Hi @SachinVashisth ,
Thank you for your time over the call. As discussed, kindly share the screen recording of the error at global.escalation@goniyo.com from your registered email ID. After sending the email, you’ll receive a ticket number—please share the ticket number here for our reference. Once received, we’ll review it on priority and work towards resolving the issue at the earliest.
Hi @jagadeesh7
Thanks for the call. My ticket number is 275519.
Hey @SachinVashisth
Thank you for sharing the ticket ID. Kindly allow us a window to review it thoroughly and assist you promptly.
Thank you for the confirmation. We appreciate your patience and cooperation throughout the process. Should you need any further assistance, please feel free to write back. We’re just a step away! Take care.
I have yet to receive any response to my problem. Also, can we use the Niyo Bharat App to apply for a forex card?
Hey @SachinVashisth ,
Thank you for your time over the call. As discussed, your query is currently being reviewed by the relevant team. We’re actively following up on this and will share an update with you at the earliest.
Regarding your query, the Niyo Bharat app is no longer active. You can instead onboard via the Niyo Global app. In partnership with DCB and SBM Banks, you can enjoy zero-forex cards such as the Niyo DCB Debit Card, Niyo DCB Secured Credit Card (lien-backed credit card), Niyo SBM Debit Card, and Niyo SBM Secured Credit Card (FD-backed credit card), making both international and domestic payments simple, seamless, and hassle-free. You should be able to use the card everywhere where VISA services are available.
While initiating the international transactions, the amount will get automatically converted to the desired currency as per the live Visa exchange rates.
Hi @jagadeesh7 please also share with the relevant team the eKYC page for DCB bank opens immediately after pressing the “Resume Onboarding” button, but this happens after 9 pm when no agent from DCB bank is available. Now, at this moment, when I press the Resume Onboarding button, it again shows the white screen.
I’m also using a Pixel 8 and ran into the same unsupported device message after the recent update. I tried reinstalling, clearing cache, and restarting but nothing worked. For now, I can only use the app on a different Android device until Niyo resolves the compatibility issue.
Hey @saba8,
Welcome to the Niyo Community! 
We regret the inconvenience caused and understand your disappointment with being unable to use the app on your mobile phone. We genuinely want to help resolve this for you. We request you to please share a screen recording of the error at global.escalation@goniyo.com with your registered email ID so we can understand the issue better and assist you at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything 
I am unable to see the dashboard post login and i also received and email from equitas bank that my account is dormant. Please help
Hey @Mohit_Kumar6,
Welcome to the Niyo Community!
We tried reaching out to you over a call, but were unable to connect. We regret the inconvenience caused and understand your concern regarding the dashboard issue and the dormant account email. To help us understand the app issue better, we kindly request you to share a screen recording of the error at global.escalation@goniyo.com with your registered email ID.
Additionally, we’d like to inform you that our partnership with Equitas Bank has unfortunately ended. For any concerns related to your Equitas account being marked dormant, we request you to please reach out to Equitas Bank directly for a quicker resolution at customersurvice@equitasbank.com or 18001031222.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything
Hi
Is there any update on the issue that I mentioned?
Hey @SachinVashisth
We deeply regret the delay. The issue is under follow-up, and we’re closely working with the team to resolve it on priority. Rest assured, we’ll connect with you shortly to share an update. We appreciate your patience until then.
I cant login to my niyo app, Its showing that the passcode is wrong, i tired to uninstall and reinstall the app and when i tried to logon with the otp it jus loads and stops. I also tried to login with more ways to sign it, and i typed my gmail in and typed in my pan details and its shows theres details of my pan card. It also jus loads and stops..and when i clicks on confirm..thats when this pan card is not there comes up…Help me with this issue sooner. Been waiting on you whatsapp help like for more than an hour now.
Hi Vivek,
Welcome to the Niyo Community!
We’re really sorry about the trouble you’ve been facing while logging in to the app and for the delay in support. We understand how concerning this can be, especially when none of the login options were working as expected. We were facing an issue with app login, and the team has now confirmed that it’s resolved. Could you please try logging in again and let us know if you’re able to access the app successfully?
Appreciate your patience and understanding.
It was resolved after a few hours. It was really hectic.
Thanks for letting us know, @Vivekva. We understand it wasn’t an easy experience, and we appreciate your patience while things were getting sorted. Glad to know it’s resolved now—do reach out anytime if you need support.
Hi, i am facing issues with niyo aap. The moment i open it, it gets closed automatically. I have restarted my phone couple of times snd its still working the same way. i am travelling abroad next week and if it still gonna work this way then I am not sure if I will be able to move ahead with niyo. Yesterday it was taking my password which i knew was correct and now its not even opening up.
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
