Hey @Arush_Yadav
We’ve shared your request with the bank, and they’ll connect with you on the international number you’ve provided, if required 
. Please be assured that we’re following up closely on this and will keep you informed of any further updates 
.
Thanks for your continued patience 
— we’re here to support you every step of the way!
Hi, I havent been contacted yet
Not to worry @Arush_Yadav. We’re having a continious follow up with the bank and we will ensure to keep you informed once we hear from the bank. Thank you for your understanding!
Alright thank you, how long does it generally take for money to get refunded in cases like these ??
You’re welcome @Arush_Yadav! 
Refund timelines can vary depending on the source of the transaction, and since the process is handled by the bank, we won’t be able to commit to an exact timeline. Not to worry—we’ll keep you posted with any updates along the way!
Appreciate your patience and understanding.
Recently, I have transacted 5000 to DCB account, but the balance is not reflected in Niyo global app. This was my first transaction to load money into account and had an unpleasant experience.
First I made a transaction from a different account to new DCB account. Money was not reflected in Niyo app
Then again I tried to load money, this I choose new DCB account in my Google pay app and transacted the same 5000. Now even my DCB account balance in Google pay shows 0.
Where has my money gone??
Hey @Nandha_Kumar
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Here are my Niyo DCB Bank Account details:
Name - Nandhakumar Karthikeyan
Bank - DCB Bank India Ltd
Bank Account Number - 241******715
IFSC - DCBL0000241
Hey @Nandha_Kumar
We truly appreciate your time over the call. As discussed, please share a screenshot of the transaction status under ticket ID 222379. We’ll take it up on priority and ensure it’s resolved at the earliest. Thank you for your trust, patience, and understanding — we’re here to get this sorted for you.
I have shared the screenshot under ticket mail thread. Please let me know if you need anything.
Hey @Nandha_Kumar
Thanks for sharing the screenshot. We’ve received it and don’t need anything further at the moment. We’ve forwarded the issue to the bank and We’ll keep you posted as soon as we have an update. We request your patience till then.
Hii, I have added amount of Rs 5000 to my niyo account as for GBP at 2.35 AM from google pay but till know it is jot showing in my niyo account i also made trial transaction of Rs 100 it is also not showing, i need urgent because i am travelling to abroad tomorrow its very pathetic what to do
Hi @MOHD_SAMEER1,
Welcome to the Niyo Community!
We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.
Hey @aashishwagle
We truly appreciate your time over the call . As discussed, we’re happy to share that the funds have been credited to your account. Whenever you get a moment, could you please confirm the same here? 
We’re glad this has been resolved for you, and we’re always here if you need any further assistance 
Thank you so much Nitin, issue has been resolved👍🏻
Hey @MOHD_SAMEER1
That’s wonderful to hear! 
We’re so glad your issue is resolved . Always happy to help — and we’re just a message away if you ever need us again .
Hey @Nandha_Kumar
We truly appreciate your time over the call . As discussed, we’re happy to share that the funds have been credited to your account. Please take a moment to confirm the same here.
Always happy to help — and we’re just a message away if you ever need us again
Thanks for the quick assistance, Yes my funds got credited last evening.
Hey @Nandha_Kumar
Thank you for the confirmation! Have an amazing day ahead, take care 
.
Today, I added ₹5000 to my Niyo account via UPI. The amount has been successfully debited from my bank account, but it is not showing in my Niyo app balance.
Please confirm when exactly it will reflect in my account.
