Balance not reflecting in the Niyo app/account | Transaction successful

Support & Troubleshooting
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66

@Nith_In The amount is still not credited to my bank account.

67

Hey @Rahul06.bansal

We reget the delay! Kindly allow us an oppurtunity to have this checked and get back to you with an update. We request your patience till then.

68

@saraswathi.r please take this up on priority. Its going to be almost 48 hrs. I was promised yesterday that the amount would be credited by EOD yesterday.

69

Hi @Rahul06.bansal,

We understand your concern and apologise for the delay. We’ve escalated this to the DCB Bank team on priority and are actively following up. We’ll keep you posted as soon as we receive an update. Thank you for your patience and understanding.

70

Hi @Nith_In

During our call conversation you were confident that the amount will be credited yesterday EOD i.e on 23rd Jan.

Please let me know the status in every few hours on my number as it a very big amount and i am starting to panic now. And i still cant understand how just an add money option to my Niyo card can delay the addition for 2 days. Please take this up on priority.

71

Any update @Nith_In @Atik_Shah @saraswathi.r @Niyo

72

Thank you for your time on the call @Rahul06.bansal. As discussed, we are getting this checked with the DCB bank team on priority and are actively following up. We’ll keep you posted as soon as we receive an update.

Requesting your patience and understanding.

73

@Nith_In @Atik_Shah Just got an email from ICICI that the amount is reversed to my bank account.

Thank you so much for all the help and assistance you and your team provided.

1 Like
74

Hi @Rahul06.bansal,

Thanks for the update. Glad to know the amount has been reversed to your account. Happy we could help, and appreciate your patience throughout.

75

Hi Niyo Team

I made a transaction of 10000 to add money into my Niyo DCB Debit card via SBI Bank using Phonepe UPI. The amount was debited successfully but is not added to the Niyo.

Kindly help me out here

76

Hi @venkatesh_R,

Welcome to the Niyo Community! :hugs:

We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.

77

Hi @venkatesh_R,

Thank you for your time over the call. We are glad to hear that the funds have been credited to your account. It would be great if you could confirm the same here as well.

We appreciate your patience and are here if you need anything else. Happy banking!

78

Hi Nithin, The issue is resolved and the funds are reflecting now. Thank you for the call and help.

1 Like
79

Thanks for the confirmation, @venkatesh_R!

Glad to hear the funds are showing up in your account. We appreciate you keeping us posted. If you have any further concerns, please reach out to us here, via our 24/7 in-app chat, or drop an email to global@goniyo.com and we’ll be happy to help.