Hi @Vince_V,
Welcome to the Niyo Community! 
Thank you so much for being a loyal Niyo DCB customer! I appreciate you taking the time to share your experience with us, and I’m sorry for the inconvenience this has caused.
The requirement for some existing customers to visit a DCB Bank branch is due to specific guidelines based on your account history. I completely understand how inconvenient this feels, especially for long-time customers like you. Here’s a link to locate the nearest DCB branch: DCB Bank Locator. Once you’ve visited the branch, your details will be updated, and you’ll be able to manage your account in the new Niyo app (dark blue).
For new users, the process is slightly different as they open a new digital account, which doesn’t require migration like existing users.
Rest assured, we’re here to assist you! If you can send us a screen recording or screenshot of the error you’re seeing to global.escalation@goniyo.com, or share your existing ticket number, we’ll escalate the issue and coordinate with DCB Bank to help you faster. This will also help us address the problem more efficiently since we can’t pull up your details with just the username.
Thank you again for your patience, and I’ll make sure to update you as soon as we have more information.
