Hey @Simran_Gutal
We understand your situation. You can simply write an email to DCB Bank at customercare@dcbbank.com and the bank will help update your mobile number online.
They are asking me to visit nearest dcb bank atm which is also not available
@Simran_Gutal, Please allow us some time to get this checked with the concerned team and get back to you with an update. Appreciate your patience and understanding on this.
Hello I update my mobile number in DCB niyo , i want to update in Niyo global app Please can you update my mobile number My old number is 746385**36 My new number is 737099**60
Hi @Rupesh_Kumar5,
Welcome to the Niyo Community! 
To update your mobile number in the Niyo Global app, we’ll need your consent via email from your registered email ID to “ global.escalation@goniyo.com “. Please mention your concern and attach a mobile number bill or invoice of your new number (in your name). Once we receive your email and document, we’ll update your mobile number in our records.
For reference:
Postpaid Users: Share a copy of your monthly bill showing the new number.
Prepaid Users: Share a copy of the payment invoice or receipt reflecting your new number.
Steps to download receipts from your network provider:
VI (Vodafone Idea): Open Menu → Select Receipt View → Download or save the receipt.
My Jio App: Click Jiocare (bottom) → Search Bills and Statement → Navigate to My Statement → Download the recent statement.
BSNL Self-Care App: Go to Bills & Payments → Payment History → Click Download to obtain the duplicate receipt.
Airtel: Click top left → Manage Accounts → Prepaid/Postpaid tab → Recharge Receipt → Go to Transaction History → Download the receipt.
Once we receive your consent and document, your mobile number will be updated, and you’ll be able to continue using the app without issues. We truly appreciate your patience and cooperation!
No any update about my mobile number update ,
I am already send the Bill of my new number and confirmation email of DCB BANK of mobile number update
But till now no any update
Hi @Rupesh_Kumar5, we tried reaching you on a call but couldn’t get through. Please note that your request has already been escalated to the concerned team to update your mobile number in our records. We’ll keep you posted as soon as we receive an update. We truly appreciate your patience and cooperation in this matter.
I am not in india right now that why my call is not reachable
Please update my mobile number
Hi @Rupesh_Kumar5,
Thank you for clarifying. We completely understand your concern. Upon checking, we see that you hold multiple accounts with us (SBM and DCB). To update your mobile number in our records, it’s mandatory to have it updated across all your accounts. We’ve already raised the request with SBM Bank to update their records. Once we receive confirmation from SBM Bank, we’ll initiate the update in our system as well.
We also noticed that you’ve shared your concern across multiple threads and DMs, which may cause confusion and delay. To avoid this, we’ll keep you updated on the primary thread itself so that all communication stays clear and streamlined. We’ll make sure to keep you posted as soon as we have any update from the team. We truly appreciate your patience and cooperation.
Hi @Rupesh_Kumar5,
We completely understand your concern. Upon checking, we see that you hold multiple accounts with us (SBM and DCB). To update your mobile number in our records, it’s mandatory to have it updated across all your accounts. We’ve already raised the request with SBM Bank to update their records. Once we receive confirmation from SBM Bank, we’ll initiate the update in our system as well.
We also noticed that you’ve shared your concern across multiple threads and DMs, which may cause confusion and delay. To avoid this, we’ll keep you updated on the primary thread itself so that all communication stays clear and streamlined. We’ll make sure to keep you posted as soon as we have any update from the team. We truly appreciate your patience and cooperation.
Sir any update about my new mobile number in SBM
Hey @Rupesh_Kumar5
We understand your concern. Please be assured that we’re working on the issue and will keep you informed once we receive an update from the bank. We kindly request your patience until then.
How much time will it take to update the number because I am trying to update the number since 4 days but the number has not been updated yet How much time will it take to update the number because I am trying to update the number since last 4 days but the number has not been updated till now? I am providing everything like confirmation email of DCB bank mobile change & bills of my new mobile with my name ,
@Rupesh_Kumar5, We completely understand how important this is for you. The mobile number update request is still with the bank, and unfortunately, it is taking a little longer than expected. Please be assured that we’re actively following up and will notify you immediately once the update is successful. We truly appreciate your patience in the meantime.
Hello sir any updates?
Hi @Rupesh_Kumar5,
Thanks for following up. We’ve checked with SBM Bank and found that your KYC is still pending. You’ll need to complete your KYC to get your account activated first, after which we can proceed with your mobile number change request. Please note that the re-KYC process can only be completed while you’re in India. Once that’s done, we’ll be able to help you smoothly with the next steps. Looking forward to your confirmation once the KYC is completed so we can take it ahead for you.
How to do eKYC because my global Bank app is not working
You can contact me, my mobile number is available
@Rupesh_Kumar5, you can complete your Re-KYC using any of the following options:
Option 1: Check for a Re-KYC notification banner on the Niyo app. If available, follow the steps to complete the process.
Option 2: If the banner isn’t visible or you face issues accessing it, you can use the Re-KYC deep link on your phone:
https://www.goniyo.com/oa/sbm/savings/re-vkyc
Option 3: If the app or mobile deep link still doesn’t work, you can complete Re-KYC on a laptop or desktop using SBM Bank’s direct link:
https://www.sbmbank.co.in/vkyc.php
Option 4: Visit the nearest SBM Bank branch to complete Re-KYC in person:
https://www.sbmbank.co.in/aboutus/our-branches.php
Please note that you need to be in India to complete the KYC. If you face any issues while following these steps, please don’t hesitate to reach out and we’ll assist you further.
