Thanks saraswathi. I got my refund a while back
Thank you for the confirmation. Should you face any issues in the future, do reach us via the live chat feature in the app or write to us at “global@goniyo.com”. We’ll be happy to assist you further.
Thank you!!
Hi
I transacted around 300 us dollars from my NIYO global card to pay for my application fee at Weill cornell University as an international visiting medical student. However, the amount was deducted from my card but not showing any transaction on my student account.
Please resolve my issue
Hey @Shubhmehta
Welcome to the Niyo Community! 
We regret the inconvenience caused to you. Kindly allow us an oppurtunity to have this checked and assist you further.
Thank you for your patience!
Hey @Ramesh.S.Bhavi
Thank you for taking the time to speak with us! 
As discussed, we’re pleased to inform you that the FD amount was successfully credited to your account on 23-10-2024. We truly appreciate your patience throughout the process and are committed to making sure your journey with us is smooth and seamless going forward.
If you need any further assistance, we’re just a message away!
I have received the money. The problem has resolved. Thanks to the team for following up
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Hey @Ramesh.S.Bhavi
Thank you for confirming If you need any further assistance, please don’t hesitate to reach out to our live chat support team or drop us an email at global@goniyo.com. We’re here to help.
Thank you!
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Tried using the dcb card on skrill for international transaction using skrill and I have already activated international transactions on the card. Still after providing the otp on skrill it said ‘declined by bank’ please help me on the same.
We understand that you’re experiencing issues using your DCB card for international transactions on Skrill. Although you have activated international transactions, please note that integrating the Niyo DCB Forex Debit Card with digital wallet apps may not be fully supported.
For further assistance, we recommend reaching out to DCB Bank’s customer support at customercare@dcbbank.com. They will be able to provide more specific guidance regarding your transaction.
Thank you for your understanding
Forget about support. First of all your niyo whatsapp bot is always busy coz you all have surge in queries for 5 hours a day. And looks like everyone on the team is clueless about whats allowed and whats not. Before opening the account itself, i had asked that if the card will work fine on paypal, wise etc and i was assured that yes it will work fine. Cut to yesterday, when I tried using the card on skrill, it didnt work. Niyo support being unavailable as always. Called dcb bank, they told me that skrill is restricted to use. After hrs of asking the chatbot to talk to an expert finally someone was available. Told the issue, the person was clueless saying it should work, then said this is not my department let me connect you to another person another person came, i told the issue they were like, let me transfer to other dept, after 3 transfers and telling my issue for the 4rth time again the person was like it should work, told them that dcb told its restricted, that made their gears work and admit that yes its restricted to use. I had tried my best to ask on this community about international payments on wise and paypal and i was assured they would work. Considering it doesnt work, while the support is trash, no one knows a thing, and even if they do who knows its correct or not. Horrible experience niyo. I’ll get this account closed and it wont even be a week since I have opened it. Disappointed but not surprised.
Hey @NIYOCOMM20241022Q8SY ,
Greetings of the day.
We deeply regret for the confusion and distress you’ve experienced in attempting to use your Niyo DCB card on international platforms. To clarify, our Niyo DCB card does indeed support transactions through PayPal and Wise for international payments, as these gateways align with banking policies.
Regarding Skrill, its also one of the payment gateway & you’re it is currently restricted from transacting due to specific banking regulations beyond our control, which is why transactions via Skrill did not go through. We understand that our support response time has impacted your experience, and we’re actively working on the availability and ensuring that our team is fully informed to provide accurate information upfront.
Your feedback is invaluable as we strive to enhance our service and communication. We hope this clarifies the issue, and we remain committed to resolving any further questions or concerns you might have.
If that is the case, please close my account immediately. Please help me with the process for the same.
I own a Niyo Global credit card, and while I was in possession of the physical card, my account was operated by a fraudster. On July 16, 2024, an OTP was generated around 4:30 AM, and my account was debited with 8,407.3 INR. Additionally, another OTP was generated on July 18, 2024, at 10:54 PM for a transaction of 2,359.35 INR, but I had already changed the password and blocked the credit card, so the transaction was not completed.
What kind of security measures are in place for the credit card? I request a positive resolution to this issue and the return of my hard-earned money.
Hi @Divyanshu_Raval,
Welcome to the Niyo Community! 
I understand your concern regarding the unauthorized transactions on your Niyo Global credit card. We take the security of our users very seriously and have measures in place to protect your account.
Regarding your case, our team has already responded to your query through ticket id#2381926. Please follow the steps provided in the response and update the same ticket with any additional information required. Our team will promptly investigate and assist you further.
Thank you for your patience and cooperation in resolving this matter.
This happened with me also, 4 fraudulent transactions within an hour.
I got OTPs on my email, and somehow the transactions went through even without my intervention.
Hello @Sharath_Nair
Welcome to the Niyo Community!
We’re sorry to hear about the unauthorized transactions, and we want to assure you that we’re here to help. As a precaution, please block your card immediately. Then, kindly reach out to us at global.escalation@goniyo.com from your registered email address so we can escalate this with the bank team.
Rest assured, your funds are safe, and we will do our utmost to resolve this issue for you as quickly as possible. Thank you for your understanding.
I just went through something very similar. Yesterday at 1AM my card was used to transact at dhgate.com. I received no OTP but the txns went through on my Niyo Global credit card. I called the customer care as soon as I saw those 3 transactions.
3 transactions worth 16.5k cumulative. I need immediate help. I spoke to customer care and he was of no help. He suggested I wait for team to respond. So far Niyo hasn’t responded to my mails.
Hello @ShubhakarB
Welcome to the Niyo Community!
Thank you so much for taking the time to speak with me today. We’re truly sorry to hear about your experience. 
It’s incredibly frustrating to see unauthorized transactions, especially when an OTP wasn’t provided. I completely understand how urgent this is for you, and I’m here to help get this sorted out. 
Please rest assured that I’ll escalate your issue immediately to ensure it receives the attention it deserves. We’ll be reaching out to SBM Bank to investigate this matter further, and we’re committed to resolving it as quickly as possible.
I also noticed that you have a complaint under ticket #2586807. We will prioritize this and ensure follow-up actions are taken. Thank you for your patience during this time—we truly appreciate it.
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Hi,
I am trying to make a transaction with DCB bank niyo global card, on international e commerce, i have unlocked the channel international payment channel, have sufficient account balance as well limit, making transaction in local currency, still there’s an error of payment authorisation failed on the card
I have raised a concern on WhatsApp chat. no response for an hour and on customer call the response and behaviour of representative is really disappointing and unacceptable they don’t understand the issue nor give any solution, just keeping the call on hold or mute for 15 to 30 minutes.
this is an really important transaction need to be done today, and there is no point of using this card if it is not making transaction on international e-commerce website,
kindly help me in this matter and resolve it asap.
