Hi @Adithya_Ram,
We are sorry to hear that you have not received the UPI credit in your Bank account. Please allow us a while to check this. WE will share more information here.
Hi @Adithya_Ram,
We tried calling you at 789xxxx089 but couldn’t connect. UPI refunds usually take up to 3 working days to reflect in your source account if not credited to your Niyo DCB account. If you’ve received the refund already, please confirm here. If not, let us know so we can escalate it further.
Hi,
My name is Zubin Jacob and I am a DCB Bank account holder with the Niyo Forex card. Earlier today, I was trying to top up my card with 1,00,000 rupees through a UPI transaction and while the amount was debited immediately from the source account, it is yet to reflect in my DCB account.
Please let me know the reason for this, and where my money is. I followed the exact instructions on the Niyo app to make this payment. I am extremely concerned about
this issue and request your immediate action to resolve it.
Please note that I am currently overseas and can only be reached via Whatsapp or email.
I am attaching a screenshot of the payment made from my HDFC bank account for your reference
Hey @zubin_jacob
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @zubin_jacob
We tried reaching you over call but couldn’t connect 
. We’d like to let you know that your concern has already been escalated to the bank, and we’re ensuring continuous follow-up on this. 
Rest assured, we’ll keep you updated on any developments and inform you as soon as we have an update. We truly appreciate your patience and cooperation in the meantime. 
Hey @zubin_jacob
We completely understand your concern and sincerely regret the delay. Please be assured that we’re actively following up with the concerned to expedite the resolution.
While the investigation is still in progress, we’ll make sure to update you as soon as we receive any concrete information. Thank you for bearing with us — your patience means a lot to us. 
I’m traveling tomorrow; I have transfered 80k today and balance is not reflecting right now. What should I do now!!!
How much time it will take to resolve this issue. The agent from niyo has mentioned there were no such issues with DCB card and now I have used it for first time and not working!!
Hi @sweety_sweety,
Welcome to the Niyo Community!
We’re really sorry for the trouble, especially with your upcoming travel. Please allow us some time to check this with the concerned team and get back to you with an update at the earliest. We appreciate your patience in the meantime.
Hi @zubin_jacob,
We tried reaching you, but couldn’t connect. As per the update from DCB Bank on our earlier escalation, your amount was successfully credited on August 20, 2025. Kindly refresh your app, review your transactions, and confirm with us once you’ve verified the same.
Thank you for your valuable time on the call, @sweety_sweety. As discussed, we’re glad to hear that the amount has been credited to your DCB account. It would be great if you could kindly confirm the same. We truly appreciate your time and cooperation.
Hey transferred an amount on 1Lakh INR from my SBI account to DCB Bank account. And another ICICI account to this same. Got a message telling transaction successfull but the balance in app is not updated.
Pls resolve this asap. It’s urgent.
Hey @Adhi_D
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
Hey @Adhi_D
We truly appreciate your time on the call! As discussed, we’re glad to inform you that the issue has been resolved 
. Please take a moment to confirm the same here so we know everything’s working smoothly for you. If you need any further assistance, just write back — we’re always here to help!
Thanks @Nith_In , the money got credited in a few hours. Please let us know if there is any particular downtime so we can be careful next time.
Hey @sweety_sweety
Glad to hear the money got credited, and thank you for confirming. There isn’t any specific downtime for such transactions, so you should be able to use the service seamlessly anytime. In case you ever face a delay again, please feel free to reach out and we’ll be happy to help.
Hey @zubin_jacob
We tried reaching out to you over a call but couldn’t connect. We would like to inform you that the specified transaction has been credited to your account on 20-08-2025. Kindly take a moment to check and confirm the same. We truly appreciate your patience and cooperation throughout this process 
It has been credited. Thank you for your help
Hey @zubin_jacob
Thank you for the confirmation! If you need any further assistance, please feel free to reach out — we’re always here to help. Take care! 
Hi Nithin, iam facing issue with the transaction of 5k to my niyo dcb debit card, the money was debited from axis baand it’s not reflected in niyo. Can you help me with this
