Lost my mobile number

Support & Troubleshooting
1

I have lost my registered mobile number. Now I’m not login to the app without that mobile number. What should I do?

2

Dear Pradeep,

Here is the process for updating your phone number, depending on whether you currently have a bank account created through Niyo:

1. :white_check_mark: If You Have a Bank Account Created Through Niyo

To ensure a seamless update, please follow these two steps:

  • Update at the Bank: First, update your new phone number directly with the partner bank.

  • Notify Niyo: After updating with the bank, please notify us by sending an email to global@goniyo.com from your existing registered email ID. We will then process the necessary changes on our back end to enable your application login.

2. :cross_mark: If You Do Not Have a Bank Account Created Through Niyo

The process is simpler in this case:

  • Contact Support Directly: Please write an email to our support team at global@goniyo.com, providing your new phone number. Our team will update our records directly, allowing you to log in to the application.
3

Dear Niyo,

I just want to change the mobile number. That’s it.
I called the SBM BANK they said I have to change the mobile number first at Niyo global.

Thanks and regards,
Pradeep

4

Dear Pradeep,

Thank you for the update regarding SBM Bank. We understand you just need to change your mobile number.

Please note that for security and compliance, the mobile number in the Niyo application can only be updated after it has been successfully changed in the bank’s records (SBM Bank).

To proceed with your request:

  1. Update at the Bank: Please ensure your new mobile number is officially updated with SBM Bank first.

  2. Notify Niyo: Once the bank confirms the update, please send an email to global@goniyo.com from your existing registered email ID, providing us with your new number.

After receiving your email confirmation that the bank update is complete, we will make the necessary changes in the Niyo application so you can log in.

Thank you for your cooperation.

5

Dear Niyo,

Okay. Can you please tell me how can I change the number at SBM Bank?
Could you please guide me?

Thanks & Regards
Pradeep

6

Hi @Pradeep_Hiremath,

We understand that you’d like to update your registered mobile number, and we’re here to help you with the process.

For SBM Account:

If your account is with SBM Bank, please share the following documents so we can help update your number at the bank level:

  • A self-attested copy of your PAN card

  • A copy of your driving licence

Kindly email these documents to global@goniyo.com from your registered email ID. Once received, we’ll forward them to SBM Bank for processing.

If you have any questions or need further assistance, feel free to reach out.