I ordered the card on the 30th September. It is 7th October and the card is not dispatched yet. I will be travelling next week and ordered the card for this sole purpose. If the card is delivered after departure, it is of no use to me.
@Deepak you seem to be able resolve everyone’s issue. Please help me out
Hi @njindal1, welcome to our community! Once you place the order for your physical VISA Signature debit card, based on your location, it may take up to 10-15 business days for card delivery. Once your card is ordered, you’ll receive an AWB number (tracking ID) in your app with the latest delivery updates. You can also track your card through our delivery partners link: https://www.delhivery.com/ Also, let me escalate this to the delivery partner. Appreciate your patience in this matter.
Card dispatched. Thanks for the response.
It appears that NIYO is extremely poor in providing solutions to customer issues. Even my card delivery is delayed and my flight is on 14th October. I raised a ticket, but the ticket was auto- closed by Niyo even without mentioning any reason or providing delivery date. Raising a ticket seems to be mere eyewash. I am compelled to conclude that NIYO does not care for its customers. Looks like I need to strongly complain to RBI and the SBM Bank (where I had opened account).
Hi @njindal1, thank you for confirming it. Your kind words mean the world to us and to our entire team. We look forward to serving you again soon! 
Hey @A_C
As per our review, we find the card has been delivered to your communication address of 10th Oct 2022. It’d be great if you can confirm and we’d be much obliged to make your experience ahead a delightful one.
Gracias,
Ranjith M
Can someone help me? What if I am unable to receive my niyo global card after ordering it? Will it return back ? Or what?
@Manisha_Radhakrishna @Ranjith
Hi @RASHMIRANJAN_JENA ,
Apologies for the delay in response.
Do you still have any issues related to the card? Please let me know.
Thanks
I opened my Niyo Global DCB account and ordered the card on August 5th through the Onevosco team in Chennai.
It’s been weeks and I still haven’t received my card. I even paid for the premium membership, but the card status is stuck on “Ordered” with no updates.
I’ve personally visited the team and asked for help, but they don’t respond at all.
This delay is causing me a lot of problems—how long do customers have to wait for a simple card delivery?
This is seriously disappointing service.
Can someone from Niyo take this up immediately and get my card delivered without any more excuses?
Hi @Jesvaan_Raj,
Welcome to the Niyo Community! 
We sincerely apologize for the delay and the inconvenience this has caused. Please allow us some time to get in touch with you and assist you further.
We’ll ensure that your issue is looked into on a priority basis and resolved as soon as possible.
@Jesvaan_Raj, we tried reaching you on your registered number but couldn’t get through. Could you please share an alternative number via DM so we can get in touch and assist you further?
Sorry my registered number is India now I am in France you can WhatsApp me or +33 745661278 Reach me in this.
Thank you for your valuable time on the call, @Jesvaan_Raj.
As discussed, we have forwarded the issue to the bank. We will be sure to keep you informed of further updates. We appreciate your patience until then. 
Thank you for your time on the call today @Jesvaan_Raj.
As we discussed, your card approval is currently being processed by the bank. Once that’s confirmed, we’ll make sure to expedite the delivery so you receive your card as soon as possible. 
Rest assured, we’re here to help you every step of the way. 
Hi Team, My card has been shipped, but is stuck at a hub very near to my home. They show the delivery date as Oct 3, which is the same as my travel date. I ordered the card based on Niyo’s app estimate of Spet 30. If I can get the card before Oct 3, it will be very helpful. I can even collect from the hub. My ticket number is *244633. *
Can you please help ?
Hi Team , My card has been shipped, but is stuck at a hub very near to my home. They show the delivery date as Oct 3, which is the same as my travel date. I ordered the card based on Niyo’s app estimate of Spet 30. If I can get the card before Oct 3, it will be very helpful. I can even collect from the hub. My ticket number is *244633. *
Can you please help ?
Hey @Anirban_Dutta
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Thank you. Please let me know of any updates or if I can help in any way.
Hey @Anirban_Dutta
We tried reaching you but were unfortunately unable to connect. Your request for faster card delivery has been forwarded to the concerned team, and we will do our best to ensure the card is delivered before your travel date. Thank you for your patience and trust!
Hi @Jesvaan_Raj!
Thank you for your time on the call. As you have already received an update on the card status from the bank, we kindly request you to wait for the 2-3 working days. In the meantime, we are also continuously following up with the bank on this and will ensure to keep you informed of any further updates. We appreciate your patience during this process.
