Delay in card delivery!

Support & Troubleshooting
21

Hi @Salman_A,

Thank you for the confirmation. Please allow us some time to get this checked and assist you further.

22

Hi @Salman_A ,

Thank you for your time over the call. As discussed, please kindly share the tracking ID screenshot in the same email thread so that we can assist you further and keep you posted.

23

Hi @Salman_A ,

We appreciate your time over the call. As discussed, your Niyo card has been dispatched via Speed Post, and unfortunately, we’ll not be able to fast-track it.

We kindly request you to wait for the card to be delivered. Once you receive it, you can share a confirmation here.

We truly appreciate your patience and understanding. :blush:

24

Hi @saraswathi.r @jagadeesh7

The card has not been delivered yet. It was supposed to be delivered yesterday but not yet received. Got messages saying it was out for delivery today and yesterday but no call and the status on India Post tracking says Kept in Deposit. Is there anyway I can contact them?

25

Hey @Salman_A ,

We regret the inconvenience caused to you. Kindly allow us an opportunity to have this checked and assist you further.

26

Hey @Salman_A

We appreciate your time over the call. As discussed, we’d like to inform you that your Niyo card has been successfully delivered :tada:. Could you please take a moment to confirm the same here?

We hope your Niyo card adds ease and convenience to all your upcoming journeys :airplane::credit_card:. If you need any support, just let us know — we’re always here to help!