Hi Niyo Community,
I recently opened a DCB Niyo account using the Niyo app, and the account was successfully created and confirmed by the bank. However, shortly after, the app logged me out and took me back to the “Resume Onboarding” screen.
It’s been four days, and the app keeps saying it will take 24 hours to sync my account, but nothing has happened. I’m traveling in two weeks, and resolving this issue is a top priority for me.
I’ve reached out to the service support chat multiple times. They opened a ticket with the technical team (Ticket Reference Number: 2427776) and promised a response within 24 hours. Unfortunately, I haven’t received any updates, and it feels like my time is being taken for granted.
Could someone from the Niyo team please expedite the resolution of this issue? Your prompt assistance would be greatly appreciated.
Thank you,
Raghav Bhagria
