We appreciate your time over the call, and thank you for confirming that the app issue has been resolved. Kindly take a moment to confirm the same here.
The app is now working smoothly, and you should be able to use it seamlessly during your travel. If you face any challenges, please feel free to write to us—we’re just a step away. 
Take care!
Its still not working. It has started getting close in just few seconds after opening the app
We deeply regret the inconvenience caused. Kindly share a quick screen recording of the error from your registered email ID to “global.escalation@goniyo.com”, so we can escalate the issue to the concerned team and get this fixed for you.
Once you send the email, a ticket ID will be generated. Please share the ticket ID with us so we can pick it up and work on it on priority. We appreciate your patience and cooperation.
Hey @SachinVashisth ,
We tried reaching out to you over the call, but the call was getting disconnected from your end. We would like to inform you that the app white screen issue has been resolved, so we kindly request you to please cross-check and confirm with us here. We appreciate your kind understanding and cooperation.
This looks like a device compatibility issue triggered by a recent app update, not a problem with your phone. Pixel 8 is a supported Android device, so the app is likely misidentifying it.
Make sure your device is not rooted, the bootloader is locked, and you are running the official Android version. Also check that Play Protect is certified in the Play Store. If all is normal, contact Niyo support immediately and ask them to whitelist or fix the device detection, especially since you are traveling soon.
Hey @Peedan
Thank you so much for sharing these helpful suggestions with the community! 
This will definitely help users troubleshoot device-related concerns more effectively.
For anyone facing similar issues, we recommend ensuring that:
Your device is running on the latest official Android version
The Niyo app is updated to the latest version from the Play Store/ App Store
If the issue still persists, please share a short error screen recording along with your registered details at global.escalation@goniyo.com so our team can investigate and assist you promptly. 
We truly appreciate community members stepping in to support each other — thank you for being part of Niyo! 
If the Niyo app shows a white screen or “unsupported device” message, try reinstalling the app, clearing the cache, and restarting your phone. If the issue continues, check on a different device for now. For account-specific problems like a dormant Equitas account, contact Equitas Bank directly, since Niyo no longer manages that partnership. This helps resolve both app and account issues effectively.
Hey @saba8 ,
Thank you for sharing your insights. We’re glad to see how clearly you’ve highlighted the key points along with the resolutions. This will definitely help us all.
If the Niyo app isn’t working, first ensure your device OS and the app are updated. For white screen or “unsupported device” errors, try reinstalling, clearing cache, and restarting your phone. If it still fails, test on another device. For account-specific issues (like dormant Equitas accounts), contact the bank directly. You can also email a short error screen recording with your details to global.escalation@goniyo.com
for support.
Hey @saba8 ,
Thank you for sharing your valuable input. We’re pleased to see the key points and solutions outlined so clearly.
