Hi @Ashwin_Kokkadan,
Welcome to the Niyo Community! 
We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.
Hi @Ashwin_Kokkadan,
We understand that you are currently abroad and only available via WhatsApp or email, and unfortunately, we were unable to reach you over a call.
We request you to kindly share a screenshot of the transaction to global.escalation@goniyo.com so we can get it checked with the concerned team and resolve this for you at the earliest.
Appreciate your understanding on this.
