Hi, I created the account recently. In my account, my name is written as MUNAGALA RAM but it should be SIVARAM MUNAGALA. Can you please help me to change it as soon as possible?
Hello @Munagala_Sivaram ! Please be informed that, the name was captured as per NSDL. As per PAN name updated in your account shows as “MUNAGALA SIVA RAM”. As Niyo Global By SBM is a 100% digital account. We do not have the facility to manually update your name on our records.
Hi, Just today my name got changed in my adhaar card as Sivaram Munagala. It will take some time to change my name in my pancard. So, is it possible to change my name now? or even after my name changes in pancard?
Hello @Munagala_Sivaram ! Once the name is updated in Aadhaar and PAN.Post that, you must fill out the name correction form and we will forward it to the Bank. Kindly reach out to our live chat support team through the Niyo SBM app for further assistance. -WB
Hi wasim , i have same issue . I want to change my name in my account as per pan and aadhar. But team is asking for driving lisence which i dont have . So what i have to do in this situation
1 Like
Hi @mohan_sarath ,
Welcome to the Niyo Community! 
Upon reviewing your concern, to update your name on the account; As per our standard procedure set by the bank, we require a driving license for name changes. However, if you do not possess a driving license, we recommend visiting your nearest SBM Bank branch [You can check the SBM Bank branches with the link: Our Branches - SBM Bank India], complete the name update process using other valid documents such as your Aadhaar or PAN card. Once the name is changed as per Bank records, share the reference email/letter received from the bank with us on Ticket ID 2495975 to get further assistance.
If you have any further queries or require additional assistance, please do not hesitate to connect with us. We will be happy to help you.
I have requested the niyo team to update my mobile number in August after struggling a lot with cKYC they agreed that they will change my mobile number, as I have already updated my mobile number in my aadhar card as well as in my main savings account that is SBI, still after one month there is no resolution from your team every time I dropped the mail they simply copy paste the old mail and reply to me, that this is in progress and as soon as we will get the response from the back end team we will revert you back. First of all it’s been a month and your back and team has still not able to change my mobile number?Then your service is so slow and your team is so pathetic and so unprofessional and secondly if you are not able to simply update the mobile number of your customer then you should stop selling your product and focus on improving the after sale as a Student ambassador I tell everyone that their service is very slow in terms of updating your mobile number the reason is whenever you will open your account they will ask for the mobile number which is linked to your Aadhar now when I am shifting to Germany for my masters I want to carry only one sim therefore I have updated that number everywhere but the niyo global team is not ready to update that number. After raising complaints so many times finally they agreed to change my number but it is more than a month and there is no progress.
Anyone who is reading this post from your team please reply to me about the following questions:-
- Firstly when I moving abroad all the OTP is will come in the existing number and if I decided not to take that number where I will receive the OTP. (I know you will say you will receive in the mail but I can tell you so many incident where I haven’t received your OTP in my email address)
- Secondly I have seen many people have reported the same issue over and over again why are you not taking the feedback and improving on this are you so slow or you don’t want to improve?
- Thirdly tell me when person take a forex card then there are so many chances that he or she wants to update her or his email address or phone number at some point of time so why don’t you make that process easy and convenient??
- Lastly give me resolution as soon as possible otherwise I will do two things firstly close my Niyo global account and switch to Thomas Cook and also as a part of Student ambassador I will aware everyone about your pathetic and slow service and literally no after sales and support.
Welcome to the Niyo Community!
We’re truly sorry for the frustration this situation has caused and understand how important it is to have your mobile number updated, especially with your upcoming move. To help us resolve this swiftly, could you kindly share your ticket ID or DM us your registered mobile number? We’re here to ensure all your concerns gets addressed as soon as possible.
Thank you for your understanding and patience.
Thank you for your time on the call. As discussed, please share the confirmation email that you received from SBM Bank on updating your mobile number under ticket ID 2437410. Rest assured, we’ll make sure your mobile number is updated swiftly.
Thank you!
Thank you for sharing the requested details. We have forwarded your mobile number update request on priority and are having a continious follow up. We will ensure to keep you informed of any further developments.
Thank you!
Thank you so much Saraswati, it was really exhausting and tiring for me as I was trying since passed one month and was getting no response but since you took this matter it has really fasten the process and finally today my number has been updated. Thank you so much for your time and consideration
1 Like
Thank you so much for your kind words. I’m really glad I could assist in speeding up the process and help get your number updated. Your patience throughout this journey is truly appreciated 
Thank you!
1 Like
Guys cant u change my name on niyo account as per My Dcb account. This has been a month now. You are giving worst customer experince
Hey @mohan_sarath
Greetings of the day
Upon reviewing your concern, we see that you have already raised a ticket (ID: #2532096). Our team has provided an update on this matter that the name you provided is significantly different from the original name in the records. As per our policies, we are unable to process name changes that do not closely align with the existing details.
Our team has shared the above information to you via email. We kindly request you to check your inbox for detailed information regarding your concern.
If you have any further queries or require additional assistance, please do not hesitate to connect with us. We will be happy to help you.
Thanks for the call and clarity given
1 Like
Guys cant you change the name on acoount. This is the worst experince you are giving . U cany change a name from last one month
