I’m right now out of India so can you contact me on my WhatsApp @Akash-deep
Can you contact me on my WhatsApp number
Bcoz I’m right now out of India
Hello @Akash-deep @Wasim_Al_Basha
Hello @Kalal_Bhavesh,
We tried reaching out to you on WhatsApp, but it seems like your internet connection might be off 
. Could you please let us know a convenient time when we can reconnect? We’re here to assist you whenever you’re ready 
.
Thank you so much for your patience and understanding! 
I am facing the same when will I get the refund. Its been more than 2 days since the refund has been issued. My ticket number is 2561413. I have mailed the niyo also but did not got any reply. Do niyo only has bots for their customer care. Just always gets auto-generated responses.
Hello @Tushar_Vimal
Welcome to the Niyo Community! 
Allow us a window to connect and assist ahead.
We attempted to reach you by phone, but it went unanswered. Could you please send us a direct message with the transaction screenshot and the refund confirmation from Amazon? This will help us escalate the issue to the bank team and prioritize it. If you’ve already contacted the bank, please share the service request number as well. Thank you!
Here’s how:
-
Click on my profile icon.
-
Click on “MESSAGE”.
-
Type your details in the message body and click “Send Message”.
Alternatively, you can send the details to global.escalation@goniyo.com from your registered email ID.
Yes I can send the transaction screenshot and refund confir.ation from amazon where should i share it ?
Kindly share it via DM.
Here’s how:
- Click on my profile icon.
- Click on “MESSAGE”.
- Type your details in the message body and click “Send Message”.
Alternatively, you can send the details to global.escalation@goniyo.com from your registered email ID.
No Message option is showing on the profile icon.
You can reach me through my phone now.
Tushar, we tried reaching out again but couldn’t connect. Could you please send us the information requested in ticket 2561413 via email? This will help us escalate the issue to the bank team as a priority. Thank you!
Hey Tushar! Thank you for your time on the call. In light of what was discussed, we see that the refund has been successfully credited to your account. 
We make sure that such instances do not repeat. We work in the best interest of our users and their well-being. Please confirm with us on the same, and feel free to reach us for further support. 
The problem is solved. I got my refund.
1 Like
Hey @Tushar_Vimal,
Thank you for the confirmation. Feel free to reach us via live chat feature in the app or write to us at global.escalation@goniyo.com for any further assistance. We’re happy to help you.
Thank you!!
Thank you for your time on the call! As discussed, we’re happy to inform you that the refund has been successfully credited to your account. 
We truly appreciate your continued patience throughout this process.
If you need any further assistance, feel free to reach out—we’re always here to help!
Hi @NGB,
Thank you for your time on the call! Following our discussion, we’re glad to hear that the refund has been successfully credited back to your account. We truly appreciate your patience and cooperation throughout this process!
If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We’re always here for you!
Have a wonderful weekend!
Hi Aarjav, we tried reaching you by phone, but it seems we missed you. I’m happy to let you know that your refund of INR 4,933.60 has been successfully credited to your account on 07-10-2024 at 07:12:17 PM from the merchant AMAZON MKTPLACE PMTS (Amzn.com/billUS).
Could you please check and confirm here when you get a chance? If you need any further assistance, just let us know—we’re here for you!
1 Like
Thanks saraswathi. I got my refund a while back
Thank you for confirming! We truly appreciate your patience throughout this process. If you need any further assistance, please don’t hesitate to reach out — we’re here to help. 
