatsapp: +91-9769453905
We understand how frustrating this must be, and we truly appreciate your patience . Rest assured, your funds are safe and secure . We’ve already escalated the matter with the bank and are following up proactively.
We’ll make sure to keep you updated as soon as we have any new developments . Thank you for bearing with us .
We truly understand your concern and are here to support you. Please rest assured, your funds are completely safe and secure. 
Due to certain limitations on our end (Niyo), we’re unable to access transaction details directly. 
However, we kindly request you to connect with Equitas Bank , as they’ll be able to assist you further regarding this matter.
Thank you so much for your understanding and patience! 
We’re always here for any other queries you might have.
please update on the issue. either credit my money or refund it back to the sender
Hey @arafath1974
We sincerely regret the delay and assure you that we are actively following up with the concerned team. We will connect with you as soon as we receive an update. We kindly request your patience and understanding in the meantime.
Despite being assured that the issue would be resolved within 2 working days, no action has been taken. This delay has caused me significant inconvenience, and I am unable to access my own funds during this critical time. It has been a week.
If the issue is not resolved immediately by either crediting the amount to the beneficiary account or reversing it to my account, I will have no choice but to escalate this matter to the Reserve Bank of India (RBI) and initiate legal action against the bank for negligence and failure to provide adequate service.
We deeply regret the delay and the inconvenience caused to you. Please know that we completely understand how critical this is for you. 
Your concern has been escalated to the bank on priority, and we’re actively following up to ensure a resolution as soon as possible. 
Rest assured, we will keep you updated on every progress made. 
Your patience means a lot to us, and we are committed to resolving this matter promptly.
