Continuing the discussion from Balance not getting updated, balance glitch:
I have transferred 5000 to my account but still not able to see the balance in the application…can you please fix this so I can order the card
Thanks!
Hey @Yash_H_Shah! Welcome to Niyo Community!
We are having this checked. Kindly allow us some time to have this fixed. Please be assured that your funds are safe.
Regards,
Hi @Yash_H_Shah, regret the delay in response. As we checked your balance is getting updated and you have done the transactions too. For any further assistance kindly write to us at global@goniyo.com our team will be happy to assist you better.
Balance not updated after successful upi transaction outside
india
Hi @Ash7_nvy,
Welcome to the Niyo Community! 
We regret the inconvenience you’re facing with the balance update in the app. We will reach out to you shortly to assist. Your patience is greatly appreciated.
Hi @Ash7_nvy,
We tried calling you at 93xxxx134, but couldn’t connect.
As you’re facing issues in checking your updated balance in the app, please try refreshing the home screen in the app.
We also recommend clearing the app cache, reinstalling the app and checking again. Additionally, you can download your statement from the transactions section for a detailed view of your balance and recent transactions. Let us know if you need any further assistance.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
The account balance shows 0. whereas according to the statement there have been no transactions to that effect and the statement shows a positive balance.
Hello @Jyoti_K
Welcome to the Niyo Community! 
We’re here to help with your concern! 
Could you please share a screenshot of your statement balance and the app showing a 0 balance via email at global.escalation@goniyo.com 
or here? This will allow our team to quickly look into the issue and resolve it for you. 
Do share the ticket ID once the email is raised so we can pitch in.
Once you’ve sent the email from your registered ID, kindly share the ticket ID here so we can expedite the resolution! 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
I transferred 2K INR to my niyo bank using UIP request. The balance has been deducted from my account but hasn’t reflected in my Niyo account yet. It’s been a couple of days. Already filed a complaint but haven’t heard back yet.
Hi @janvi_sadhwani,
Welcome to the Niyo Community!
We’re sorry to hear that your balance hasn’t been updated, but the funds were debited from your remitter account. Kindly share the transaction details and screenshots via direct message by clicking on my Profile → Message. We’ll get in touch with you at the earliest to assist you further.
Hi @janvi_sadhwani,
We tried calling you at 90xxxx468 but couldn’t connect. We see that you have an existing ticket (ID: 154057) regarding a failed UPI transaction. A refund has been initiated and will be credited to the remitter’s account within 5–7 working days from the transaction date. Our team will keep you updated via email. Appreciate your understanding. 
Hi @janvi_sadhwani,
We’re glad to inform you that your refund has been successfully credited to the remitter’s account. Please feel free to reach out if you need any further assistance.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything.
@Deepak @Preeti Hi, I am trying to use niyo UPI since 2 months but its not working for me, when i try to do self transfer to one of my hdfc bank account it says transaction failed error due to technical issues, i also tried sending to my friends account but there also it says the same issue, what’s the problem? i think the issue is with niyo upi although my dcb bank is working fine with no issues. I have attached some screenshots of errors i get when trying to use niyo upi for sending money, i think this problem is also there when receiving money to my niyo upi ID from another upi app.
My bank account registered email: gxxxx00@gmail.com
Registered phone no: 91xxxx988
I already have enough balance in my account and the niyo app is updated to the latest version
I will be waiting for your fast reply since I am in urgent need to use the niyo upi feature, so pls treat this on urgent basis
Hi @faizan100,
We are sorry to hear your concern regarding Niyo UPI. We will check your details and will get in touch with you shortly.
Hi, I am still waiting for a response, i also raised a ticket regarding this but the got no reply yet, pls look into this matter asap otherwise I will have to switch to another bank and close niyo global
Hi @faizan100,
We tried reaching you but couldn’t connect. We are having your ticket details checked. (Ticket ID: 161117) . Rest assured, we’re here to help and will work to resolve this at the earliest.
Hi @faizan100,
We’ve escalated your concern to the relevant team and are actively following up. We’ll keep you posted as soon as we receive an update from them. Thank you for your patience and understanding in the meantime.
@SuryaK.inc Hi, Ok i will wait for your reply, but can you pls provide an estimated date on which i can expect to get a revert back? because I already submitted some tickets 1-2 days ago and never got any response back, I want the upi to work asap because I use it to pay my electricity bill and its due date is on 11 may
Sure @faizan100, we understand your concern, we tried calling you but couldn’t connect. We’re currently checking with the relevant team and the DCB Bank regarding your transaction issue. We kindly request you to allow till Monday to provide an update. Appreciate your patience and understanding in the meantime.
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@SuryaK.inc Hi any update on the ticket raised? I am still waiting for the issue to be solved, cant use niyo upi still
