Hi @Vineeth2,
Welcome to the Niyo Community! 
We apologize for the inconvenience caused. We completely understand your concern regarding the transaction. Please allow us some time to get this checked and assist you further.
Thank you for your time on the call @Vineeth2. We’re glad to know that the funds have been credited to your DCB account. Your feedback is greatly appreciated, and we’ll be sharing it with the concerned team to help improve the experience for all our users. Once again, thank you for your patience and cooperation throughout the process.
This is resolved, thank you team.
Hi @Vineeth2 ,
Thank you for the confirmation! If you need any further assistance, please feel free to reach out — we’re always here to help.
On 14/1/26, at approximately 1:22 AM, I added money to my Niyo account using the “Add Money” option on the Niyo app via Google Pay (GPay). The amount was successfully debited from my bank account immediately, however, the same has not been credited to my Niyo/DCB Bank account till now. (account number: 17014600029829)
Despite the successful debit, the transaction is still pending on your end, causing unnecessary inconvenience. I request you to kindly look into the matter on priority and arrange for either:
Immediate credit of the amount to my Niyo account, or
A reversal of the debited amount to my source bank account.
I look forward to your prompt resolution of this issue.
Yours sincerely,
Hardik Nayyar
Hi @Hardik_Nayyar,
Welcome to the Niyo Community!
We understand your concern and apologize for the inconvenience caused. We’ve noted the details you’ve shared and will get this checked.
Please allow us some time, and we’ll update you at the earliest. Appreciate your patience and understanding.
Hi @Hardik_Nayyar,
As per the update from the DCB Bank team, there was an unexpected downtime from 1 AM - 4 AM.
Could you please refresh the app and check if the transaction is now visible? If it’s still not showing, please let us know, and we’ll take it forward.
No @Nith_In , it is still not showing
Thank you for the confirmation, @Hardik_Nayyar. Not to worry, we will get this checked with the DCB bank team and get back to you with an update.
Hi @Hardik_Nayyar,
Thank you for your valuable time over the call. As discussed we are glad to hear that the funds have been credited to your account.
Could you kindly take a moment to confirm the same here? Should you need any further assistance, please feel free to reach out — we’re always here to help!
Thanks sir, the funds have been credited back to my account, because of your help!
Thank you for the confirmation, @Hardik_Nayyar, that the amount has been credited back to your account. If you need any further assistance, feel free to reach out to us via our 24/7 live in-app chat or email us at global@goniyo.com. We are always here to help!
Hi Niyo Team
I made a transaction of 50000 to add money into my Niyo DCB Debit card via ICICI Bank. The amount was debited successfully but is not added to the Niyo.
Kindly help me out here.
Hey @Rahul06.bansal ,
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything 
Thank you for sharing the screenshot, @Rahul06.bansal. We’ve forwarded the issue to the bank team for review. We’ll follow up constantly and keep you posted on further updates. We appreciate your kind understanding and cooperation in the meantime.
Hey @Rahul06.bansal ,
Thank you for your time on the call. As discussed, we kindly request you to wait 24 hours, as the amount should be credited to your account within this time frame. If the issue persists, please let us know—we’ll check it promptly and resolve it at the earliest.
1 Like
Any update on the issue? @Atik_Shah
Hi @Rahul06.bansal,
Thank you for the follow-up. Please allow us some time to get this checked with the concerned team and assist you further.
Thank you for taking the time to speak with us, @Rahul06.bansal. As discussed, we request you to please wait until EOD for the amount to be credited to your account. If it doesn’t reflect by then, do reach out to us and we’ll get it checked.
Appreciate your patience and understanding.
