Thank you for your time on the call, @Nirmal_Saklani. As discussed, you can visit any nearby DCB branch to complete the onboarding process using your new number. Once your account is created, feel free to reach out to us—we’ll help update the number in our records. Appreciate your understanding and support!
im change a my phone number in my sbm account
Hey @Amanhkg
Welcome to the Niyo Community! 
We understand your concern regarding the mobile number update request. Kindly allow us some time to connect with you and assist you further.
Hey @Amanhkg
We tried reaching you but couldn’t connect. To update your registered mobile number with Niyo, please follow the steps below:
Step 1:
Ensure your mobile number/email is updated for all your linked bank accounts (**SBM / DCB **) associated with Niyo.
Step 2:
Once updated at the bank level, share the confirmation email you receive from the bank with us at 
global.escalation@goniyo.com and provide the ticket ID here. We’ll then proceed to update your details in the Niyo app.
Bank Contact Details:
SBM Bank
1800 209 9335
customercare@sbmbank.co.in
DCB Bank
customercare@dcbbank.com
022 6899 7777 / 040 6815 7777
(Please contact from your registered email ID or mobile number)
Once these steps are complete, we’ll ensure your details are updated swiftly.
I did this all attached the screenshot of the recharge invoice where ny new number is reflected but still niyo yeah isnt changing my old number
Hi @Simran_Gutal,
We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.
I’m going to change my number on bank level tomorrow after reviewing a confirmation mail from then if I sent that mail to Genito global team will they update my number so I can login my application again?you can please connect with me on my registered email if
Thank you for your time on the @Simran_Gutal. We will get this checked with the concerned team and get back to you with an update at the earliest. Appreciate your patience and understanding on this.
Hey @Simran_Gutal, thank you for sharing the email with us. Kindly allow us an oppurtunity to have this checked and assist you further.
Sure, @Simran_Gutal. Please allow us some time to get this checked and assist you further.
Hi @Simran_Gutal,
We tried reaching you on a call, but couldn’t get through. Could you please share the SR number (Service Request number) you received from DCB Bank when you raised the mobile number change request, so we can check with the bank team and assist you further?
Hello
They didn’t revert back to my requested mail
@Simran_Gutal, please allow us some time to get in touch with you and assist you further.
Hello
I saw that you tried to call me I’m sorry I’m a little busy today with the ganpati visarjan can you please contact me tomorrow
Regards
Hi @Simran_Gutal, no worries at all! We completely understand. We’ll reach out to you tomorrow. Meanwhile, could you please resend an email from your registered email ID to customercare@dcbbank.com ? If you receive an SR number, kindly share it with us so we can track it and assist you promptly.
Okay I will send them the mail again,
Will discuss things tomorrow then.
Hey @Simran_Gutal
We will connect with you shortly for further assistance and request your patience until then.
