Welcome to the Niyo Community! 
Thank you for your valuable time on the call. As discussed I’ll be reaching out to you via DM to gather more details. Rest assured, I will escalate this matter to the concerned team to ensure it is resolved swiftly.Appreciate your cooperation and understanding in this matter.
@Srishti_Bhandari, thank you for providing the error screenshot. We appreciate your prompt response!
We will escalate this to the concerned team for further investigation and will keep you updated as soon as we receive any information.
We truly appreciate your patience and cooperation as we work to resolve this matter.
Hey @Shubhmehta
We appreciate your time over the call. As discussed, we would like to inform you that we have highlighted the issue to the bank and we shall keep you informed of any further developments.
Thank you for your patience and understanding in this regard! 
A post was merged into an existing topic: Refund of Pre-authorised blocked amount not received even after 35 days. DCB bank niyo debit card
I had travelled to US last week with the NIYO Global DCB card. I stayed at a hotel and while checking out I did the payment with the niyo card. While the amount was debited frok my account, it did not reflect at the hotel’s end and showed “comm.error”. I called the customer care, but they were of no help as it was 12 am in India. I have mailed the customer care, raised the complaint, but I dont have any clue when I would get my money back. I have also contacted the hotel regarding this and they havent recieved any amount.
Welcome to the Niyo Community!
We’re sorry to hear about the trouble you faced during checkout. Not to worry, we’re here to make this right, and we appreciate your patience with us. Please allow us some time to review this thoroughly and assist you further.
Appreciate your response. However its been more than 10 days to this thing and the amount is huge!! Please see to it! 
We completely understand your concern and are here to help. Rest assured, we’ll be reaching out shortly to assist you further!
Thank you for your time on the call! 
As we discussed, to investigate further, we’ll need a screenshot of the transaction status. Please send it to us via DM. Here’s how:
.
, and then click “Send Message.”Alternatively, you can email us at global.escalation@goniyo.com and share your ticket number. If you have an existing ticket, please provide the ticket number here, and we’ll follow up on it.
We appreciate your patience and are here to help!
Hi,
I am unable to find the “Message” icon on my profile.
COuld you help?
Hi Akash!
As discussed, I didn’t get any mail from Niyo or a call from you after the escalation. I submitted a duly signed dispute form, too.
Can you please update me?
Thank you for sharing the screenshots! We’ve highlighted the issue to the bank and are actively following up on it 
. We’ll keep you updated with any developments along the way.
Thanks again for your patience!
Hi Sai,
Thank you for your time on the call. As discussed, we have received the requested information and the duly signed dispute form associated with the ticket you raised. We will escalate this to the concerned team for review and will get back to you with an update as soon as possible.
We appreciate your patience and cooperation.
56000rs stuck in transaction reversal
I had used my Equitas niyo debit card for security deposits in Spain. There were 3 such transactions which were reversed. It’s been 31 days since transaction 1 (on 29th September). I had dropped an email earlier but I got a reply saying wait till T+31 days. Now I don’t know if it’s 31 business days or 31 days. But I need help in resolving this. It’s a large sum of money stuck for over a month now
Hey @NIYOCOMM20241022Q8SY ,
Greetings of the day.
We understand your request to close your account. Please be informed that the account closures require physical verification, so you need to visit the nearest DCB branch to complete the process.
Alternatively, you can email customercare@dcbbank.com and the support team will assist you promptly. We’re here to support you every step of the way and are committed to ensuring a smooth resolution.
Hey @Parag17 ,
Welcome to the Niyo Community!
We deeply regret the hassle you’ve encountered. We would like to clarify that the T+31 timeline refers to 31 business days, not calendar days. Completing this reversal process is purely managed on the bank’s end, and unfortunately, it’s beyond our direct control.
Alternatively, we see that you’ve raised your request with us and our team has forwarded the request to the bank to expedite your concern.
We understand how challenging this delay must be, especially for a significant amount but please be assured that the reversal will be completed on or before the promised timeframe.
Thank you for your patience & understanding in this regards.
Hi Ilaham, thanks for your comforting words. Is there a way to be sure that reversal process is initiated/ accepted by both banks? Like I just want to be sure that everything else is in place and I just need to wait 31 business days
Hey @Parag17 ,
Greetings of the day.
Thank you for your time on the call. As discussed, please note that the reversal process is solely managed by the bank. According to the bank’s communication, it appears the merchant has claimed the amount. While the merchant has later reversed the charges, to prevent any future claims on this amount by the same merchant, we request a written confirmation from the merchant.
This will serve as a safeguard and help avoid any further discrepancies. Please let us know if there’s anything else we can assist you with, and we appreciate your understanding and cooperation in this matter.
Thank you Ilaham for explaining the process in detail and guiding me. Let me take it up with merchant and Equitas
