Wrong Charges for ATM withdrawal & TDS Charges

Partnership Banks
1

Ticket Number 1308119 Reported on 1st June

I did 5 cash withdrawals in the month of the May and since first withdrawal is free, my account was still charges with 5 withdrawals (118*5=590).

Here’s the first reply I received on 2nd June

Hi Mohit,

Thanks for the clarification.

I am extremely sorry as you see the charge for 5 ATM withdrawals instead of 4 ATM withdrawals.

I have forwarded this issue to the concerned team, you will get an update from us in 24- 48 hours.

I appreciate your patience and co-operation in this regard.

Regards,

Vikas

Team Niyo

Second email on 3rd of June with no update on update or timeline on when it’ll be resolved

Hi Mohit,

We apologize for the inconvenience caused.

We request you please allow us sometime as issue has been passed on to the concerned team and they are looking into it.
We appreciate your patience till then!

Regards,
Priyanka Thakur
Team Niyo

I have emailed multiple times after that to ask for update but no reply so far and then magically received an email that the ticket is resolved. It’s a complete joke.

Hi Mohit,

We hope we were able to help you with your query/issue.

Your ticket 1308119 ATM Cash Withdrawal has now been closed. If you have any more questions/issues/suggestions, please reply back to this email and the ticket will automatically reopen.

You can also reach out to us any time again through our in-app chat support. We will always be here to help.

We also wish to introduce you to our community forum. You can interact with us and other Niyo customers here. Link

Best Regards,

Team Niyo

Now, on to the second ticket number 1321972 reported on 11th June

TDS charges for 4 atm withdrawals made in May has not been credited back. When I first connected with the support they told me to wait for 20 days and since it’s been over 20 days, they just slapped a ticket number on the issue. Since it’s only been a day, can comment anything but I don’t see have high hopes for this to be resolved as well.

I have tried to reach out to your support team on both the app and email but have not received any response so far. @Sai & @Vinay_Bagri please escalate this issue and get it resolved asap.

2

Hey @mohitgarg! Our sincere apologies for the experience you had with us. There is a slight delay in processing the TCS refunds and we are sorry about it. On your behalf, we have escalated this to our team on a priority basis and are constantly following up on it. We kindly request you to allow us time till tomorrow and we will update the status. Please be assured that we’ll help you with your concern.

Regards,

3

Hey @mohitgarg! We’ve refunded the ATM withdrawal fee of Rs.118 to your account. You should be able to view it in your account. We’ll reach out to you as soon as we receive an update about the TCS refund.

4

Hi @Deepak,

Thank you so much for the quick resolution. I have received the refund and TDS charges back for all the transactions. You can please go ahead and mark both the tickets as resolved.

5

Thanks for letting us know @mohitgarg!

Have a good day! Stay safe!

Regards,