Hello my name is Pranav. i have ordered a card on 3rd October now it’s been 16 days my card not delivered yet. Really a pathetic experience with niyo. My address is in Telangana so when i am tracking the card after ordering 4 days it’s in Hyderabad but i don’t know why instead of delivering me it shipped to somewhere else and the package is in Assam now. I think it’s the problem of your delivery partner please help me i need that card it’s urgent my travel date is near. If you unable to deliver it please send me a new card.
Hello my name is Pranav. i have ordered a card on 3rd October now it’s been 16 days my card not delivered yet. Really a pathetic experience with niyo. My address is in Telangana so when i am tracking the card after ordering 4 days it’s in Hyderabad but i don’t know instead of delivering me it shipped to somewhere else and the package is in Assam now. I think it’s the problem of your delivery partner please help me i need that card it’s urgent my travel date is near. If you unable to deliver it please send me a new card.
Hey @pranav_varanganti! Sorry for the delay in delivering the card to you. We are having this checked with our delivery partner. Kindly request you to allow us some time. Upon receiving an update, we’ll reach out to you.
Regards,
Please deliver it fast it’s very important and urgent for me. My travel date is within 10 days.
What happened can you reply. Are you able to deliver or not. If no send me the new card immediately.
Hey @pranav_varanganti! Our delivery team is looking into it. We are waiting to hear more updates on it. Rest assured, we’ll reach out to you at the earliest.
Hello my name is Dharmesh i have ordered a card on 12 October now it’s been 8 days my card not delivered yet. My address is in Gujarat so when i am tracking the card after ordering 4 days it’s in Ankleshwar 393002 but i don’t know why instead of delivering me it shipped to somewhere else now. I think it’s the problem of your delivery partner please help me i need that card it’s urgent my travel date is 23 october.
Hey @dharmesh_sukha_chemi! Welcome to Niyo Community.
Thank you for your time over the call. We see that your card has been delivered to you. For further help, you may reach out to our in-app Live Chat Support. Rest assured, our team will assist you.
What about my card. What’s the status of that card and when will I get my card.
@pranav_varanganti we are in constant touch with the delivery partners. They are working on it and we are yet to receive an update. Unfortunately, it’s taking time.
Hi,
I had completed a Niyo Global SBM Debit Card application on last Sunday (9/11) and had received a message saying:
Dear user,
Your Niyo SBM debit card is on its way! Get ready to track it in the Niyo app. Keep an eye out for your Tracking ID in the next 2 days. Track here: -Niyo
But the link nor the app has still updated on a tracking status and shows an error if I try to order. I have no idea where my card is. Raised this with the support team multiple times via WhatsApp and via mail but have received no updates except for a ticket number 259595. I am set to travel on next Saturday 23rd and this card will be useless if not delivered before it. Please check this on priority.
Hi @Salman_A
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
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Hey @Salman_A
Thank you for your time on the call! 
As discussed, please don’t worry — we’ve escalated your issue to the concerned team with priority. We’ll keep a close follow-up and update you as soon as we hear back. Your patience is truly appreciated in the meantime. 
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Hey @saraswathi.r.
Please let me know if there is any update on this.
Hey @Salman_A
Kindly allow us a window to connect with you for further assistance.
Hey @Salman_A
We appreciate your time over the call. We regret to inform you that your area PIN code falls under a non-serviceable zone, and we are currently unable to issue the Niyo SBM card. However, you may visit the nearest DCB Bank branch to open an account, after which we can link it with Niyo so you can enjoy all Niyo benefits.
We truly appreciate your patience and understanding. If you need any further assistance, please feel free to write back — we’re here to help.
Hey @saraswathi.r
Thanks for the explanation. This issue was not communicated the application last week. If it was, I could I tried the DCB application on priority. Can you call again? Need to confirm one more thing.
Hey @Salman_A
We understand your concern and deeply regret the delay in sharing the update. Sure, kindly allow us a window to connect with you shortly for further assistance.
Hey @Salman_A
We appreciate your time over the call. As discussed, your card will be shipped within 1–2 days. Once you receive the shipment confirmation, please update us so we can raise a faster delivery request and ensure the card reaches you before your travel date. We truly appreciate your patience and understanding.
1 Like
Hi @saraswathi.r,
I have received the shipping details. Please see if this can be fast tracked.