I recently opened a DCB Niyo account using the Niyo app, and the account was successfully created and confirmed by the bank. However, shortly after, the app logged me out and took me back to the “Resume Onboarding” screen.
It’s been four days, and the app keeps saying it will take 24 hours to sync my account, but nothing has happened. I’m traveling in two weeks, and resolving this issue is a top priority for me.
I’ve reached out to the service support chat multiple times. They opened a ticket with the technical team (Ticket Reference Number: 2427776) and promised a response within 24 hours. Unfortunately, I haven’t received any updates, and it feels like my time is being taken for granted.
Could someone from the Niyo team please expedite the resolution of this issue? Your prompt assistance would be greatly appreciated.
I am travelling out of the country on Sunday, 6 April, and require immediate assistance.
I opened a DCB Bank account and received my Niyo Card today morning. I was able to generate an online PIN as well. But I am unable to sync my DCB bank account with the Niyo Global app. When I followed the steps provided by customer care to sync, it would not let me proceed and said the PAN is linked to an old Niyo account which is registered to an old mobile phone number. How can I sync my DCB bank account to the Niyo Global app?
I have opened an email query as well - my ticket number is 132971. Please advise ASAP, thank you.
We understand your concern regarding linking your DCB account with the Niyo app. Thank you for sharing the ticket ID. We will review it and reach out to you shortly for assistance.
