Niyo Global APP login suddently stopped working, says Application locked

Niyo Global app suddenly stopped working, when trying to login it asks for the PIN, after entering the PIN it says Application locked because of exceeded maximum number of allowed Passcode entry attempts, locked access to the account.
The Rest Passcode option sents OTP to my mobile number and to my registered email but I recieve the OTP on the mobile number but no OTP received on my email so unable to reset password as well.
The Niyo support as no clue how to fix this issue which is basically an account locked situation. I am complaining since last 7+ days everyday and get the same response that the team is working on it. If this is the kind of support for fixing a simple account lock issue i dont think people should reply on this card for travels. Much better to get a prepaid card. I am dreading the situation had i travelled abroad and run into this issue what would i have done.

Hi Dinakar,

We sincerely apologize for the inconvenience caused.

Could you please share your ticket number (Complaint Number) with us? We understand your frustration and assure you that we will check and respond as quickly as possible to resolve the issue or identify where the problem is occurring.

Thank you for your patience and understanding.

Ticket # 1907447

The complaint has been raised since last 9 days and everyday i get response it is being worked on.

Hi Dinakar,

I sincerely apologize for the delay in responding to your concern.

Your concern is our top priority, and I want to assure you that we are actively working on resolving the issue. I will personally ensure that this matter is addressed promptly, and I will update you accordingly.

I truly appreciate your patience and understanding. Thank you for giving us the opportunity to make things right.

Many thanks

I have not opening my niyo app.snice 5days.please help me for mobile app.

Hi Jumain,

My point here is a simple login issue you are not able to resolve even after 10 days, Had i been in another country dependent on your card what would have been the situation?

Regards,
Dinakar

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Hi @dinakartin,

We sincerely apologize for the inconvenience you’ve experienced. This is not the standard of service we aim to provide you, and your concerns have our immediate attention. The matter has been escalated to our dedicated team on priority, and we will keep you informed about the progress under ticket number #1907447.

Please be assured that we are actively working on resolving this issue as quickly as possible. Your patience is greatly appreciated.

Once again, thank you for bringing this to our attention. :raised_hands:

Hello @Jafar_Merani,

Inconvenience regretted! For a prompt resolution, please reach out to our support team at global@goniyo.com. They will investigate and address your concern as soon as possible.

Thank you for your cooperation!

The issue was finally resolved after all most 2 weeks, the problem seemed to be on Niyo side where my email was marked as Spam filtered, after removal i was able to get the OTP successfully and reset my password.

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Sorry no one can reply or solve my problem since 10days.

I have also same problem of issue since 10 days.no one can reply or solve the problem.

Hey @Jafar_Merani!

I regret any inconvenience you may have experienced. If you’ve already contacted our support team, could you please provide your ticket number? This will allow me to expedite the resolution process.

Thank you for your cooperation!