Hi Mohammad,@NIYOCOMM20250812LZ8S
Welcome to the Niyo Community! 
We’re sorry to hear about the issue with your UPI transaction. We’ve sent you a DM and request that you share the transaction details there, so we can check with the bank and update you on the status promptly.
Hi @SuryaK.inc ,
Thank you for your help, the amount has been refunded.
Hi @Hardik_Raj,
Thanks for sharing your confirmation here. It was our pleasure assisting you.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
I was charged 499 for sbm debit card as annual fee. The mail said I need to maintain average balance of Rs 5000 across all niyo accounts to get waived off. My balance was more than 10000 still was charged.
Also such intimation are unethical in a way that you can’t expect a person to get a 5000 average balance in past to avoid charges. You are bound to give one year of time from for such rules.
Your WhatsApp support is not responding. Kindly issue a refund as I had more than 10000 balance.
Hi @Sidharth_kumar1,
Welcome to the Niyo Community!
We sincerely apologize for the inconvenience caused. We understand your concern regarding the annual fee and the balance criteria. Please allow us some time to review this with the concerned team and assist you further. We’ll ensure you’re updated at the earliest.
Hi @Sidharth_kumar1,
We have tried to reach you on a call, but couldn’t get connected. Please note that since you have maintained the required funds in your account, the AMC refund will be processed to your SBM account within 7-10 days. We truly appreciate your understanding.
Hi Niyo Global Support Team,
I’m writing to report an ATM cash withdrawal issue and request your assistance.
Issue: I attempted to withdraw cash using my Niyo Global Forex debit card at a Chase Bank ATM in the U.S. The ATM did not dispense any cash, but the amount was debited from my card and shows “Success” in the Niyo app. I contacted Chase customer care, and they advised that the issuing bank (Niyo) needs to handle this and work with the acquirer on their side.
This text will be h
Hi @tushar_ahuja,
Welcome to the Niyo Community!
We’re sorry to hear about the deduction despite the transaction failing. Please allow us to check this with the bank. We’ve sent you a DM—kindly share the transaction screenshot from the app there so we can escalate it promptly.
Hey @SRISHTI_singh,
Welcome to the Niyo Community!
We apologize for the inconvenience caused. Not to worry, please allow us some time to get this checked and assist you further.
My transaction was failed but money got deducted but today i got the money back but my transaction charges were also cut but i didn’t get its refund yet ..what to do?
@SRISHTI_singh As discussed, please allow us some time to get this checked with the concerned team and get back to you with an update. Appreciate your patience and understanding.
Hi, I have deposited 1lac to my SBM account, the same is displayed in transaction but Account Balance is not showing it.
Hey @Swagata
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @Swagata
We’re eager to get this sorted for you! However, we couldn’t locate your details. Kindly share the transaction status screenshot at global.escalation@goniyo.com from your registered email ID, and drop your ticket number here. If you already have one, just share the ticket number with us — we’ll take it forward from there. 
Thanks for your patience!
I created my account today few hours ago and added some funds too but suddenly niyo is showing that my account has got a debit freeze and I can’t transfer any money from my niyo SBM account. It says that money needs to be added in the account in order to unfreeze, which I already did multiple times but account is still frozen. Help me out with this.
Hey @Saubantik_Das
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
Hey @Saubantik_Das
We tried reaching you over call but couldn’t connect 
. We’re happy to inform you that your account is now active 
. You can log in and start accessing your account to enjoy seamless transactions anytime, anywhere 
. If you face any issues or need further assistance, please feel free to reach out — we’re here to help!
I need urgent help, I was booking a FD of 5000 for credit card in my niyo SBM account and initially I got an error but a minute after I saw that a debit of 5000 in my account towards FD. Now my money is gone and I can’t access the FD. Neither can I order the credit card. It’s asking to create a new FD.
Customer ID - R009300641
@saraswathi.r please help
