Registered mobile number change/update!

Support & Troubleshooting
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1

How to change my registered mobile no.

2 Likes
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Mobile Number change old 9446755237 New No 9447512334 Nishad K M Kunnel House Edathala Po Kunjattukara Aluva Ernakulam Kerala

3

Change mobile number please

4

Change my mobile
number

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Mobile Number change old 9315000460 my new number 8920223346 sonu singh

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Hi @BHARGAV_BHATT @NISHAD_K.M_NISHAD @Anam_Ansari @Mohit_Choudhary1 ,

You can get in touch with our in-app team at global@goniyo.com or contact us at the provided phone number. Our team will assist you with the resolution.

Thanks

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My old mobile number 9643510173
My new mobile number
8882412033

8

Hey @Vijay_Gohel

Welcome to the Niyo Community! :raised_hands:

Currently, the NiyoX app does not support changing the registered mobile number.

We will inform you if this feature becomes available in the future. Thank you for your understanding.

9

Dear Niyo Support Team,

I am facing persistent issues in accessing my account.

I opened my Niyo bank account over two years ago while I was in India, and I initially had no issues using the application. However, during my travels abroad, I encountered a restriction that prevented me from using the app. Since then, I have lost access to my registered mobile number, which has further complicated the situation.

I have been in the UK for almost two years now, and I have found that many other users in the community are facing similar issues regarding the inability to update their mobile numbers. Despite raising these concerns in the community forums, it appears that the IT and support teams have been aware of this problem for over two years without a viable solution.

It is concerning that it takes such an extended period to address a fundamental issue that affects numerous customers. Many students and traveler’s, like myself, are at risk of losing their registered mobile numbers, and it is essential for an application like Niyo to have a robust system in place to handle these changes.

Furthermore, I have access to my email and receive transaction notifications, yet I am unable to receive OTPs via email to access my account. This situation has left my funds trapped, causing significant frustration and dissatisfaction.

I urge you to take my complaint seriously and provide a timely resolution. I would appreciate an update on this matter as soon as possible, as my funds are currently inaccessible and this has caused considerable inconvenience.

Thank you for your attention to this pressing issue. I look forward to your prompt response.

Best regards,

Sajid Nazer
Sajidnazer64@gmail.com

1 Like
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Hi @Sajid_Nazer,

Welcome to the Niyo Community! :hugs:

Thanks for reaching out and sharing your concerns with us! We completely understand how challenging it can be to face access issues with your account, especially when it involves your hard-earned funds.

Here’s some great news! :sparkles: We’ve introduced a new feature that makes it easier for you to update your registered mobile number. We’re committed to making this process as smooth as possible, and we’re here to support you through it!

To successfully update your mobile number, please follow these steps specifically for your SBM account:

Bank Level Update:

If you need to change your mobile number at the bank level, you’ll need to submit these documents:

  1. A self-attested copy of your PAN card.
  2. A copy of your driving license.

Please email these documents to global@goniyo.com from your registered email ID. Once we receive them, we will send them to our bank team to get your mobile number updated in their system.

App Level Update:

  1. For Postpaid Users: Please provide a copy of your monthly bill showing the new number registered in your name. :page_facing_up:
  2. For Prepaid Users: A copy of the payment invoice or receipt reflecting your new number is needed. :credit_card:

Once you have the necessary document, send it via email to global@goniyo.com from your registered email ID.

We know these processes can feel a bit cumbersome, but they are important for keeping your account secure. Once the verification is complete, we’ll make sure your mobile number and email are updated without delay.

We also want you to know that your concerns about the ongoing issues in our community forums haven’t gone unnoticed. We’re actively working to improve our support systems to enhance the overall experience for everyone, and we truly appreciate your patience as we make these enhancements. :pray:

Keep us updated on your progress, and feel free to reach out if you have any questions or need assistance. We’re excited to help you regain access to your account! :blush:

Thanks for your understanding, and we look forward to resolving this for you soon! :star2:

1 Like
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Dear Team,
I’m also facing the same issues of updating the mobile no. as well as the correspondence address.
As u said, to update mobile no. We have to provide self attested pan and driving license. But, I don’t have a license in such case what should i provide to the bank.
Plz respond as soon possible.
Best Regards,

Shalu Gautam

12

Hey @Shalu_Gautam ,

Welcome to the Niyo Community! :raised_hands:

We certainly understand your concern regarding the requirement for a driving license to update your mobile number and correspondence address.

If you do not possess a driving license, we encourage you to please feel free and contact the bank at the toll-free number 1800 209 9335 or 1800 1033 817. Alternatively, you can email us at “customercare@sbmbank.co.in” to identify alternative documents you can provide for your request.

We’re here to support you every step of the way and are committed to ensuring a smooth resolution.

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This is my old number…62xxxxxx81And I want to update this number in my account, please do it quickly…79xxxxxx08 @goniyo

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Hey @Fahad_Anwar,

Welcome to the Niyo Community! :raised_hands:

Upon checking, we see that you have an account with Equitas Bank on the NiyoX app. We understand the importance of having your updated mobile number linked, but at the moment, we’re unable to process this change. :pray:

Your feedback means a lot to us, and we’re actively working on adding this feature! As soon as it’s available, we’ll make sure to keep all our customers informed. :calling::sparkles:

Thank you for your patience and understanding! :blue_heart: If there’s anything else we can assist you with, please feel free to reach out.

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Can I change my mobile number in my bank account

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Hey @Sazid_khan_Bara,

Welcome to the Niyo Community! :raised_hands:

:blue_heart: We truly understand your concern and appreciate you reaching out! :pray: :no_entry_sign: At the moment, we’re unable to accommodate your request to change your mobile number.

:envelope_with_arrow: However, your feedback is valuable to us, and we’ll make sure to keep you informed as soon as this feature becomes available.

Thank you for your patience and understanding! :star2: We’re here to assist you anytime. :blush:

17

I have updated my Mobile number through Branch DCB Bank, how much time will it take to update the mobile number in NiyoX application.

1 Like
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Hi @Chinmay_Awade

Welcome to the Niyo Community! :raised_hands:

Allow us a window to review your concern and provide the needed assistance.

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Chinmay, we attempted to contact you on your registered number (942xxxx609), but the calls didn’t go through. Kindly DM us your active number along with the confirmation email or SMS from DCB Bank verifying that your new number has been updated in their records. This will help us proceed with your request.

Here’s how:


Click on my profile icon.
Click on “MESSAGE”.
Type your details in the message body.
Upload any screenshots by clicking on the upload icon, and then click “Send Message”.


Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.


Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.


And don’t forget to explore the Travel with Niyo category for even more travel content!


We’re always here if you need anything. :blush:

20

Thank you for joining the call, Chinmay. As discussed, your new number has been updated in the Niyo records :handshake:.

We recommend reinstalling the app and trying to log in. Please confirm once it’s done. If you need any further assistance, feel free to let us know. You can always count on us! :raised_hands: