Hi @Sekharbabu ,
I will check this with my team and revert you at the earliest.
Thanks
1 Like
I am also facing the same issue since 14-05-2024 . I got refund of Cad $ 418.86 to my Niyo Debit card . That’s still not credited to my account. i have taken up with DCB bank and sent mail to Niyoglobal also.
The mail sent to Niyo global and DCB bank is 
Dear Sir,
My DCB BANk account no with you is xxxxxx00001045.
On 14-05-2024 an International POS transaction of Rs. 25629/ ( CAD 418.16 ) was done at Hilton Hotel , Niagra Falls , Ontario Canada using my Niyo global debit
card no. xx0684 . The transaction no. is POS VS/413516613289
As it was a wrong transaction for hotel payment , as soon as the hotel realized it was returned back as per authorisation code no. 613289 from Hilton Niagra Falls view hotel and suites.
It was told by Hilton Hotel Niagara Canada that amount would be returned to my account in 5 business days. But 7 days have passed and i have not received back the amount. The authorisation code from Hilton hotel is attached with this.
Kindly contact your International channel partners for early credit of this amount to my account.
Thanks and regards.
Hi @B_M_Setia ,
Could you share with me the ticket reference number. Which you raised with Niyo. I will have this check with my team and revert you.
Thanks
1 Like
Hi @Jumain_Qureshi
I have contacted the Niyo customer care and they say that its related to DCB account and i should contact the DCB team.
I have contacted the DCB customer care as well and they say that its related to Niyo and i should talk with Niyo.
Both are trying to pin it on each other and not resolving this.
Hi @Sekharbabu ,
Apologies for the inconvenience caused. Could you please follow up on the ticket reference number provided to our team? I will also check and confirm with my team. Please ensure to leave an email on the ticket about your experience with the Bank.
Thank you.
I have replied on the email to Niyo that DCB is asking me to follow up with Niyo.
Not sure what they will reply.
Looks like this is a common issue for many people using the Niyo DCB card.
Neither DCB nor Niyo is resolving the issues.
Kindly resolve this ASAP.
The hotel has confirmed me that they have deducted only 65 Euros and cancelled the pre-auth and there is nothing else from their side.
Hi @Sekharbabu ,
A callback has been arranged from the bank. They will reach out to you shortly to address your concerns and provide assistance. Please keep your phone available to ensure you don’t miss their call. If you have any further questions or need additional help in the meantime, feel free to let us know. Thank you for your patience and understanding.
Thanks
Hi @Jumain_Qureshi ,
Saw your message and i have a missed call.
May be its from the bank i am not sure.
Can you arrange for another call please
Hi @Sekharbabu ,
We kindly request that you wait for some time. You should receive another callback shortly. Thank you for your patience.
Thanks
Hi @Jumain_Qureshi
I got the call from the bank and they have raised a case from their side as well.
The case number is CS1298133.
Hi @Sekharbabu ,
Sounds good! I kindly request that you follow up with the bank using the ticket reference number they have provided.
Thanks
They also asked me to follow up with DCB bank. I went to local DCB branch in Mohali . They told me that Niyo will sort out this.
I again complained/mailed to Niyo and they have give me - ticket number as 2302138. More than 26 days have passed and refund is not granted yet. Please trace it.
Thanks
Apologies for the inconvenienced caused.
Thank you for providing the ticket reference number. I will highlight this issue and work on it as a high priority to ensure it is resolved at the earliest possible time.
Thanks
1 Like
my problem is solved … It took 28 days for refund to credit into my account…
1 Like
Hi @B_M_Setia ,
I understand that your problem has been resolved, and I apologize for the delay. Some banks have specific procedures for processing refunds, which can take longer than expected. It is never in our best interest to keep our users waiting, and we appreciate your patience throughout this process. If you have any further concerns or need assistance, please feel free to reach out. Thank you for your understanding.
Many Thanks
Same is the case with me.
Please reply. As nobody is paying interest on the amount blocked for month
Hi @Viralshah100,
Welcome to the Niyo Community! 
We request that you reach out to the DCB bank on 040 68157777 and 022 68997777 (8:30 am to 8:30 pm) or write to them at “customercare@dcbbank.com” for further assistance.
Thank you!!
Hi team,
So I was filling petrol via one of the self service petrol stations in Italy
So in Italy usually you put your card and the maximum amount to fill the petrol shows up to
103 euros and then you put your pin and take your card out and then you fill the petrol, so if you fill less than 103 euros the amount should be debited back to my account
I only filled till around 20-25 euros
Below I have attached the screen shot of the transaction I am talking about.
Please let me know when will I get the remaining amount debited back to my account
I have already mailed this to you but your team says that we will respond by December
I am also facing the same issue I have attached the screenshot of the transaction below. I got this sms how can you take more than a month to resolve this issue?
Pls note the ref no. for your interaction is CS1464970. Further update will be provided by 06-Dec-2024. For clarification please contact DCB Customer Care. Thank you.
Welcome to the Niyo Community!
We regret the inconvenience caused to you. Kindly allow us an oppurtunity to have this checked and assist you further. Rest assured, we’re here to assist you every step of the way.
Thank you for your patience and understanding!
