How to change my registered mobile number in niyo
Welcome to our Niyo Community!
Currently, we don’t have the option to update your mobile number. But, it’s in the pipeline of our plethora of enhancements. Stay tuned for updates.
Gracias,
Ranjith
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It’s been 6 months you guys said we are looking on changing phone number still we can’t change
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Hey @Sai_Kumar_Yangala! Regret the inconvenience. We are sorry to let you know that the mobile number update facility may not go live in the near future. For convenience, we are sending the transaction-related OTPs to the registered email.
Regards,
So that means a student has to carry and maintain the same SIM abroad for the duration of study and cannot change the number associated with the Niyo account? Any alternative?
Hey @D_C! Welcome to Niyo Community!
As we do not have the facility to update the mobile number as of now, we recommend you to have your registered mobile number active during your abroad visit.
Kindly note, that you’ll be receiving transactional-related OTPs on your registered email. To OTPs related to the app will be sent to the registered mobile number only.
Regards,
Hey, now I am in US, I don’t have a registered mobile number. now how to access my niyo global app>>>>
Hey, @SANJU_Hadiyal Welcome to Niyo Community!
Currently, we do not have the facility to update the mobile number. To log in to the app, the OTP will be sent only to the registered mobile number. We are working to facilitate the OTP via email. However, this will take some more time.
Hey @Krishna19 ,
Welcome to the Niyo Community! 
Upon reviewing your account, we see that you have already raised a ticket (ID: #2560931). Our team has provided an update on this matter, which has been sent to you via email. We kindly request you to check your inbox for the detailed information regarding your concern.
If you have any further queries or require additional assistance, please do not hesitate to connect with us. We will be happy to help you.
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change-my-mobile-number-old-number-7737142727-my-new-mobile-number-9587185280/321024
Hello @Vinod_Kumar10
Welcome to the Niyo Community!
Currently, the option to change the registered mobile number for NiyoX accounts is not available. We understand that this feature would be helpful, and we appreciate your feedback on this matter. Rest assured, we are continuously working on improving our services and will keep you informed once the feature is introduced.
Appreciate your understanding.
Please change my mobile my old number 9************1 change new mobile number
78 ******61 please
Thank you for reaching out. We’ve reviewed your concern and see that you have already raised a ticket (ID: #2560931) with us. Our team has provided an update on this matter, which has been sent to your email. Please check your inbox for detailed information regarding your concern.
If you have any further questions or need additional assistance, don’t hesitate to connect with our live in-app chat team via the app. Thank you for your understanding.
Hey @Krishna12
We tried reaching out but couldn’t connect. 
To proceed with updating your mobile number, we kindly request you to submit a bill copy or invoice (prepaid or postpaid) that clearly shows the new number registered in your name. 
Please feel free to share the requested documents over the ticket ID # 2560931
Once we receive the document, we’ll promptly process your mobile update request.
If you need any further assistance, feel free to reach out—we’re here to help! 
I changed my phone and now I cannot log in to Niyo app. I am using the same phone number but whenever I try to login I am getting a cancelled message. I tried with e mail ID, Apple ID but the problem is the same. Please help
Hey @Arnab_Ganguly ,
Welcome to the Niyo Community!
We deeply regret the hassle you’ve experienced while trying to log into the Niyo Money app. As discussed, this issue is due to some exciting upgrades and enhancements we’re implementing to improve your experience. 
To resolve this quickly, could you please reach out to our team at care@niyomoney.com? 
We’re here to help and ensure you’re back in the app without any hassle.
Thank you so much for your patience 
, and we look forward to having you back in no time! 
Support was prompt in calling me and telling me that an app update is taking place and login is possible on the web site.
My request is to update contact details in the Mobile app also
Hey @Arnab_Ganguly ,
Greetings of the day.
We’re glad to hear that we could efficiently assisted you with your concern. We certainly understand the importance of your suggestion to include contact updates within the mobile app has been duly noted.
We’re always looking to improve user experience, and your insights help us in that mission.
My mobile number has changed, and I can’t access the Niyo app.
