Since yesterday I have not been able to login into my Niyo app, neither via phone no. nor via email id. Each time I try to login in it says cancelled. Please help urgently
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Hey @Suruchi_Sharan,
Welcome to the Niyo Community! 
We deeply regret the hassle you’ve experienced while trying to log into the Niyo Money app. As discussed, this issue is due to some exciting upgrades and enhancements we’re implementing to improve your experience. 
To resolve this quickly, could you please reach out to our team at care@niyomoney.com? 
We’re here to help and ensure you’re back in the app without any hassle.
Thank you so much for your patience 
, and we look forward to having you back in no time! 
Hi!
As suggested, I have sent the email.
Could you please let me know by when can we expect this issue to be resolved
Thank you so much for confirming and sharing your experience with us! We’ve already escalated the issue to our team, and we’re on it.
Please allow us 24-48 hours to look into this thoroughly – we’ll keep you updated on the progress.
Appreciate your patience and understanding! 
Thank you so much for your time on the call! We’re happy to report that your app issue has been fixed, and everything should function perfectly now.
If you encounter any other issues, don’t hesitate to email us at care@niyomoney.com – we’re here to support you!
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Thank you so much for reaching out and helping me with my query. The app is working fine now.
Thank you for your support
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Thank you for the confirmation!!
If you encounter any other issues, don’t hesitate to email us at care@niyomoney.com – we’re here to support you!
Unable to access my Niyo account
Unable to access my Niyo account!
Since yesterday I have not been able to login into my Niyo app, neither via phone no. nor via email id. Each time I try to login in it says cancelled. This has happened again Please help urgently
Hey @Suruchi_Sharan
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @Suruchi_Sharan
We appreciate your time over the call. As discussed, we want to let you know that several users are currently experiencing this same problem, and it has already been highlighted to our technical team. 
Android users: The issues with the Niyo Money app have been resolved. Please update your app to the latest version to ensure everything works smoothly.
iOS users: Our team is actively working on a fix, and we will share an update as soon as the issue is resolved.
We kindly request your patience while we work on this and will keep you posted on any updates as they become available. Thank you for bearing with us. Once again, we are extremely sorry for the inconvenience you’ve experienced.
Hi Saraswathi,
Hi Team,
Could you please let me know how long will it take for the app to start working on IOS.
Thanks,
Suruchi
Hey @Suruchi_Sharan
Apologies for the late response. Kindly allow us a window to have this checked with the concerned team and assist you further.
Hey @Suruchi_Sharan
Apologies for the delayed response. As per the update from our concerned team, resolving the app issue is taking longer than expected. However, please be assured that the team is actively working on it. In the meantime, we recommend using alternative platforms for any urgent transactions. We truly appreciate your patience and understanding.