Sure @Saubantik_Das! Thank you for sharing the error screenshots. We will ensure to keep you informed of any further developments.
Okay, thank you. Appreciated
Hi, just to update you, I just received the FD advice from SBM bank in email. I hope you do something to liquidate the FD into my savings account or make it reflect in my niyo app along with the credit card. Thanks
Just received the first statement of the credit card @saraswathi.r Although I don’t have any access to the card yet and neither the FD. Looks like both the FD and the card are successfully created and working fine in the backend, just I’m unable to access, view or control any of them through niyo app or anywhere. Insanity. I hope you keep looking into the issue.
The credit card being shown in 3rd party bill payment apps like cred. But still not visible or accessible in niyo app in any way @saraswathi.r
@Saubantik_Das, we sincerely apologize for the inconvenience you’re facing. Please note that we’ve escalated your concern to the concerned team to get this fixed. We kindly request you to allow us some time, and as soon as we receive an update, we’ll keep you posted. We truly appreciate your patience and understanding on this.
Thank you. Kindly keep me updated
Also here is an update regarding the issue I raised about international transactions getting declined on my sbm debit card. That issue is fixed. You can close any tickets related to that for my account
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Any updates on the resolution of the issue? @saraswathi.r
Hey @Saubantik_Das
Thanks for the update! Glad to hear your international transaction issue is now resolved 
. We’re working on the FD creation issue and will keep you informed of any further developments. We appreciate your patience until then.
Okay thank you, keep me updated
UPDATE: My issue with FD and credit card is now RESOLVED. I can view the card and everything is working as intended with it. So to sum everything up, all my issues are resolved, as of now. Thank you to everyone here who helped. I request you to mark all the tickets regarding the FD and credit card as solved. Also just a small request, two days ago I sent a mail to SBM bank customer care asking them to break the fd out of panic but please let them know that I don’t want it anymore and keep everything as it is now. I’m happy with how things are now and I will raise new tickets here if I face further problems. Thank you @saraswathi.r @Nith_In
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I am facing a very serious issue with my Niyo card. On 3rd Sep, multiple unauthorized transactions were debited from my account without my knowledge or consent.
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I did not share my card details, OTP, or PIN with anyone.
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The card was in my possession at the time of the transactions.
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I have already blocked the card, raised a support ticket, submitted the Customer Dispute Form (CDF), and filed a complaint on the Cybercrime portal (acknowledgment attached in my support mail).
This is a huge financial and emotional stress, and I request Niyo to:
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Investigate the transactions urgently.
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Ensure faster resolution and update me on timelines for refund.
I am sharing this here so others are aware, and also to highlight the importance of stronger fraud detection mechanisms. Please treat this case with utmost urgency.
Hey @Anurag_Gupta2
Welcome to the Niyo Community! 
We’re extremely sorry to hear about the fradulent transactions that took place in your account. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
My issues are resolved. I hope you have taken a note of it, as I wrote on my message above @saraswathi.r
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Hey @Saubantik_Das
We’re glad to know that the issues have been resolved and everything is working fine now. 
Thanks for updating us! Regarding your FD closure request, we recommend replying to the same email you sent to SBM Bank customer care and confirming that you’d like to keep the FD active. This will ensure they don’t proceed with the closure. Rest assured, if you face any further issues, you can always raise a ticket here and we’ll be happy to help.
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Hey @Anurag_Gupta2
We appreciate your time over the call. 
As discussed, we’d like to inform you that the issue is being checked with the bank 
, and we’ll make sure to keep you updated on any further developments. We truly value your patience and cooperation until then. 
Hi again, @saraswathi.r yesterday I raised an issue about my nominee not being shown in the app and sent an email to global@goniyo.com. They asked me to send a self attested photocopy of the nominee’s PAN, mentioning my relationship with the person. I sent them the necessary details but haven’t heard from them since. The ticket number is 234163. Can you please take a look into it and solve the matter?
Hi @Saubantik_Das, thank you for sharing the details. Please allow us some time to get this checked and assist you further.
Sure, thank you for the prompt response
