I recently opened a DCB Niyo account using the Niyo app, and the account was successfully created and confirmed by the bank. However, shortly after, the app logged me out and took me back to the “Resume Onboarding” screen.
It’s been four days, and the app keeps saying it will take 24 hours to sync my account, but nothing has happened. I’m traveling in two weeks, and resolving this issue is a top priority for me.
I’ve reached out to the service support chat multiple times. They opened a ticket with the technical team (Ticket Reference Number: 2427776) and promised a response within 24 hours. Unfortunately, I haven’t received any updates, and it feels like my time is being taken for granted.
Could someone from the Niyo team please expedite the resolution of this issue? Your prompt assistance would be greatly appreciated.
I am travelling out of the country on Sunday, 6 April, and require immediate assistance.
I opened a DCB Bank account and received my Niyo Card today morning. I was able to generate an online PIN as well. But I am unable to sync my DCB bank account with the Niyo Global app. When I followed the steps provided by customer care to sync, it would not let me proceed and said the PAN is linked to an old Niyo account which is registered to an old mobile phone number. How can I sync my DCB bank account to the Niyo Global app?
I have opened an email query as well - my ticket number is 132971. Please advise ASAP, thank you.
We understand your concern regarding linking your DCB account with the Niyo app. Thank you for sharing the ticket ID. We will review it and reach out to you shortly for assistance.
Thanks for your time over the call. As discussed, kindly share the error screenshot via email in the same ticket. We will review it and assist you in resolving the issue at the earliest.
Thanks for your time over the call. We’re glad we could assist you in syncing your DCB account with the Niyo app. As the process is still in progress, we request that you check the app later to view your account details and manage your card settings. We appreciate your patience and understanding. Feel free to reach out if you have any further concerns or inquiries.
I am travelling out of the country on Sunday, 13 April, and require immediate assistance.
I opened a DCB Bank account and received my Niyo Card. I was able to generate an online PIN as well. But I am unable to sync my DCB bank account with the Niyo Global app. When I followed the steps provided by customer care to sync, it would not let me proceed and said the PAN is linked to an old Niyo account which is registered to an old mobile phone number. How can I sync my DCB bank account to the Niyo Global app?
I have opened an email query as well - my ticket number is “139724”. Please advise ASAP, thank you.
@SuryaK.inc - My sister @kamgup23 also had the same issue and you had promptly assisted her by deleting the earlier phone number from your DB. Could you kindly assist me on priority since I would be leaving for HK on Sunday 13/4/25
Thanks for your time over the call. As discussed, please send an email to global.escalation@goniyo.com with the subject line: “I want to delete my old mobile number and email data for my DCB account.” Once you’ve sent the email, kindly confirm here, and we’ll proceed with the next steps.
Thanks for connecting with us over the call. It was a pleasure assisting you over the phone, and we’re delighted to know that you’re now able to log in to the app using your new number. Please do confirm the same here, and feel free to share your feedback—we’d love to hear from you!
Hi @SuryaK.inc
Thanks for your assistance! I am now able to access my app with my new mobile phone number. Thanks for a timely response and ensuring the problem was solved before I had to leave. Much appreciated!
Thank you for your kind words! It was our pleasure to assist you. If you have any further queries or need support, feel free to reach out to us anytime—we’re here to help!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
