Someone please help. I need the money urgently
Hey @Saubantik_Das
We understand your disappointment and regret any inconvenience that you’ve encountered. Kindly allow us an oppurtunity to thoroughly review your concern and assist you further.
Thank you. Please do. One thing I noticed in SBM mobile banking app is that a term deposit is created of 5000 but it is liened. But this deposit isn’t showing in niyo app, neither can I access the credit card. At this point I just want my money back into my savings account
Hey @Saubantik_Das!
We understand the urgency of the situation and will get back to you shortly with further assistance.
Thanks. Here is the screenshot from SBM net banking that shows the liened deposit account. But like I said, no trace of it in the niyo app and no trace of my card too. While ordering new card, it’s asking me to create a new FD again.
@saraswathi.r just received an email from SBM bank regarding the FD
But still no reflection of it, or the credit card in niyo app. Either break this fd and credit it to my savings account, or do something so that it reflects in niyo app and I can order the credit card based on it.
Hey @Saubantik_Das
Thank you for sharing the details. We’re working on the issue and we will ensure to keep you informed of further developments. We request your patience till then.
Hey @Saubantik_Das
We tried calling you but unfortunately couldn’t connect. We would like to inform you that the issue has been forwarded to the bank, and we are continuously following up. Rest assured, we will keep you informed of any further updates. We request your patience until then.
Hi, thanks @saraswathi.r Apologies for not being able to pick up the call. I am available to pick up calls now. Within how long can I expect a resolution? Thank you
Hey @Saubantik_Das
No worries! We are having this checked and we will ensure to connect with you tomorrow post 11 am for further assistance.
Thank you, I appreciate you are handling this with importance
Hi , i tried withdrawing money from an ATM in UAE , the atm showed that the transaction is failed but my money is debited and i received confirmation mail and text message. how do i get my money bank ?
Hi @Saboor_Ansari,
Welcome to the Niyo Community! 
We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.
Hi @Saboor_Ansari,
We’ve tried reaching you on a call but couldn’t get through. As per DCB Bank, please allow up to 3 working days from the transaction date for the debited amount to be reversed. If the amount is not reflected after this period, we kindly request you to drop an email to customercare@dcbbank.com so that we can raise a request on your behalf and assist you further. Thank you for your patience and understanding.
Just received this SMS. This makes me feel that the FD was successfully created and even the card was generated too but all in the backend and neither the FD or the card has a record in the niyo app and I have access to none of them. For comparison, I will share a screenshot of my niyo app too, to show that I have no access to the card or the FD. When I click on “order now”, I’m prompted to create a new FD again.
Hey @Saubantik_Das
We understand your concern and thank you for sharing the details. We will conduct a thorough review of your concern and connect with you shortly for further assistance. We request your patience until then.
Hi @saraswathi.r thanks. I appreciate it. Can you kindly assure me if this issue will be solved? It’s important and I don’t want to lose the money
Also @saraswathi.r my international transactions are getting declined through the debit card. In terminals like PayPal where 3DS authentication is not applicable. Domestic payments are going fine though.
Hey @Saubantik_Das
We tried calling you but unfortunately couldn’t connect. Upon checking, we see that the FD has been successfully created. However, due to a glitch, you are unable to view the FD in the app. The issue has already been forwarded to the concerned team, and we are committed to resolving it on priority. We will keep you informed of any further developments.
In the meantime, kindly share the error screenshots of the transaction decline issue so that we can have this checked and assist you further.
