Not able to login into Niyo money app. Getting cancelled
Hey @D.K_Maruthi ,
Welcome to the Niyo Community! 
We deeply regret the hassle you’ve experienced while trying to log into the Niyo Money app. As discussed, this issue is due to some exciting upgrades and enhancements we’re implementing to improve your experience. 
To resolve this quickly, could you please reach out to our team at care@niyomoney.com? 
We’re here to help and ensure you’re back in the app without any hassle.
Thank you so much for your patience 
, and we look forward to having you back in no time! 
Hi
How about having a basic courtesy by either
- Letting us know in advance that an upgrade is on the way and therefore the App and investing is not possible from X date to Y date.
- On the app itself a simple notification to state that the App is under upgrade and expect it to start working in x days.
Lack of customer engagement will alienate your customers. We have substantial money insvested through Niyo money, if we loose the trust factor then we’ll move away.
I just downloaded Kuvera App to check my alternatives
Hey @Kumar6
Welcome to the Niyo Community!
We’re sorry for any inconvenience caused and appreciate your patience. Your trust means a lot to us, and we’re committed to enhancing our service and communication to ensure you always feel secure and informed. We’re keen to understand the specifics of your concern. Please allow us the opportunity to connect with you and assist you further.
Thank you for giving us the chance to make things right!
Hey @Kumar6
We tried reaching out to you but unfortunately couldn’t connect. We understand the challenges you’re experiencing with the app, and we want to assure you that our team is actively working on a resolution. Here’s the latest update:
For Android Users
The issue has now been resolved for Android devices. If you have an Android device, please try clearing your cache, reinstalling the app, and checking again.
For iOS Users
We kindly request your patience while we work to fix this issue on iOS. Rest assured, we’re closely monitoring the situation and will keep you informed of any further developments.
In the meantime, you’re welcome to reach out to our team directly at care@niyomoney.com for additional support. We appreciate your patience and understanding as we work to provide a smooth experience for you!
I too am facing the same issue…plz help and give the resolution for the same
Niyo Money App is not working…I am not able to login to my account…its getting cancelled
Hello @drspurkayastha,
Welcome to the Niyo Community!
We’re sorry to hear about the hassle. Allow us to have this checked and we will assist you further.
Appreciate your patience!!
Hey @drspurkayastha,
This issue is due to some exciting upgrades and enhancements we’re implementing to improve your experience.
To resolve this quickly, could you please reach out to our team at care@niyomoney.com We’re here to help and ensure you’re back in the app without any hassle.
Thank you so much for your patience , and we look forward to having you back in no time!
How many days will it take resolve ?
This is pathetic. I am using this app since the last 5 years but recently since few months these issues are getting too rampant. This is very unreliable. I am still stuck to this app. Please resolve this immediately ASAP. Even my SIP is not deducted. Such a shitty service. This is not at all done. Running a business like this is not at all appreciated. Please look and resolve this issue and make the app like it was a year before. We don’t want many features just make sure the existing features works smoothly and that is all what is required in a fintech app.
We’ve already escalated the issue to our team, and we’re on it.
Please allow us 24-48 hours to look into this thoroughly – we’ll keep you updated on the progress.
Appreciate your patience and understanding! 
Hey @Abhishek_Karn,
Welcome to the Niyo Community!
We’re truly sorry for the inconvenience you’ve faced lately. We understand your frustration, especially as a loyal user for the past 5 years. Your experience matters deeply to us, and we want to make things right.
Our team is already looking into the technical issues that have been impacting some of our features, including SIP deductions. We’re committed to restoring the app’s reliability and ensuring that it functions smoothly, just as you remember. 
Thank you for your patience and for sticking with us. We’re working on this urgently and will keep you updated on progress. Please reach out anytime – we’re here to help every step of the way!
Any update? I got a call from a Niyo representative saying that iOS users should try in safari browsers and it will work. However, that doesnt work either since investment isnt supported in browsers. Please educate your representatives with basic functionality.
Already looking for ways to migrate away from this app to largely used ones for safety. Pathetic experience.
Thank you so much for your time on the call! We’re thrilled to let you know that your app issue is now resolved, and everything should be running smoothly.
If you experience any issues in the future, please don’t hesitate to reach out to us at care@niyomoney.com. We’re here to help!
We tried calling you on your registered number, but the calls were disconnected.
Good news! The issue with your app is now resolved, and you should be able to use it without any problems. It would be great if you can confirm us the same.
If you need any more help in the future, just reach out to us at care@niyomoney.com. We’re always here for you!
Im able to login now . Thank you
Hey @Divya_Panwar,
We tried calling you on your registered number, but the calls went unanswered.
We’re thrilled to let you know that your app issue is now resolved, and everything should be running smoothly.
If you experience any issues in the future, please don’t hesitate to reach out to us at care@niyomoney.com. We’re here to help!
Thank you for the confirmation!!
If you need any more help in the future, just reach out to us at care@niyomoney.com. We’re always here for you!
Hey @Kumar6
We’re pleased to inform you that the app issue has been resolved! 
We kindly request you to reinstall the app and verify its functionality. Please note that the OTP required for login will be sent to your registered mobile number, so make sure you have access to it . Should the issue persist, please feel free to reach out – we’re here to assist!
Thank you for your patience and understanding
