Hello!! I have been trying to open the niyo global app (tried both on iOS and Android) but the home screen is stuck on the loading screen. Am currently abroad.
Hi Sagnik,
Apologies for the inconvenienced caused,
We have not come across with this issue before.
Request you to uninstall and reinstall the app again. If you still face the issue. Please write and email to global@goniyo.com.
Thanks
Sorry to hear you’re having trouble with the Niyo app, mate. Tech hiccups can be a real pain in the neck, right? But don’t sweat it, glitches happen to even the best of apps. Hang tight, though; they usually sort these things out pronto. It’s like they say, “Every cloud has a silver lining,” right? Hopefully, this little bump in the road gets smoothed out real soon.
Hi @CassioParra ,
I want to extend my sincerest apologies for any inconvenience you’ve experienced. It’s truly disheartening to hear that you’re facing difficulties, and please know that resolving this matter is our top priority. We strive to provide seamless experiences for all our users, and it’s concerning to learn that we’ve fallen short of your expectations.
To address this issue promptly, could you please send an email detailing your concerns to global@goniyo.com? Our dedicated team will work tirelessly to rectify the situation as quickly as possible. Once you’ve sent the email, please share the reference number with me. I’ll personally ensure that your complaint is given the attention it deserves and that we work towards a resolution swiftly.
Thank you for your understanding and cooperation during this time.
Hello Sagnik. I am facing similar problem with the Niyo app and am planning to go abroad in a few months. Has your problem been resolved? Please guide. Thanks.
Hi @Jehan_Bhadha ,
Kindly write an email to global@goniyo.com with the screenshot . Once you have done that, please share the ticket number with me. I will check with the team and try to resolve the issue at the earliest.
Thanks
The ticket number is #2372096.
Its in the name of my mother - Hutoxy Bhadha who is scheduled to visit Dubai shortly. She has already opened a bank account at DCB. Only isue is that app is not working on her android phone.
Thank you, @Jehan_Bhadha for providing the ticket number and additional details.
This issue has been highlighted to the concerned team, and they are currently looking into it. I will make sure to keep you updated with any progress or solutions as soon as I have more information.
Appreciate your patience and understanding in the meantime.
1 Like
Hi Guys,
Iam also facing this issue for the past 2 months there is no proper support from the customer service they are just saying team is looking into the issue.
Hello @preethika_pandian
Welcome to the Niyo Community! 
We are committed to addressing your concerns and have escalated the app login issue to the relevant team on priority. Rest assured, we’ll fix this for you asap.
Please allow us some time while we keep you informed about any updates here as well on ticket 2488710.
Hello!! I have been trying to open the niyo global app (tried both on iOS and Android) but the home screen is stuck on the loading screen.
I’ve sent mail to global@goniyo.com on 01/Sep/2024 10:35 PM stating the issue and what are the troubleshooting I’ve done but still no solution provided from them
Mail subject- Unable to Login to Niyo Global App
I also saw many of them facing the same issue. Is there any solution provided by the team if so please let me know
Hi Team,
Is there any update on this?
Hey @preethika_pandian,
We note that our concern team has already been made aware of your problem. We regret to inform you that it is taking longer than expected. Please be aware that we are proactively following up and we’ll keep you informed of any new developments.
Appreciate your patience!! 
Hello @preethika_pandian
Thank you for joining the call with me! As we discussed, the app login issue should now be resolved on our end. Could you please give it another try and let us know if everything is working for you?
If you still encounter any issues, please share a screen recording of the error on ticket 2488710, and we’ll be happy to assist you further.
1 Like
Hi Team,
Still issue not resolved. Please find the attached recording.
Regards,
Preethika
(attachments)
Hi @preethika_pandian
We’re prioritizing this for you and will get back to you with an update as soon as possible. Thanks for your patience and trust!
Hi
I am trying to login to my account but its saying customer not active. I have used my card nationally and internationally in the past. Could you please check?
Hello @chayan2307
Welcome to the Niyo Community! 
Thanks for reaching out! We’ll surely assist you with this. To investigate further, could you please share us the screenshot via DM? Here’s how:
-
Click on my profile icon.
-
Click on “MESSAGE”.
-
Upload the screenshot by clicking on the upload icon, and then click “Send Message”
If you already have an existing ticket, kindly provide the ticket number here. We’ll follow up on it.
Hi,
I came to USA from India. Its been 2 years since i logged into niyo app. And my indian number is now gone but i still have niyo sbm card and the email i used to create the account. Is it possible to log into the account with email address? Or if you can tell me how to update the phone number that would work too.
Hi @SS_PlusUltra ,
Welcome to the Niyo Community!
To log into the Niyo Global App, it’s essential to remember your passcode. If you do, you can access your account as usual. However, we currently do not have the option to update your mobile number within the app. We are working on implementing this feature, but it may take some additional time.
Since you mentioned being abroad, once you update your registered mobile number (If you remember) to log in page in the app, you will be prompted with additional log in options (More ways to login) Please follow the below steps to reset the passcode:
-
After entering your mobile number on the OTP screen, tap on “More ways to login.”
-
You can verify your identity using your email and PAN.
-
If you’ve forgotten your passcode, you can tap on “Forgot Passcode” and verify your identity with your passport details.
-
Once verified, you will have the option to set a new passcode.
We appreciate your understanding as we strive to enhance our services. If you have any further questions or need assistance, please feel free to reach out.
