Niyo team, Awaiting response. Can you please respond and resolve
Hi @Anurag2303,
Welcome to the Niyo Community! 
We apologize for the inconvenience regarding your refund. We understand the importance of this matter.
Please allow us some time to check with the concerned team for review, and we’ll ensure you receive an update as soon as possible.
Thank you for your patience and cooperation!
Where is the update? on the issue. Please stop goofing around and resolve the issue. I still didn’t get my money.
Hey @Ramesh.S.Bhavi
We regret the delay and understand your distress. Kindly allow us an oppurtunity to connect with you for further assistance.
Thank you!
Can you atleast cancel the FD request and and let the FD deposit run as usual. So that I can atleast use the credit card. Is it possible to do that.
Hey @Ramesh.S.Bhavi
We tried reaching out but couldn’t connect. We’re really sorry for the delay you’re facing, and we completely understand how concerning this must be. Please know that we’re treating this with the highest priority and closely monitoring the situation. We’re working hard to get it resolved as quickly as possible. We’ll keep you updated on the progress and ensure everything is sorted soon. Rest assured, your funds are safe.
Thank you!
I have raised a ticket on the transaction that I have done a transaction of $201.92 on 17th September. Out of which $100 is a security deposit.
I was told that the amount is release from hotel end but not credited to my account. It has already been 25 days and no update yet. Attached whatsapp conversation with support ans email from hotel conformation of releasing funds.
I have also raised a request with DCB bank but no response from their end as well.
The strat email.pdf (89.9 KB)
Hi @NIYOCOMM20241013SB0M
Welcome to the Niyo Community! 
We appreciate your patience and want to assure you that we take your concerns seriously. We’re escalating this matter to our bank team as a priority and will keep you informed as soon as we receive any updates.
Please rest assured that your funds are safe.
Thank you for taking the time to speak with me, Siva. As we discussed, the expected resolution date for your refund request is November 5. We’ve also shared the details with the DCB Bank team to help expedite the process.
Please rest assured that we will keep you updated on any developments. Thank you for your patience. 
Hi,
This is still not yet resolved and I have not received any communication from bank even after branch visit. Please look into it.
Hey @Soumya_Manna ,
Greetings of the day,
We certainly understand your concern, especially after your visit to the branch. Please rest assured that we have initiated a request from our end on your behalf, and we will actively follow up with the bank.
We appreciate your patience and will keep you updated on the progress. Should you need any further assistance in the meantime, please don’t hesitate to let us know.
Hi @Anurag2303,
Thank you so much for your time on the call! We’re really happy to hear that you received your refund on October 11. Your satisfaction is important to us, so if everything looks good on your end, please let us know that the issue is resolved.
If you have any further questions or need assistance, don’t hesitate to reach out—we’re always here for you!
Refund of pre authorised blocked amount of INR 1 lac + isnot recieved its been more than 15 days, i have been followi g up on whtsapp, emailbut not getting any satisfactiory response, feeling cheated
Hi @NGB,
Welcome to the Niyo Community!
We’re sorry to hear about the delay in processing your refund for the pre-authorized blocked amount. We understand how challenging this situation can be, and we want you to know that we’re here to support you every step of the way.
I’ll be reaching out to you via DM to gather more details. Rest assured, I will escalate this matter to the concerned team to ensure it is resolved swiftly. We greatly appreciate your cooperation and understanding in this matter.
I am presently in Turkey. My Niyo DCB debit card is working perfectly well at ATMs and at PoS - however it is not working for online transactions though even international on line transaction has been set in the settings
Hi @NIYOCOMM20241006CK5T
Welcome to the Niyo Community! 
We tried connecting on a call with you but it went unanswered. Could you please share with us the error screenshot you are getting while doing the transaction via DM. Here’s how:
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Click on my profile icon.
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Click on “MESSAGE”.
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Type your details in the message body and click “Send Message”.
Alternatively, you can write to us at global.escalation@goniyo.com Please share your ticket number in your reply here, or if you already have a ticket number, let us know. We’ll look into it. Appreciate your patience in the meantime!
Hey Krishnan! Thank you for your time on the call. I’m glad to hear that the issue with your online transactions has been resolved! We’ll do our best to ensure this doesn’t happen again, as we always prioritize our users’ needs.
Please let us know if everything’s good on your end, and don’t hesitate to reach out if you need any further support!
I have 7320 rupees in my dcb account but I unable to transfer it show me insufficient balance
Hi @Kalal_Bhavesh,
Welcome to the Niyo Community!
We’re sorry to hear about the hassle. Allow us to have this checked and we’ll assist further.
Appreciate your patience!!
Hello @Kalal_Bhavesh
We tried reaching you at your registered number (73*******09), but it seems the calls didn’t go through 
. We truly want to assist you as quickly as possible!
Could you kindly share an alternate number with us via DM so we can connect and help you further? 
Thank you for your understanding, and we’re here for you! 
