Hey @Parag17 ,
We’re glad to assist you effectively and we are here to support you every step of the way for a smooth resolution.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
We have escalated all four transaction issues to the bank and are actively following up on them. The estimated resolution date for the ticket ID #CS1462979 is December 5, 2024, and #CS1474095 is December 12, 2024. We kindly request your patience until then. Rest assured, we will keep you informed of any updates from the bank.
Thank you for your patience and understanding.
My dcb account has been closed, pls close my niyo account as well now
Thank you for your confirmation. Allow us to have this checked and we’ll get in connect with you to assist further.
Appreciate your patience!! 
Hey @NIYOCOMM20241022Q8SY ,
Greetings of the day.
We truly value your relationship with us and understand that you’d like your Niyo account to be closed following the closure of your DCB account.
Please be aware that once your Niyo account is closed, we currently do not offer the option to reopen it or create a new account with us in the future. We want you to feel fully informed before making this final decision, as we value your presence in the Niyo community and want to ensure this is the best path forward for you.
If you’re comfortable proceeding with this, we request you to kindly send an email to our support team at “global.escalation@goniyo.com”; our support team can assist you accordingly.
Thank you once again for being a part of our journey. If there’s anything further we can assist with or if you have any other concerns, please connect with our support team on live chat feature within the app.
Hey @Shubhmehta
Thank you for taking the time to speak with us! 
As discussed, we’ve escalated your issue to the bank with the ticket ID #CS1477033. The estimated resolution timeline is December 16, 2024. We’ll keep you updated along the way and are here if you have any more questions. Thanks again for your patience and understanding! 
I received a message for #CS1474095 that the issue has been resolved. However, I have not received any refund for the amount. The hotel has confirmed that they had initiated the refund, but I haven’t received anything. Can you please look into this?
For #CS1462979, I checked with the hotel again and they haven’t received anything. The transaction was declined on their side. Today while talking to the customer services of DCB bank, the last update with them was of 22nd october that the transaction was succesful. Can you pls look into this and kindly put this complaint on a fast track mode??
I am losing out on 1.5 lakhs here!!
Kindly allow us the opportunity to review this matter and provide you with an update on the status shortly!
Thank you!
I have not received a refund of INR 17000+ on my DCB Niyo Debit card for a pre-authorised blocked amount. It has been more than 35 days. The transaction was done on 21 st april. I have been following up with Niyo as well as DCb bank but they are not ready to provide any response to the query. I had also mase a similar transaction from my BOB credit card but received the refund on the next day. I dont know why the refund is still pending on DCB debit card. I also followed up with the merchant and they replied that any pre-authorised amount is reversed automatically within 24 hours. They also provided me the details of the process through which the card issuing bank has to retrieve the amount. The process is mentioned in the attached pdf.
Valitor notification.pdf (99.0 KB)
Hi @Roli ,
Apologies for the inconvenience.
Could you please provide the ticket reference number? I will personally check on it and coordinate with our team to ensure the issue is resolved as quickly as possible.
Thanks
The ticket number is CS1261372.
Please update me on what is happening on this ticket. As everytime i contact customer care, they give me standard reply with no update.
Hi @Roli ,
We are unable to track the issue with the reference number provided. You should have received a 7-digit numerical reference number. Please share that number with me. Just to confirm, I hope you have written an email to global@goniyo.com.
Thanks
Hi @Roli ,
Unfortunately, there’s not much we can do about this issue at the moment, as the delay is from DCB Bank itself. You will need to follow up with them directly to resolve this. We understand this is frustrating, and we appreciate your patience.
Thanks
I have been following up with both niyo and dcb bank for past 30 days and both are delegating me to each other. there is a ticket number raised to niyo and dcb back and it was told to me that the respective team will call me and i have not received any calls or any contact was made.
This is really disappointing as I have been tirelessly following up to get my own money back
Hi @Roli ,
I truly apologize for the inconvenience and appreciate your patience. We have contacted DCB Bank with the reference number you provided and will ensure to follow up diligently. Please understand that we are also dependent on the bank’s processes, and it is not our intention to keep our users waiting longer than expected. We sincerely apologize and will keep you updated with any new information we receive.
Thank you for your understanding.
Hi @Roli ,
Apologies for the delay in response.
I have checked, and the issues you highlighted have been resolved. If you continue to experience any problems or have any further concerns, please feel free to write to us here or send an email to global@goniyo.com. Our team is ready to assist you with any inquiries you may have.
Thank you for your patience and understanding.
Hi I am also facing the same issue.
Hi @Sekharbabu ,
Apologies for the inconvenience caused, please email global@goniyo.com. Our dedicated team will review your case and assist you as soon as possible.
Thank you for your patience and understanding.
Please also share the ticket number with me once you raise it. We will check and update you.
Thanks
Hi @Jumain_Qureshi ,
I have already raised a case the case number is 2295037.
I have done a pre-auth transaction on 20-May-2024 for 150Euros and the merchant has debited 65Euros on 22-May-2024 and released the remaining 85Euros on the same day.
It has been more than two weeks but still amount has not been credited to my account
