Upgrade to new DCB Niyo Global Card

Announcements & Updates
1

Hi All,

A lot of you have been patrons for Niyo Global since we rolled out the 1st version of the product in 2018. your regular feedback’s have have kept us on our toes & motivated us to keep improving the product.

Unfortunately, just as superstar’s like Rohit & Virat have to retire to make way for younger generation we are also retiring the old DCB Global (identified by red app) with the latest 2024 model (identified by black app).

Request you to upgrade to the latest DCB Niyo Global version and continue your kind support for us. Some of the difference’s between the two are attached here.

If you face challenges in the process, please feel free to DM me and I will get someone to assist you.

Cheershttps://www.linkedin.com/feed/update/urn:li:activity:7214978708808327168/

2 Likes
2

I have been a DCB Niyo customer since 2019.
Now that you want us to upgrade, why am I being asked to go to a DCB bank to open an account first?
New customers are able to do it completely online!

3

Hi

I am a customer of DCB Niyo since 2019, spending lakhs of rupees every year.
You informed me that this card was being discontinued in August.

Then you told me that i had to apply for the new card via the new app.

I tried doing it online, uploaded my documents, waited 10 hours for verification.

Now it is saying I have to go to a DCB bank and open an account there, as I am an old customer.

When my friends applied for the new card, they managed to get it done completely online.

What is the issue that an existing user is being forced to run around, and new users get it done online?

If this is a DCB issue and not a NIYO issue, I expect Niyo to step up and help existing loyal customers.

5

Hi @Vince_V,

Welcome to the Niyo Community! :hugs:

Thank you so much for being a loyal Niyo DCB customer! I appreciate you taking the time to share your experience with us, and I’m sorry for the inconvenience this has caused.

The requirement for some existing customers to visit a DCB Bank branch is due to specific guidelines based on your account history. I completely understand how inconvenient this feels, especially for long-time customers like you. Here’s a link to locate the nearest DCB branch: DCB Bank Locator. Once you’ve visited the branch, your details will be updated, and you’ll be able to manage your account in the new Niyo app (dark blue).

For new users, the process is slightly different as they open a new digital account, which doesn’t require migration like existing users.

Rest assured, we’re here to assist you! If you can send us a screen recording or screenshot of the error you’re seeing to global.escalation@goniyo.com, or share your existing ticket number, we’ll escalate the issue and coordinate with DCB Bank to help you faster. This will also help us address the problem more efficiently since we can’t pull up your details with just the username.

Thank you again for your patience, and I’ll make sure to update you as soon as we have more information.