Unable to login to my account. Always says server down its been more than a week and the app is really basic it does not function earlier it shows error with account creation the team is not working each and every day is important if you claim to provide service online you shall be able to stand on your words using this app is just waste of time. If possible resolve issue.
Hi @foram_bhavsar,
Welcome to the Niyo Community!
Firstly, we’re delighted and immensely thankful to you for agreeing to be our first adopters and beta users. Your trust in us has given us the confidence to build a robust product that we hope will transform lives of Indians travelling abroad.
Feedback about the product has been pouring in and we’re putting our best foot forward to fix every loophole that has been pointed out before we roll Niyo Global by SBM out in the market.
While we’re at it, we have a small request for users in the pre-onboarding stage -
Please write to us at onb-global@goniyo.com with your concerns + registered mobile number + screenshots so we don’t miss out on any of the queries and resolve them on priority.
This will also help us track the queries better.
Thanks in advance!
Hi,
@Bansari
Can you please help resolve the login issue for me on the niyo global app.?
Its just too disappointing that it doesn’t logging when you need it the most.
I’ve got to do my basic transfers and I’m stuck because the app just doesn’t seem to login since past 2/4 hrs.
Kindly help in fixing this at the earliest.
I’ve sent you the details on your email
onb-global@goniyo.com with Registered Mobile no. And screenshots.
Help with this Asap.
And kindly let me know over the email once done.
Thank you!
Hey @daksh_thakkar! Welcome to Niyo Community!
We hope our email team was able to help you with the app login issues. For any further assistance, feel free to connect with us and we are happy to help you.
Regards,
Hi, I’ve recently changed my Indian number and got a German SIM. I’ve been locked out of my niyo app and can’t reset my passcode since im not using my Indian number now. Why am I not getting a resent passcose email ? Initially i was getting mails for all app related issues and banking updates, but now im not. Can anyone please explain this and help me out with my problem?
Hello @azaan_syed,
Welcome to the Niyo Community! 
We’re sorry to hear about your experience. Allow us to get in connect with you and assist further.
I was hoping to get a solution here… Also I think you already have my email ID ?
Hey Azaan!
We have DMed you asking for the details. Do drop us with your contact number so that we can connect with you right away and assist you further.
Hi, I don’t want my number to be on the forum. Please let me know if I send my number here, it won’t be visible to the public
Hey @azaan_syed
No worries—your message here will be private! You can simply reply to the DM we’ve already sent you, or if you prefer, follow these steps to send a new one:
- Tap on my profile icon.
- Select “MESSAGE.”
- Enter your details, attach any screenshots by tapping the upload icon, and then hit “Send Message.”
Alternatively, you’re welcome to email us at global.escalation@goniyo.com with your ticket number. If there’s an existing ticket, just share the number here, and we’ll follow up. Thanks for your patience! 
+49 174 2567950 - My German number. I also don’t really understand why you can’t tell me how to unlock my niyo app via email, but anyway sharing my number.
Hey @azaan_syed
Thank you for sharing the requsted details. Kindly allow us an oppurtunity to connect with you and assist you further.
Thank you for your patience and understanding!
Hey @azaan_syed
Here’s a step-by-step guide to help you log in without access to your registered mobile number. Let’s get you back in! 
- First, please uninstall and reinstall the app.
- After reinstalling, open the app and enter your mobile number to trigger an OTP. You’ll see an option for “More ways to log in” – select that option.
- Choose “App Login Resolution Guide” and follow the prompts.
- Enter your PAN details and passcode when prompted.
- If you’ve forgotten your passcode, no worries! Simply tap “Forgot Passcode” after entering your PAN details.
- You’ll be directed to the passcode reset page for verification, where you can click on “Reset Passcode”.
- Now, create a new passcode and try logging in. This should get you back on track!
If you need any further assistance, feel free to reach out. We’re here to help!
Hello, my app is not getting logged in
OTP is being generated however I’m not able to receive the OTP. The no. Is +91 891 and the mail is r***7@gmail.com.
I’m facing this problem since 5 days and it’s the same
Hey @Raqshan_Amina
Welcome to the Niyo Community!
We regret the inconvenience caused to you. Kindly allow us an oppurtunity to have this checked and connect with you for further assistance.
Thank you for your patience and understanding in this regard.
Hey @Raqshan_Amina
We tried reaching you but unfortunately couldn’t connect. Could you please clear your SMS inbox and try logging in again? If you still don’t receive an OTP, we kindly ask you to DM us a screen recording of the issue. This will help us investigate thoroughly and assist you better. Here’s how to send it via DM:
- Click on your profile icon.
- Click on “MESSAGE.”
- Type your details in the message body.
- Upload any screenshots by clicking on the upload icon, then click “Send Message.”
Alternatively, you can email us at global.escalation@goniyo.com and share your ticket number. If you already have an existing ticket, please provide that number here, and we’ll follow up on it.
Thank you for your patience! We’re here to help😊!
Hi Team,
I tried contacting multiple times over email but no correct resolution provided by team . My Ticket # 2585312 showing Resolved without any solution.
Still I am unable to get OTP over mail.kindly look into this
Hello @Yashiiii,
Welcome to the Niyo Community!
We’re truly sorry to hear about the hassle you’re facing. 
Upon checking, we see that our team has replied to your ticket #2585312, asking if you could kindly share a screen recording of the issue.
This will really help us investigate further and resolve things swiftly for you! 
Thank you for your cooperation and patience—we’re here to make things right for you! 
