@Nith_In The amount is still not credited to my bank account.
Hey @Rahul06.bansal
We reget the delay! Kindly allow us an oppurtunity to have this checked and get back to you with an update. We request your patience till then.
@saraswathi.r please take this up on priority. Its going to be almost 48 hrs. I was promised yesterday that the amount would be credited by EOD yesterday.
Hi @Rahul06.bansal,
We understand your concern and apologise for the delay. We’ve escalated this to the DCB Bank team on priority and are actively following up. We’ll keep you posted as soon as we receive an update. Thank you for your patience and understanding.
Hi @Nith_In
During our call conversation you were confident that the amount will be credited yesterday EOD i.e on 23rd Jan.
Please let me know the status in every few hours on my number as it a very big amount and i am starting to panic now. And i still cant understand how just an add money option to my Niyo card can delay the addition for 2 days. Please take this up on priority.
Any update @Nith_In @Atik_Shah @saraswathi.r @Niyo
Thank you for your time on the call @Rahul06.bansal. As discussed, we are getting this checked with the DCB bank team on priority and are actively following up. We’ll keep you posted as soon as we receive an update.
Requesting your patience and understanding.
@Nith_In @Atik_Shah Just got an email from ICICI that the amount is reversed to my bank account.
Thank you so much for all the help and assistance you and your team provided.
Hi @Rahul06.bansal,
Thanks for the update. Glad to know the amount has been reversed to your account. Happy we could help, and appreciate your patience throughout.
Hi Niyo Team
I made a transaction of 10000 to add money into my Niyo DCB Debit card via SBI Bank using Phonepe UPI. The amount was debited successfully but is not added to the Niyo.
Kindly help me out here
Hi @venkatesh_R,
Welcome to the Niyo Community! 
We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.
Hi @venkatesh_R,
Thank you for your time over the call. We are glad to hear that the funds have been credited to your account. It would be great if you could confirm the same here as well.
We appreciate your patience and are here if you need anything else. Happy banking!
Hi Nithin, The issue is resolved and the funds are reflecting now. Thank you for the call and help.
Thanks for the confirmation, @venkatesh_R!
Glad to hear the funds are showing up in your account. We appreciate you keeping us posted. If you have any further concerns, please reach out to us here, via our 24/7 in-app chat, or drop an email to global@goniyo.com and we’ll be happy to help.
Hi Nithin,
I am writing to report an issue regarding a recent UPI transaction that has been successfully completed but the amount has not yet been reflected in my Niyo (DCB) account.
Transaction details:
- Amount: ₹20,000
- Date & Time: 13 April 2026, 1:26 AM
- UPI App: Google Pay
- From Bank: State Bank of India
- To: DCB Bank Ltd (Niyo)
- UPI Transaction ID: 610344947021
The transaction shows as successful in Google Pay, and the amount has been debited from my bank account. However, it is not yet visible in my Niyo app balance.
I have also tried refreshing the app and logging in again, but the issue persists.
Hey @Jyothsna_Nattoji ,
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything 
Hey @Jyothsna_Nattoji, we tried reaching out to you over the call, but were unable to connect. We have forwarded the issue to the bank team for a prompt investigation. We will follow up continuously and ensure to keep you informed of further updates. We appreciate your patience and understanding in the meantime.
Yes this has been resolved ! Thank you
Hey @Jyothsna_Nattoji ,
Thank you for your time over the call and for the confirmation that you have received the refund. If you need any further assistance, feel free to write back to us, reach out via our 24/7 live in-app chat support, or email us at global@goniyo.com. We are always here to help.
Hello. This is Ashwin Kokkadan. I made a transaction 30 mins back through UPI. The transaction was successful. And when i check the balance on DCB bank it reflects the same. However, I haven’t received the usual email I get from DCB bank to confirm the credited amount and in the Niyo app it doesn’t reflect the new balance. I need money very urgently, I’m stranded in another country.
Please note that I’m only available through whatsapp or email as I’m out of India.
