Ticket Number 1308119 Reported on 1st June
I did 5 cash withdrawals in the month of the May and since first withdrawal is free, my account was still charges with 5 withdrawals (118*5=590).
Here’s the first reply I received on 2nd June
Thanks for the clarification.
I am extremely sorry as you see the charge for 5 ATM withdrawals instead of 4 ATM withdrawals.
I have forwarded this issue to the concerned team, you will get an update from us in 24- 48 hours.
I appreciate your patience and co-operation in this regard.
Second email on 3rd of June with no update on update or timeline on when it’ll be resolved
We apologize for the inconvenience caused.
We request you please allow us sometime as issue has been passed on to the concerned team and they are looking into it.
We appreciate your patience till then!
I have emailed multiple times after that to ask for update but no reply so far and then magically received an email that the ticket is resolved. It’s a complete joke.
We hope we were able to help you with your query/issue.
Your ticket 1308119 ATM Cash Withdrawal has now been closed. If you have any more questions/issues/suggestions, please reply back to this email and the ticket will automatically reopen.
You can also reach out to us any time again through our in-app chat support. We will always be here to help.
We also wish to introduce you to our community forum. You can interact with us and other Niyo customers here. Link
Now, on to the second ticket number 1321972 reported on 11th June
TDS charges for 4 atm withdrawals made in May has not been credited back. When I first connected with the support they told me to wait for 20 days and since it’s been over 20 days, they just slapped a ticket number on the issue. Since it’s only been a day, can comment anything but I don’t see have high hopes for this to be resolved as well.